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Under U Reviews

3.6 Rating 74 Reviews

54 %

of reviewers recommend Under U

Company Reviews

3.6

Based on 74 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Read Under U Reviews

About Under U:

UnderU.com - THE online store for Mens Designer Underwear, Swimwear, Clothing and Accessories.
UnderU.com has long been established as THE place to go online for premium branded mens underwear, swimwear, and much more, and key USP's include:
60+ men's de?

Visit Website

Phone:

0844 557 3252

Email:

customerservices@underu.com

Location:

The Old Brewhouse,Sacombe Park,Near Ware,
Herts
SG12 0JB

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Idiot's sent me the wrong swim shorts, stuff shopping with these cowboys again.”

Posted 4 years ago

Read Under U Reviews

Dear Ian, Thank you for taking the time to leave a review. I have emailed you this morning regarding the issues that you have encountered. We always strive to provide the best customer service to all our customers and would like to ensure that we look into this for you. We have send you out a pre-paid postage label and can offer you a replacement product. All our orders go through a strict quality control process before items are dispatched to our customers - This ensures that mistakes are kept to a minimum. Should a mistake happen then we strive to work with the customer on a suitable outcome. Kindly reply to our email and we can look into this for you. Kind regards, UnderU

Posted 4 years ago

“AVOID** I could not express enough how absolutely awful this company is. I purchased from seller on ebay which cost me almost £200! I had returned some items in the same packaging as unwanted gift which the seller said was fine and provided me with a returns address (which was false! simon done this so the parcel would show as signed for. And then ebay would see it was not to the correct address) This item was signed for by the office next door as UNDERU were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I have been extremely polite in all emails but now i am frustrated as i've been well and truly scammed. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. I don't want this to happen to anyone else. Simon was very nice at first, trying to sell the products and get my money. But as soon as you send this money its game over. Awful customer service, by far worst i've ever received AVOID”

Posted 4 years ago

“The Product was exactly as described Hugo Boss, delivery was incredibly fast.”

Posted 2 years ago

“AVOID** I could not express enough how absolutely awful this company is. I purchased from seller on ebay which cost me almost £200! I had returned some items in the same packaging as unwanted gift which the seller said was fine and provided me with a returns address (which was false! simon done this so the parcel would show as signed for. And then ebay would see it was not to the correct address) This item was signed for by the office next door as UNDERU were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I have been extremely polite in all emails but now i am frustrated as i've been well and truly scammed. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. I don't want this to happen to anyone else. Simon was very nice at first, trying to sell the products and get my money. But as soon as you send this money its game over. Awful customer service, by far worst i've ever received AVOID************************”

Posted 4 years ago

“**AVOID** I could not express enough how absolutely awful this company is. Items purchased from seller costing me £166. I had returned some items in the same packaging as unwanted gift. This item was signed for by the office next door as they were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. Awful customer service, by far worst i've ever received AVOID************************”

Posted 4 years ago

“I could not express enough how absolutely awful this company is. Items purchased from seller on 02/04/2019 costing me £166. I had returned all items in the same packaging as unwanted gift This item was signed for by the office next door as they were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I don’t understand how I can be refunded for only 1 item when this was all sent together. I am owed £86.97. I would seriously advise not to return anything to this company as they make out it was signed for by another company and you wont get your money back. Please take advise as they now have my money and the items. Awful customer service, by far worst i've ever received”

Posted 5 years ago

“Ordered my item over a week ago and it did not get dispatched until 2 days ago, when my item should have already been here. Pboned customer service and I was told it would be delivered 1st class and I am still waiting on my item. Will never use this website again. Disgraceful service.”

Posted 5 years ago

“Great service and arrived super fast.”

Posted 5 years ago

“great brands”

Posted 5 years ago

“Great service - would recommend - competitive prices”

Posted 6 years ago

“High quality service”

Posted 6 years ago

“YOU DON'T STOCK LARGER SIZES IN MEN'S UNDERWEAR. 41 & 42 INCH WAIST ARE NOT IN YOUR LISTINGS. APART FROM THAT THE SERVICE IS GOOD.”

Posted 8 years ago

“My order came on time and fits perfect. I will be returning”

Posted 8 years ago

“Great selection of items and excellent communication and returns I will purchase from again in the future”

Posted 8 years ago

“Great prompt service - would definitely use again.”

Posted 8 years ago

“I was really impressed with the level of service from UnderU.com. The website was very easy to use, and the delivery was very fast as i expected. Unfortunately the goods i purchased were too big around the waist so i had to return them for a full refund, but i will definitely be returning to shop at UnderU.com very soon.”

Posted 8 years ago

“Good product, great price and really quick delivery. Very satisfied with my purchase!”

Posted 8 years ago

“I was very disappointed with Under U. They sent me the wrong item first time; I complained, and received a quick and helpful email saying the correct item would be sent first class and I should keep the wrong one as a gesture of goodwill. The replacement parcel arrived the next day. So far so good. But the parcel contained the same wrong item. When I complained again I was told I had in fact been sent the right item both times. This was definitely not true - which led me to conclude not only that Under U doesn't really understand the range it sells but also that its customer service approach - telling the customer they are wrong rather than bothering to investigate whether it has made a mistake itself - is completely inappropriate. (The two different replies also suggest very poor consistency among its customer service staff). I will certainly never use them again, and wouldn't recommend them to anyone else.”

Posted 8 years ago

“Good quality items, albeit one of the pairs I received were marked with the box also damaged. It was re-covered in cling-film type material, obviously a return.”

Posted 8 years ago

“Item still on delivery 9 days after dispatch, going via surface mail not Air Mail as suggested on website.”

Posted 8 years ago

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Under U is rated 3.6 based on 74 reviews