“I’m really disappointed with their service. They charged me extra on my credit card over the amount of air tickets. They sent receipt with correct amount but after few days I checked my account statement they have over charged my credit card and moreover their customer service response is very bad not cooperative at all. I recommend don’t ever book anything from TRIP.com”
“On 6 March 2024 I booked through the online travel agency Trip.com (booking number: 30904644822) a direct flight Madrid - Beijing for 23 August 2024 with departure at 13:10h and arrival at 6:00h (local time) and a direct flight Beijing - Madrid for 2 September 2024 with departure at 1:55h and arrival at 8:00h (local time), paying a total amount of 937. 01 (EUR 521.45 per ticket and EUR 415.56 for taxes and fees) by credit card. Both flights were with Air China. Subsequently, on 12 July 2024, I was notified by e-mail that the time of the Madrid - Beijing flight on 23 August had been changed and I was asked to accept the change, which I did not do. The new arrival time would be 6:30 am (local time). This change is a great disadvantage for me, as this delay makes the trip pointless, as the reason was to see a person who, due to the flight delay, I will no longer be able to see as I cannot wait for the new arrival time of my flight. Therefore, I will not go on the trip. According to the Trip.com travel agency's policies, cancellations will be made in accordance with the policies of the airlines operating the flights: "Change and cancellation fees apply in accordance with the policies listed on the airline's website". The policies of the airline operating the flight (Air China) state that if Air China makes changes to the flight (as was the case, because I did not want to change the flight time, but the airline did) that prevent me from taking the trip, I am entitled to a full refund: "If you have to change your travel plan because of Air China, you can apply for a refund and you will get an involuntary refund, free of charge. You can check the policies here: https://www.airchina.com.cn/en/info_and_services/passengers_info.shtml#:~:text=If%20you%20have%20to%20change,accordance%20with%20our%20applicable%20regulations . I have requested cancellation and full refund of the price paid for the tickets, as due to changes by the company I will not be able to travel, and according to the company's policies, I am entitled to a full refund. The request should be made to Trip.com because it is through them that I made the purchase. I have tried to do this in a friendly manner by contacting Trip.com, but my request for cancellation and refund has been denied, telling me that they could refund me a total of 36.16 euros, thus violating my rights as a consumer to a full refund. After several attempts, I am forced to use this channel to assert my rights as a consumer.
In view of the situation described above and in view of the fact that I meet the requirements for this as the company has made a change that prevents me from making the trip, I demand the cancellation and full reimbursement of the 937.01 euros for the airline tickets.”
“Rubbish! Do not use this! Don’t waste your money!
they made my journey hard. I booked a flight with one stop but when I arrived at the airport they said the flights are not connected. So they said that we cannot fly. Then after 1.5 hours the airline agreed to sort it out. I was changed £73 per person and we were about to miss the flight. And I canceled the return flight it was showing £121 refund per person, but they didn’t refund me a penny.
I will never use this app again.”
“I had a very bad experience of trip.cim they don’t gave the attention of my complained. I’ve contacted them 2monhts ago but until now they are not give my ticket refund.I will never recommend this company .”
“I have made reservation from Trip.com for 7 seats vehicle with full insurance, the car agent was AVIS the famous company, but unfortunately once I arrived there office in the Trabzon airport terminal, they told me 7 seat vehicle not available and the full insurance not applicable, since the full insurance payment should make from the AVIS office not through website, and they offer me 9 seats which is not comfortable to me and I told him this type model is long vehicle, after long discussion I don’t have other option they force me to accept this vehicle with 9 seats, honestly it’s was brand new with full options and panorama view but I am suffering with two things, first it’s long vehicle not easy to find parking and you need to be careful when you are driving with full tension, second thing doesn’t have CarPlay for iPhone mobile. I don’t know whom to mistake the third party (Trip.com) or the car agent (AVIS). I believe the AVIS On purpose they make this drama to force you to make direct reservation through his website site or his application. Because I observed the employee telling the customers make a reservation through our website or the application because currently we don’t have car rent available and the rent car will be available by tomorrow 🤔.”
“I strongly advise against using Trip.com for any travel bookings. My experience with this company has been nothing short of a nightmare. They are deceitful and untrustworthy, taking your money without delivering on their promises.
Due to medical reasons, I was unable to travel. Trip.com deliberately misadvised me on the situation. They asked me to collect a number of documents about my condition, which I did and uploaded everything they asked for. Only then was I told there was nothing they could do and that I needed to take it up with the airline directly. I attempted to do just that, but the airline’s policy is that if I booked through an agency, I would have to resolve it with the agency. Trip.com knew this but still tried to pass responsibility on to the airline.
Moreover, they advertised extra luggage allowance for an extortionate price only to keep the money for themselves. When trying to board the plane, I found out that the fee was not paid and had to pay again. When I confronted Trip.com about this, all they said was that they were waiting on a decision from the airline. The problem was not with the airline; it was with Trip.com trying to keep the money for themselves. This obviously infuriated me to the point I was almost denied access to fly home.
