Urban Natural Reviews

Name: Urban Natural
Address: 5 S Willow St, Montclair, New Jersey
Rating: 4.77

4.8 Rating 194 Reviews

94 %

of reviewers recommend Urban Natural

4.8

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

(201) 330-1212

Email:

hello@urbannatural.com

Location:

5 S Willow St,
Montclair
New Jersey
07042

Write Your review

Tell us how Urban Natural made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Urban Natural 5 star review on 12th April 2024

Danielle S

Urban Natural 5 star review on 7th January 2024

Ethan &

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know what I ordered from you?”

Helpful Report

Posted 1 year ago

Hi Gail! You ordered a lovely large round wood tray from Ethnicraft from us back in November around Black Friday! I know that's a busy shopping time so things can get lost in the shuffle. I hope the tray is great or it was a wonderful gift for someone in your life. If there is anything else we can do for you please let me know. Kind regards, Ali

Posted 1 year ago

“I placed an order for this lamp. Two weeks later was told it’s out of stock. Ok. So I waited 1 month to check in to see if it had been restocked. It’s now $1000 more than before! WOW! From price $1250 ish to $2300! So disappointed. I can appreciate price going up. All things are. BUT DOUBLE 👎👎👎”

Helpful Report

Posted 2 years ago

Hi, We have had many price increases from our Vendors over the last 3 months and your original order was unfortunately placed at an erroneous price. We are a small team and mistakes happen -- we apologize, which is why we sent you a gift card for the inconvenience. If you'd like to re-order the item, you can reach us at hello@urbannatural.com or 201-330-1212. You can ask for Ali, I will be happy to assist you. Kind regards, Ali

Posted 2 years ago

“I ordered my couch in August and it had an expected delivery date of October. The current expected delivery date is March. The website states that they will email you throughout the process to track your order. I have had to reach out multiple times to receive any type of response which is usually just to tell me they have delayed it further. I’m disappointed in their emails as they do not even feel apologetic in their responses and pass blame to other companies. I wish that their customer service was at the same quality as their product.”

Helpful Report

Posted 3 years ago

We do sincerely apologize for the delays you are experiencing with your furniture order. We should have been better at communicating delays with you. Cisco Brothers is located Los Angeles, where your sofa is currently being made, is experiencing a surge in COVID-19 cases. The workshop is at a 50% capacity and has experienced multiple closures for health and safety protocols. We have no control over this. We are not trying to pass blame on anyone. This is just the situation that everyone is experiencing at the moment. If there is something else we can do for you in the meanwhile please let us know. Kind regards, Ali 201-330-1212

Posted 3 years ago

“Extremely displeased, which is unfortunate because PREVIOUS experiences with this company have been outstanding! This last order, although uncomplicated has taken well over 3 months and counting! In MY opinion, this is NOT the way to treat a returning EXCELLENT customer!”

Helpful Report

Posted 3 years ago

Hi, I do apologize your bed has been taking longer than expected. All our furniture is made in the USA by skilled craftsmen. With both the COVID-19 outbreak, coupled with unprecedented demand, all our workshops are experiencing unforeseen delays. We would love nothing more than to get your bed to you as quickly as possible, but unfortunately our hands are tied. If there is anything else we can do for you, please contact me at ali@urbannatural.com or call me at 201-330-1212.

Posted 3 years ago

Urban Natural is rated 4.8 based on 194 reviews