“Dear Trip.com,
I am writing to express my extreme dissatisfaction with the customer service I received during a recent trip to Denali National Park.
While I booked a hotel through Trip.com, I was stranded due to park closures and unreliable communication. Despite numerous calls explaining the situation (phone outages, generator-powered businesses), Trip.com did not offer solutions or address my concerns regarding unreachable hotels or alternate accommodations.
After being forced to find alternate lodging with no heat and unreliable electricity, 10 hrs later Trip.com finally agreed to cancel one day of my original reservation, but by then, I was unable to change my train departure.
This entire experience was a nightmare, and the lack of assistance from Trip.com was a nightmare.
Good prices bad support!”
“It is better to book through the airline company itself as trip.com and other agents take a fee if there are last minute cancellations or changes of the flight. They are not ready to make exceptions for emergency illness or not fit to fly situations and have asked if they can make the exception of changing the ticket to a Flexi in case there is no control of when is it appropriate to fly out again. The change ticket has to have an end date and id you change after the departure date they charge exorbitant fees. In their opinion it's not them it's the airline policy and that has to be worked out from customer service of the airline. After a very harrowing experience I would suggest all to just book directly with the airline so you are not incurring two fees for the airline change and the agent fees change. If you book so make sure you are going to be well or if uncontrollable circumstances or sickness because of food poisoning occur then make sure to suck up loads of money to make the flight changes, trip.com doesn't really care or not come up with a policy for this.”
“Beware of this app! Despite its good looks, it's a scam waiting to trap you. Any small mistake will cost you money, and the so-called 24/7 customer service is nothing but a series of apologies for their unclear, non-refundable policies. They keep your money without any accountability. Strongly not recommended.”
“They scam you very trickly, bought a connecting flight, when arrived at the airport they didn't let me board, they asked for a transit visa.
They refused refund and very bad customer service.”
“Bought round trip flight tickets but they only booked it one way, I caught it but very irresponsible and took them over a month to fix it, so many lies and promises with their customer representative. It was a very bad experience, unnecessary headache.”
“One of the worst companies! Please don't get scammed as I did. Their communication is terrible, and they sent me incorrect information that caused me to miss my flight. When I requested a refund, they blamed me despite the screenshots I provided showing their mistakes. Hopefully, this company will be banned. It's worth paying a bit more to avoid the headache.”
“one of the worst company to deal with, they do not want to help the customer, they want us to deal with airline instead, then why are we booking ticket from them. Never going to use them in future.”
“My partner and I booked flights separately. The original flight got cancelled so immediately we selected another flight. It took about a week for me to get a response and my change was approved, my partners was not. I called and they weren’t able to answer any questions about why one was approved and one wasn’t. It’s not been 2 weeks and we are still waiting. This place has horrible service and just keep saying “be patient”.”
“Fraud and scam. Myself and my friend both booked flight at different times. One week before we are due to fly, flight gets changed to the day before, not willing to put you on another flight at similar time as they will charge you a lot more , not willing to compensate, they say you have to contact the airline direct which defeats the object of booking through an agency who are meant to do that for you. They lure you in with cheaper prices knowing they will screw you over”
“Worst experience ever!
They charged me for name correction process despite of the Airline's decision of not allowing name correction. And now they are not giving me a refund of the same.
I've been chasing them since a week about my booking, but they're constantly keeping me on hold without any reason.
Do not trust them and book tickets using Trip.com”
“They booked flight for whole family with kids but guess what each booking is individual and you can not manage seats so the seat will be randomly allocated to each person over the flight in different rows !”
“Worst Experience, Site, Customer Service, Overall a BIG SCAM.
They screwed me with approx. 800$ and their answer was, "We can give you Trip points worth 5$."
DO NOT EVEN BOTHER!!!”
“Worst company ever. Do not book flights with these clowns.
They made our flight reservations for two people return, but when we received the tickets, we had 4 separate reservations. This meant it was impossible to sit with my wife and amend the reservation.
The customer service took no accountability and didn’t care. Do not use!”
“Me and 2 friends were supposed to travel together for a one week holiday. Once we get to the airport one of my friends is rejected because Trip.com had booked 2 tickets in my other friends name.
We frantically call customer support to resolve the issue but they drag the process on and on, promising to call back in 15 minutes but they end up calling back 25 minutes later and only for a single ring before they hang up.
Eventually they reissue the ticket 30 minutes before takeoff, far too late for our friend to complete check-in and pass security.
My friend booked new tickets out of her own pocket with no support from Trip.com and had to wait in the airport for 12 hours. They also cancelled her return ticket for failing to check in and refused to rebook that ticket even though it was only their fault she was unable to take her outbound flight which she also had to pay for out of pocket.
The only reason we did find out was due to a cautious call to their service to verify that the return ticket had been booked correctly. There was never any indication that it had been cancelled.
I have since been in communications with their support for a full refund for her ticket and the additional tickets she had to buy, for which promised to get back in touch within 24-48 hours but didn't respond until 12 DAYS later where they ask for proof that our friend was rejected and even had the gall to follow up that email when i didn't respond within a day insinuating that I was slow to respond.
This seems like the usual corporate run-around and if I was the head of this company i'd be absolutely ashamed of how they treat people.”
“I would give zero if I could. Terrible policy, no care for customer conditions. Even if you are medically unable to fly and one month before flight you won’t get any refund. They are not refunding me even with medical illness not allowing me to fly.”
“Booked a return flight. I made an obvious error with a middle name. Asked them to edit it and was told to cancel and rebook again - this would have cost me over £1000 to do this. They said it’s policy and couldn’t alter the name error. After worrying for months, when I checked in at BA they simply edited the obvious error at no cost.
I sent a complaint email after my return and have heard nothing.
I’ll never use them again and tell others about this nonsense.
Avoid avoid!!!!”
“a complete fraud company, don't use at all, they'll rip you off by booking the wrong dates for your flights then forcing you to change for extra money, very bad customer service and a worst management!”
