“Your Web site is fantastic and your July 4th sales price for my Broil King grill couldn't be beat. Your big problem is with communication regarding shipping. There was none. I tried contacting you by online chat (no response). A typical company with the chat feature replies within a minute so you can carry on a conversation right then. Sent an email asking when my order was shipping (long delay before a response and then told to check the shipping info....even though there was none). Tried calling first but got a voicemail saying the phone system was being upgraded and to leave a message.....which was not returned in a timely manner. So long a delay in fact I suspected Tri State was a bogus company and I had been swindled. They really need to work on sending out an email, with tracking information, on the date your order ships. In my case when I finally got a tracking number it was for the first of two carriers and all I could see was my order was delivered but I had no product. It turned out "delivered" meant to the second carrier which I had no idea existed. Lots of unnecessary confusion and stress due to poor communication.”
“I would never place any orders with Tri State - the first order I placed instead of a Natural Gas grill they shipped me the propane, when you call them for more then a week their phones shiffign system and cannot talk to the real person. Then they said they do not have Natual gas grill in stock - all happend July 4th sale - very bad service. void this place.”
“Hora le place to get your fireplace. They made reviving extrémale hard stated they had fireplace in stock and didn’t send it out for a week. The fireplace arrived damaged and all I wanted was them to replace the fake brick that is totally damaged and they refuse to do so.”
“Great experience. Super prompt and courteous. Well educated on their products and worked very diligently to get my fireplace as fast as humanly possible. Great experience! Thank you Lindsay!”
