TruClothing.com Reviews

Name: TruClothing.com
Address: 1-3 High Street, London, London Borough of Newham
Rating: 4.64

4.6 Rating 869 Reviews

91 %

of reviewers recommend TruClothing.com

Company Reviews

Product Reviews

2,753

Questions

Visit Website

Phone:

02088816812

Email:

office@truclothing.com

Location:

1-3 High Street,
London
London Borough of Newham
E13 0AD

Write Your review

Tell us how TruClothing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TruClothing.com 5 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizes are all totally wrong!”

Helpful Report

Posted 10 months ago

Dear Melissa, Thank you so much for taking the time to share your experience with us at TruClothing.com. We truly appreciate your feedback and value your opinion as it helps us improve our services. We would like to sincerely apologize for the inconvenience caused by the incorrect sizing of our products. We understand the frustration this can cause and we are sorry for any disappointment it may have caused you. To rectify this issue and ensure a better experience in the future, we would greatly appreciate it if you could provide us with more details regarding the sizing discrepancies you encountered. Your insights will greatly assist us in addressing this matter and working towards a solution. We look forward to hearing from you soon! Thank you!

Posted 10 months ago

“Suit was perfectly fine untill I noticed the zip for the trousers was broken and a big hole in the left pocket! Very poor quality”

Helpful Report

Posted 11 months ago

“Half the stuff I ordered never got delivered the stuff that did was pointless as it was half a suit and I got it special delivery as I needed it asap. Also claimed that my order was wrong and wrong sizes etc. sent me wrong size shoes also.”

Helpful Report

Posted 1 year ago

Hello Joe, thank you for your feedback. We really apologize for not having sent the trousers along with the rest of the order, due to some error with the packaging, and we issued a refund for this when you called us, since this was the best option for you at that time. In regards to the shoes, can you please send us more information to support@truclothing.com, with some pics so we can investigate this further? Thank you and we apologize for the inconvenience caused.

Posted 1 year ago

“Not turned up yet!”

Helpful Report

Posted 1 year ago

Hello Mark, thank you for your email and we apologize for this. We have investigated this with the carrier and emailed you yesterday with an update and a solution. Could you please email us back choosing the best option for you? Thank you and apologies for the inconvenience again!

Posted 1 year ago

“Never came for the delivery I paid for. Need for the national nothing but stress and anxiety caused me so much pain ruined my weekend and cost me more money to buy something else to go in left me I a terrible state. Don’t buy from these!”

Helpful Report

Posted 1 year ago

Hello Jordan, thank you for your feedback and once again we apologize for the inconvenience caused. As mentioned via email we did send the parcel with next-day delivery, however, the carrier had misrouted and it was not possible to be delivered it time. Unfortunately, sometimes there are delays which we are not able to control after the parcel leaves our warehouse. We are sorry again for the trouble caused.

Posted 1 year ago

“Size not as shown not right size as picture material very cheap. Would not recommend this store or shop Not happy no return labels”

Helpful Report

Posted 1 year ago

“I placed an order next day delivery , it was accepted and was sent the dispatch email. The tracking didn’t work! After two days I emailed to see where my waistcoat was to be told sorry it’s not been sent we are out of stock we will refund you.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback and once again we really apologize for the trouble caused. As explained over email we were informed that the w/c would be shipped by our supplier, however after investigation upon contact this was not the case unfortunately. We take full responsibility and we are really sorry for the inconvenience again. Thank you!

Posted 1 year ago

“Smallest 3xl..maybe put a size chart on your website..more money wasted”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We are sorry to hear that the shirts did not fit. We are always happy to help and provide detailed size information if the cs have any doubts and contact us before ordering, as the sizes and fits will always depend on the brand and also on the type of body. You can always return the shirts for a refund within 30 days of the delivery date. If we can help with anything else, please do not hesitate to contact us.

Posted 1 year ago

“Poor quality and over priced items, item arrived damaged as it was all stuffed into a bag that was too small. Charged an additional £7.50 for shipping protection on top of the £6.99 postage, I had to pay an additional £4 for returns so £20 out of pocket to look at some cheap nasty clothes !!”

Helpful Report

Posted 1 year ago

Hi Andrew, We are sorry about this but the shipping protection is not obligatory to purchase. You could simply untick the box. Also, we do have a return policy and it clearly shows that we do not offer free returns. By buying on our website you kind of agree to the terms and conditions. If you find this too expensive, you could find another show which will offer you the same items for a percentage of the cost you paid.

Posted 1 year ago

“1. Product was not the correct colour/ pattern as advertised on website. 2 product was covered in mould and stunk. Not usable. Will be getting sent back. Waste of time using this site.”

Helpful Report

Posted 1 year ago

Hello Mark, thank you for your feedback and we apologize for the experience you had shopping with us, as this is not the service we strive to provide. We will make sure to take action with the responsible team so that this does not happen again. We apologize once again for the inconvenience caused.

Posted 1 year ago

“Sent the wrong item.”

