“I would love to know what the Trust A Trader vetting process is for their traders as we have just dealt with an absolute cowboy who has left us with an unfinished garden, all of his waste and (now that we have complained) is saying we owe him money! Trust A Trader have done ABSOLUTELY NOTHING to assist us in their 'mediation'. We provided evidence including bank transactions, photos and videos of shoddy workmanship and waste, text message evidence - all of this to dispute the traders lies but Trust A Trader have not looked at any of it. They also flagged my partner and I's Trust Pilot reviews for them, and refused to post our bad review for the trader on their site for weeks while they "investigated". Avoid this company like the plague!!”
“you pay 1000 gbp for one year but they dont give you any jobs. just add you as a trade in area( google is for free and works much better)
They dont look after you business just protect summer. Any one can anything about you even if this is lie they just block you don`t try even very it. VERY NOT RECOMMENDED WASTE MONEY”
“Won’t use the site again. Thought by using them I would find a high standard of workmanship from their recommended companies. Disappointed. Will use word of mouth/family and friend recommendations next time”
“Actually signed up to Trustpilot for this appalling company. Advertise traders who start work almost 2 months late after taking thousands in deposit, then don't turn up when work has started. Had applied for the 'Trust' a trader guarantee of £1000 should anything go wrong when I hired them, only to find that the trader had come off the site at some point after this. Despite having found the trader and applied for the guarantee while they were on site, I've now been told they won't honor it! What's to stop them putting any random cowboy on site until they get a complaint then pulling them so they dont have to honour their guarantees? It's especially shady that they redirect the traders webpage so it's like they never existed rather than leaving them on but non-contactable so bad reviews can be seen. Speaking with their complaints department is an absolute joke, zero desire to help, failure to out line where it states this is acceptable in their terms and outright combative staff. Speaking with Wendy and her 'supervisor' leaves it obvious they couldn't care less and just push the blame on their CEO. Save yourself the headache and use Mybuilder”
“The tradesman did an appalling job with my flooring which resulted in me having to completely remove it and replace it at considerable expense. I contacted TrustATrader with all the evidence. Dealing with this company was traumatic. They did ever thing in their power to stop me posting a negative review. The person I dealt with was rude and dismissive. I was viewed as an irritant and an inconvenience. Clearly this company is only interested in posting postive reviews. Avoid using TrustATrader, their sole focus is on preventing any negative reviews been posted so that they can keep the traders on their site so they can pocket their commission.”
“mr.Singh gave me a quote for the job i wanted done,we agread on the price and he and his colleage came to my house and installed a new garage window. overall work carried out and price was Excellent. would recommmend.”
Long story short the builder we found on the site refused to finish the work (because he was ‘not well enough’). He left with £20k of our money - we have a quantity surveyors report that arrived at that figure - and despite numerous discussions with trust a trader he is still on their website and to make matters worse he is a ‘featured trader’
Their mediation service is a joke; we sent them a 50pg quantity surveyor report detailing the work done and the balance paid and the amount that the builder should refund us. Their mediation consisted of sending him the report and then telling us he disagreed. End of story.
We know this builder has done the same to another couple & mentioned that to trust a trader. We found human excrement in the garden after they had been working, they lost our door key and didn’t tell us for nearly a month. Trust a trader really don’t care.
Honestly, the traders are their customers, not the consumers and it shows.
They won’t let you leave a bad review before going through their joke of a mediation service either - so I can imagine a lot of people don’t bother, it’s all setup in favour of keeping the traders on there (and presumably collecting their fee).”
“I requested a quote from Correct Window Repairs Ltd. The very pleasant Anthony arrived to assess the work promptly and the same day I received a quote. Within days Joe and Danny arrived to carry out
I cannot praise them highly enough for their efficient and clean service. I admired their honesty and detailed explanation of my particular problem. They were very professional and friendly.
I shall not hesitate to contact them again if the need arises at a future date.”
“I used trust a trader . Will never use again . I used the company to find a garden Company . I got a company that dug through my gas & electric mains . They also cut through my Virgin Media cable . In effect they completely left me in a mess. They tried to cheat me by using substanded items on the job . . Also took Over 6 weeks to finish instead of the One week initially quoted. Because they kept nipping off to finish other jobs ... a terrible company . Yes they finished the job ...but not how I expected ... but wanted rid of them . Never use Trust a Trader .”
Thank you for leaving a review, and we are sorry you didn’t find the trade you were looking for. We have 1000s of traders on our platform and new traders joining daily across the UK, we hope you can find this platform useful in the future.