“Actually signed up to Trustpilot for this appalling company. Advertise traders who start work almost 2 months late after taking thousands in deposit, then don't turn up when work has started. Had applied for the 'Trust' a trader guarantee of £1000 should anything go wrong when I hired them, only to find that the trader had come off the site at some point after this. Despite having found the trader and applied for the guarantee while they were on site, I've now been told they won't honor it! What's to stop them putting any random cowboy on site until they get a complaint then pulling them so they dont have to honour their guarantees? It's especially shady that they redirect the traders webpage so it's like they never existed rather than leaving them on but non-contactable so bad reviews can be seen. Speaking with their complaints department is an absolute joke, zero desire to help, failure to out line where it states this is acceptable in their terms and outright combative staff. Speaking with Wendy and her 'supervisor' leaves it obvious they couldn't care less and just push the blame on their CEO. Save yourself the headache and use Mybuilder”
“The tradesman did an appalling job with my flooring which resulted in me having to completely remove it and replace it at considerable expense. I contacted TrustATrader with all the evidence. Dealing with this company was traumatic. They did ever thing in their power to stop me posting a negative review. The person I dealt with was rude and dismissive. I was viewed as an irritant and an inconvenience. Clearly this company is only interested in posting postive reviews. Avoid using TrustATrader, their sole focus is on preventing any negative reviews been posted so that they can keep the traders on their site so they can pocket their commission.”
“Absolutely appalling.
Long story short the builder we found on the site refused to finish the work (because he was ‘not well enough’). He left with £20k of our money - we have a quantity surveyors report that arrived at that figure - and despite numerous discussions with trust a trader he is still on their website and to make matters worse he is a ‘featured trader’
Their mediation service is a joke; we sent them a 50pg quantity surveyor report detailing the work done and the balance paid and the amount that the builder should refund us. Their mediation consisted of sending him the report and then telling us he disagreed. End of story.
We know this builder has done the same to another couple & mentioned that to trust a trader. We found human excrement in the garden after they had been working, they lost our door key and didn’t tell us for nearly a month. Trust a trader really don’t care.
Honestly, the traders are their customers, not the consumers and it shows.
They won’t let you leave a bad review before going through their joke of a mediation service either - so I can imagine a lot of people don’t bother, it’s all setup in favour of keeping the traders on there (and presumably collecting their fee).”
“I used trust a trader . Will never use again . I used the company to find a garden Company . I got a company that dug through my gas & electric mains . They also cut through my Virgin Media cable . In effect they completely left me in a mess. They tried to cheat me by using substanded items on the job . . Also took Over 6 weeks to finish instead of the One week initially quoted. Because they kept nipping off to finish other jobs ... a terrible company . Yes they finished the job ...but not how I expected ... but wanted rid of them . Never use Trust a Trader .”
“I complained about a trader on there website and they won’t investigate or let me leave a bad review. Trustatrader is lying and misleading the public. Do not trust this company.”
Thank you for leaving a review, and we are sorry you didn’t find the trade you were looking for. We have 1000s of traders on our platform and new traders joining daily across the UK, we hope you can find this platform useful in the future.