Helpful Report

Posted 1 year ago

Hello Jonathan, thank you for your feedback and once again we really apologize for sending out the incorrect item. As agreed via email we will process the exchange once we receive the return back. If any issues, do not hesitate to contact us via email.

Posted 1 year ago

“I ordered a suit on the 14.09.23 and according to your response it was meant to arrive between 19 -21 September. The order number is 54463 and I have not got it yet. Am attending a wedding on Saturday.”

Helpful Report

Posted 1 year ago

Hello, your order was shipped on 15th Sep and the tracking number was provided to your email. The parcel was delivered by Royal Mail on 18/09 as can be seen from the tracking link here: https://www.royalmail.com/track-your-item#/tracking-results/FR403532525GB Please check at any safe places or with any neighbours, if you have not located it. Let us know if we can help with anything else! You can email us at office@truclothing.com Thank you!

Posted 1 year ago

“Suit not the correct size or style I thought I was ordering”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback. We are sorry to hear that the suit was not what you expected. We have emailed you so you can provide more details as to what the mistake was, in order for us to be able to provide a suitable solution, however, you have not replied as of yet. Can you please email us at office@truclothing.com and we will advise you on how to proceed? Thank you!

Posted 1 year ago

“I ordered a suit 42R and paid the extra to change the trouser size from a 36 to a 34. I received a 36 in the end which were way too big and I’ll be unable to wear them. Very disappointing considering I ordered the suit for a special occasion which by the time the customer service reply I won’t be able to wear it.”

Helpful Report

Posted 1 year ago

Thank you Aaron for taking the time to let us know about your experience. We are sorry for sending out the incorrect trouser size, and assume the inconvenience this caused with the event you had to attend. I believe you have now agreed with our team to return the trousers for an exchange and we will send out the correct size asap. Once again we really apologize for the trouble caused and thank you for your patience while solving this matter.

Posted 1 year ago

“The size is totally ridiculous. It doesn't even come close to being accurate. Going to buy from some one else who knows how to use a tape measure, I'll probably give this one to a charity shop.”

Helpful Report

Posted 1 year ago

Hello, we are sorry to hear that the suit did not fit and the size was not as expected. There is always some difference in the sizes, based on brand and material used, you can always contact us and we will be more than happy to help to select the best size. However, you can turn the suit back to us for a refund as long as it is still with tags and in the same condition as in which it was shipped. Link for return: https://truclothing.returns.international/pro

Posted 1 year ago

“I bought a ladies brown tweed jacket and matching trousers. The clothes arrived poorly folded and not in a separate bag to the outer packaging. The material felt thin, the garments were not lined. The jacket was too big and I’ll fitting and the trousers to tight. I was very disappointed and will be returning.”

Helpful Report

Posted 1 year ago

Hello Louise, Thank you for taking the time to provide your feedback about your experience with us. We apologize for any dissatisfaction that you’ve experienced with the products. We will forward the details to our respective team and will put more effort into improving our product in order to prevent this from happening to someone else in the future. We will issue a refund accordingly upon receipt of the return. Thank you!

Posted 1 year ago

“Sadly disappointed, boots were not a pair, one a size 3 and the other 3.t. Also clearly different years of manufacture. Have contacted customer services for a refund as auto system didn't work but not yet had a reply.”

Helpful Report

Posted 1 year ago

Hello Lin, thank you for your feedback and apologies for sending out the incorrect size. We assure you that it was not done intentionally, but some unintentional mistake. In regards to the return we have replied to your email too, however, please use this link for a free return back: https://www.royalmail.com/track-my-return#/details/1464 There should be no issues with this one. Once again apologies for the trouble caused!

Posted 1 year ago

“I ordered a beige tailored linen suit for a summer wedding but was sent a latte coloured heavy woollen slim fit suit. Needless to say I won't be wearing the suit I have been sent and have sent it back expecting a full refund. Terrible service!”

Helpful Report

Posted 2 years ago

Hello Oliver, thank you for your feedback and we apologize for the inconvenience caused by sending out the incorrect suit. Our team made a mistake upon packaging another suit we have by Harry Brown, similar to the one you ordered. However, we can assure you that this was just a speed error and was not done intentionally. Once received the return, we will process a full refund of course. Thank you for your patience!

Posted 2 years ago

“really disappointed, first order was really representative of the image on the website, had to exchange, I was informed the exchanged order was ready to pick up from my local post office but at the same time the tracking number still reads that the order is now located at my local DPD depot.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience. We are really sorry to hear that there have been issues with the delivery of the exchanged items. Unfortunately, we can see on our dashboard, that DPD is returning the parcel to us, due to unknown reasons. We will open an investigation with them and also file a complaint accordingly. We will contact you via email, so you can decide if you would like your order to be sent again, or if you would prefer a refund at this time. Once again we really apologize for all the inconvenience caused!

Posted 2 years ago

“I have not received my parcel.Nor have I had an email to explain whatbis happening Nor have I had any refund.”

Helpful Report

Posted 2 years ago

TruClothing.com is rated 4.6 based on 869 reviews