“Had an expensive new bike delivered which has a broken component. Tredz Customer Service did not want to know, the attitude is very much we have your money so go away. Very poor experience and would not recommend this retailer for bikes or components.
Best advice is look elsewhere. Terrible rude customer service”
“Bought a Garmin GPS unit and have had nothing but issues with it.
I sent the unit back and was told it would take maybe a week or so to deal with, almost a month later Ive had no news, return or refund on the unit.
Each time i contact them for an update i get a new story which is complete nonsense and told someone will reach out which they dont.
Dont waste your money with Tredz.”
“False advertising (advertised prices change when you check out). Dreadful, unresponsive and, on occasion, rude customer services who take no accountability for deliveries and just blame their courier. Ended up cancelling order that never arrived and was then told I'd have to wait for the bike to arrive back at Tredz for a refund. I'm not returning a bike - I never received the bike, despite waiting two weeks! Will never use Tredz again - avoid at all costs.”
“Don't bother ordering ( # 4182148 ) from Tredz.co.uk bicycle online store or use the Price Match Guarantee, as they will send another product and not the one ordered ( because they mislead you with wrong product pictures + lack of complete description ), and then you have to waste your time, printing labels for Asda dropping point, sending the item back, because of their entire fault!
Who has the time to waste for this kind of procedures in London... when the client has no fault in this?
If you don't take some time off or a mini vacation to send the faulty product back, for their clear mistake, they will literally offend you offering a 3-pound discount or in best case scenario, a 5 pound one for a future order, which you can get for free simply by subscribing to their newsletter! So try your luck ordering!”
