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Trenitalia Reviews

3.0 Rating 8 Reviews
50 %
of reviewers recommend Trenitalia
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Anonymous
Anonymous  // 01/01/2019
Nice train service but buying ticket is not easy. I was going to Fumicino Airport from Roma Termini but in Online buying I could not find a clear name for the airport to pick from a long list. Tried to find app to download but could not find any. Found one ticket buying machine where at least 50 people were in the line, everybody was having some difficulty but no staff was around to help. When we stated entering from the gate scan machine was not working. Spent more than one hour on Roma Termini before boarding the train - I was about to miss the flight.
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Posted 3 weeks ago
Terrible customer service. Website that doesnt work. Impossible to get a refund even when its Trenitalias fault. Don't travel by train in Italy.
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Posted 1 month ago
Success with AI XA LTD.COM they got my funds back
Trenitalia 4 star review on 12th May 2025
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Posted 2 months ago
Review of trenitalia train trip from Bari Station to Naples centrale Mon 23 dec 24 From 7.25am to 11.50am 4 hours 20 min, (33 mins late) Cost 70 euros for 2 adults Clean and comfortable seating Vending machines for snacks Toilets on board WiFi did not work
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Posted 4 months ago
Sadly, very difficult to travel with Trenitalia. They sell tickets for particular services, then you can't hop on as the train is full. Very poor service
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Posted 9 months ago
Terrible. During our first Trenitalia train journey from Rome, we witnessed a Trenitalia ticket puncher berating an older American family who was so soft-spoken and polite. On our way back to Rome, it was we who were berated. Our return Trenitalia ticket puncher quickly realized our purchased tickets were incorrect as the arrival and departure stations were switched. I was mortified and got out my credit card to pay. The Trenitalia ticket puncher started talking loudly about our mistake, loud enough for the entire train to hear. We were the butt of his vitriol. I kept trying to pay, but he continued his tirade for the train, yelling that it would cost us 100 euros each plus the new fare. He even said he would call the police on us. I asked him to please do that, and it seemed I called his bluff. It was a bad experience that will keep us from visiting Italy in the future. P.S.—It was the second screen of the app that reversed the two stations by itself, but I should have triple-checked. And the on-train fine payment is only 60 euros each when paid on the train; the Trenitalia ticket puncher lied to us, saying we must pay 100 euros each.
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Posted 1 year ago
great and useful website services to buy train ticket in italy
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Posted 6 years ago
Very easy and user-friendly site that provides clear information and comfortable purchase services.
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Posted 7 years ago
Trenitalia is rated 3.0 based on 8 reviews