“Awful customer service and the. Avoid this place and shop elsewhere. Rude and dismissive staff, products which appear ethical but I now doubt their origins. Company states it has ethics however no real sign of this.”
“On 3rd June last year police officers raced towards the terrorists who were attacking innocent people around London Bridge. Those brave men and women were willing to risk their lives to protect others. Your campaign of labelling all cops as liars is ridiculous beyond measure and you all ought to be ashamed of that fact that you thought this was a good idea.”
“I buy from Lush online as I find the sales assistants in stores to be far too pushy. The item took a while to arrive and delivery was expensive, but I'm happy with the product.”
“Lovely products which give pleasure every time we use them. Really friendly and helpful staff. The web site is as attractive as the shops, providing a pleasant shopping experience either way.”
“Lovely natural product. I'm so pleased the R&B hair moisturiser. The smell took a little getting used to because it's quite strong but my course hair has become softer and less frizzy. Will definitely order again.”
“So this happened to me: I bought the Vanishing cream-which is a whooping 48$ with tax. Initially it felt good. As time progressed, its color started changing and the so called "Good Fragrance" was gone. Now it just smelled like a box of Chemicals-worse than that ! I went into their store and showed them the product. All they had to say is "The product is as good as new and smells great".Seriously? I could ask anybody else to smell it and they would say it was disgusting.
Anyhow, I asked them for a refund/exchange since I did not want to use it anymore on my skin and the product was within warranty. They treated me nastily when I asked them for that. All the goodness that they have when you enter in as a customer just tosses away from them ! They were very rude and did not even help me pick another product !
Final Verdict : PLEASE KEEP AWAY FROM LUSH PRODUCTS. THEY ARE NOT AT ALL GOOD AS THEY CLAIM. THEY ARE JUST A BOTTLE OF HARSH CHEMICALS WITH GOOD FRAGRANCES AND MARKETING.”
“I don't know if I've ever dealt with a more customer service oriented company. I had a mishap at the airport with one of my Lush products, and Lush helped me out more than I expected! In fact, they would reply faster than I could get back to them. Awesome job!”
“visited the Hanley store looking for a new shampoo. Staff were so helpful and talked to me about the shampoos enabling me to make a informed desision. I brought a solid shampoo bar and a solid conditioner which have both been working fantastically for me so far .”
“Their products are so fabulous and the scents are divine.
My skin feels so clean and soft and definitely not stripped. Mentally, the scents make you feel calm, happy and really lift your spirits..........the glittery, shimmery, rainbow exploding bath bombs are so much fun to!
xxxxxxx”
“Excellent customer service, helping us to find something within our budget and explaining the different products.
Sometimes the assistants are a little full on when you enter the shop, I would prefer that they give you a minute before approaching you.”
