“Your Web site is fantastic and your July 4th sales price for my Broil King grill couldn't be beat. Your big problem is with communication regarding shipping. There was none. I tried contacting you by online chat (no response). A typical company with the chat feature replies within a minute so you can carry on a conversation right then. Sent an email asking when my order was shipping (long delay before a response and then told to check the shipping info....even though there was none). Tried calling first but got a voicemail saying the phone system was being upgraded and to leave a message.....which was not returned in a timely manner. So long a delay in fact I suspected Tri State was a bogus company and I had been swindled. They really need to work on sending out an email, with tracking information, on the date your order ships. In my case when I finally got a tracking number it was for the first of two carriers and all I could see was my order was delivered but I had no product. It turned out "delivered" meant to the second carrier which I had no idea existed. Lots of unnecessary confusion and stress due to poor communication.”
