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TSM Aquatics Reviews

4.9 Rating 528 Reviews
97 %
of reviewers recommend TSM Aquatics
Company Reviews Product Reviews
52
 Metrics
4.9
Based on 528 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read TSM Aquatics Reviews
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Jason Rozzi
Verified Buyer
“Took over a week to ship for already healed corals, communication was poor, and shipping was expensive. Corals were nice though.”
Helpful Report
Posted 1 month ago
So happy to hear you enjoyed the corals! 🌊 Your order came in outside our shipping calendar, so we got you into the next available slot to be sure they arrived healthy and happy. Shipping rates come straight from UPS and are disclosed up front. We replied to both your chat and email within minutes, sorry if it felt slower on your end! Appreciate your order and hope to send you more beauties in the future!
Posted 1 month ago
Kevin Majoros
Verified Buyer
“The frags showed up and I thought they were amazing at an amazing price. I will be buying more very soon!”
Helpful Report
Posted 4 months ago
John Kellar
Verified Buyer
“Coral and starfish were bagged well. But the coral not having anything to float it or protect it from the sides of the bag could be improved. I can’t help but wonder if this is part of the reason the goni still hasn’t opened back up.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“There was a bit of an issue with the actual ordering process but I did receive my order alive and well.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The gold/yellow branching hammer does not have a single cell with yellowish coloration. Other than that the order was good.”
Helpful Report
Posted 2 years ago
Dustin Plummer
Verified Buyer
“I don’t want to leave a bad review as your customer service is great. I did however run into issues. I know some things are out of your hands. Of the 5 fish on my last order 3 of them died within 24 hours. They were put in a system with about 25 other peaceful fish that have all gone through my own quarantine tank in the past year and I have not had a single death in that system in the past 8 months or so. To be clear I do lose fish all the time (probably a third) in quarantine but once they make it through they have been good to go in my main system which is where these guys went. (2 of the fire fish and the coral beauty did not make it)”
Helpful Report
Posted 3 years ago
TSM Aquatics is rated 4.9 based on 528 reviews
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