Their customer service is a joke, consistently dodging and hiding instead of addressing the problem. They rely on convoluted policy wording to escape their responsibilities, leaving customers frustrated and out of pocket. Trip.com operates like criminals, refusing to provide refunds or assistance when they clearly fail to deliver the services you paid for.
Save yourself the headache and book with a more reliable and honest travel agency. Trip.com is not worth the risk.”
“⭐ 0/5
I had an absolutely dreadful experience with Trip.com, and I strongly advise everyone to steer clear of this company. Here’s a detailed account of my ordeal:
I booked a flight through Trip.com, which was scheduled for Thursday, June 27th, at 4:30 PM. The flight was delayed to 7:15 PM, and I received an email from Trip.com instructing me to arrive at the airport at least 2 hours before departure. Following their instructions, I arrived at 5:15 PM, only to find the check-in counter closed. This was confirmed by the photographic evidence I obtained, showing the counter closed at 5:00 PM, 2 hours and 15 minutes before the flight.
Despite my best efforts, including spending four hours on the phone with both Royal Jordanian and Trip.com, I received no help. Over the next three days, I made countless calls, often late into the night, trying to resolve the issue. I ended up having to book a new flight out of pocket, which further drained my resources as I borrowed money from friends and family to cover basic necessities.
I presented all the necessary evidence to Trip.com, only to have them fabricate excuses and outright lie about the check-in times, shifting blame to the airline. Their customer service was abysmal, with representatives like Darren and Martha refusing to take responsibility, despite their initial instructions leading to my missed flight.
Trip.com’s response was to offer a measly 5000 Trip Coins as "emotional compensation," which is an insult given the financial and psychological toll this experience has taken on me. They ignored my evidence, dismissed my claims, and failed to provide a satisfactory resolution. They even had the audacity to claim that the airline's check-in system was outdated, a flimsy excuse to cover their negligence.
In short, Trip.com’s lack of accountability, dishonesty, and appalling customer service has caused me immense stress, financial loss, and a significant disruption to my personal and professional life. They are unreliable, untrustworthy, and have no regard for their customers.
I will be taking legal action and ensuring that everyone knows about my experience with this disgraceful company. Avoid Trip.com at all costs – they do not deserve your business.
Ghassan Solh”
“I had to change flights and twice you gave me that 1 hour time frame sending it to me in the morning am around 4am when I was sleeping, twice !! Which meant I couldn’t confirm my flight and now my 3rd request was full up so I’ve now had to spend £469 extra to pass this stupid system which is hard to comply with and I will get a £123 refund atleast, I want to receive additional refund costs to my extra paid tickets, I will never use trip.com never again very stressful experience I had stress daily for the past 5 days nervous I’ll miss the 1 hour time frame. I hope my case can be looked at and give me compensation??
So sad feel like crying”
“Please avoid trip.com
Hi everyone,
I hope you're all well. I wanted to share a cautionary tale from my recent experience. My biggest mistake in life has been choosing Trip.com for flight booking. I would strongly advise all my friends and family to avoid using Trip.com. It turned out to be a complete waste of both money and time. Please be wary when booking your flights and look for more reliable options. Your travel plans deserve better.
Take care”
“I booked flights from Sri Lanka to Manchester UK. I was informed my flights get delayed from Abu dhabi to Manchester. So I cancelled the flights. Initially they agreed for full refund and then refused pay back. Not recommend trip.com to anyone.”
“Trip.com seems like scam - Please stay away.
My experience with them have been horrible in the past 5 days. They have unfair taken the decision not to give be back my despite the issue is from their system error.
I am writing to express my frustration and seek urgent assistance regarding a flight booking issue that has resulted in an unfair request for cancellation and rebooking without a refund.
On 22nd July 2024, I booked a flight from Manchester to Cotonou through Trip.com, with Air France as the carrier. During the booking process, I encountered an issue on the Trip.com website, which did not allow for two names to be entered as a surname. As a result, I could not accurately enter my name as it appears on my passport.
Upon realizing the discrepancy, I immediately contacted both Trip.com and Air France on 22/07/2024 to request a name modification. However, I was informed on the 27/07/2024 that neither company could modify the name, and I was advised to cancel the booking and rebook, resulting in a loss of £1,168.42 and requiring an additional payment for a new ticket.
I believe this situation is unfair and unjust, as the issue arose due to a limitation on the Trip.com website. I believe that a solution can be found without incurring additional costs. I kindly request the following:
1. Assistance in modifying the name on my existing booking to reflect my correct name as per my passport.
2. Alternatively, a full refund of £1,168. 42 if the modification is not possible, allowing me to rebook without financial loss.”
“Trip is a scam website!
Do not use this platform EVER!
There are better and cheaper sites to use.
They are a fraudulent firm with improper and unethical business terms.”
“There trip to UK was horrible experience kids were provided horrible food and mode off transport was really unprofessional so players been offered fake contracts”
“Do your self a favour and give the money you were going to give these guys to a charity, hopefully it will do some good. C Trip / trip.com are criminals.”
