TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.86

4.9 Rating 567 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

TSM Aquatics 5 star review on 6th March 2026

Michael Russell

TSM Aquatics 5 star review on 18th October 2025

Michael Quinn

TSM Aquatics 5 star review on 13th February 2025

Eric Spradlin

TSM Aquatics 5 star review on 1st February 2025

Anonymous

TSM Aquatics 5 star review on 31st January 2025

Kevin Holcombe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received 3 Pyramid Butterfly and 3 Schooling Bannerfish. One of the Pyramids was DOA while one other was clearly in distress and the 3rd was fine. The water of the DOA was very polluted. The Bannerfish were in better condition but for some tears in the long top fin of on of them. It has been about 27 hours since introduction and the pyramids are beginning to recover but still appear to be fatigued. Bannerfish have fully acclimated. Other than that waiting for my refund on the DOA.”

Helpful Report

Posted 3 weeks ago

We’re sorry to hear that one of the three Pyramid Butterflies did not make it. Pyramid Butterflies are a particularly sensitive species, and this order traveled nearly 3000 miles through a third party shipping network. While these services allow us to safely get livestock to customers across the country, there is understandably more stress involved than with a short trip to a local LFS. As stated in our DOA policy, which is agreed to when creating an account, we provide 100% DOA coverage in the form of store credit sent via email, not a cash refund. We’re happy to issue the DOA credit as outlined in our policy, and are glad to hear the other fish are recovering from their trip and hope the continue to settle in and thrive!

Posted 3 weeks ago

“Took over a week to ship for already healed corals, communication was poor, and shipping was expensive. Corals were nice though.”

Helpful Report

Posted 1 year ago

So happy to hear you enjoyed the corals! 🌊 Your order came in outside our shipping calendar, so we got you into the next available slot to be sure they arrived healthy and happy. Shipping rates come straight from UPS and are disclosed up front. We replied to both your chat and email within minutes, sorry if it felt slower on your end! Appreciate your order and hope to send you more beauties in the future!

Posted 1 year ago

“The frags showed up and I thought they were amazing at an amazing price. I will be buying more very soon!”

Helpful Report

Posted 1 year ago

“Coral and starfish were bagged well. But the coral not having anything to float it or protect it from the sides of the bag could be improved. I can’t help but wonder if this is part of the reason the goni still hasn’t opened back up.”

Helpful Report

Posted 2 years ago

“There was a bit of an issue with the actual ordering process but I did receive my order alive and well.”

Helpful Report

Posted 3 years ago

“The gold/yellow branching hammer does not have a single cell with yellowish coloration. Other than that the order was good.”

Helpful Report

Posted 3 years ago

“I don’t want to leave a bad review as your customer service is great. I did however run into issues. I know some things are out of your hands. Of the 5 fish on my last order 3 of them died within 24 hours. They were put in a system with about 25 other peaceful fish that have all gone through my own quarantine tank in the past year and I have not had a single death in that system in the past 8 months or so. To be clear I do lose fish all the time (probably a third) in quarantine but once they make it through they have been good to go in my main system which is where these guys went. (2 of the fire fish and the coral beauty did not make it)”

Helpful Report

Posted 4 years ago

TSM Aquatics is rated 4.9 based on 567 reviews