“I initially ordered a small matte black Shoei helmet from the store. It was too small and I returned it (for $86). I requested a medium on the return form and emailed the company asking for a medium to m be sent. They sent me another small. After requesting label I again requested a medium to be sent (with the word medium in bold print). Anyway after 4 emails requesting a medium to be sent I received a refund. When I asked why, I was informed it was MY fault since I didn't request a medium on the form of the small they sent in error. Spend your hard earned money somewhere customer satisfaction is a priority.”
“I was worried that I ordered the wrong size John Doe Taylor pants. I couldn’t place a call as t mobile could not connect. The folks at Urban Rider stopped my order, explained to me how to get a proper fit and my perfectly fitting jeans got to me only two days after I adjusted my order. I feel the folks I dealt with were exceptionally nice and helpful. I would order from Urban Rider again without hesitation.”
“Wow fantastic service i ordered a merlin jacket on Tuesday was told it would arrive on the monday it came on the Thursday fits perfect just what i ordered the service is great will be ordering from them again with out doubt thank you”
“Said to buy size down for boots, nonsense. Now waiting into my second week for a size change but package has gone missing. They won't take any responsibility. And the don't pick up the phone ever, wet wipes”
“Excellent customer service. Had a problem with my boots the team at urban rider where quick to react, contacted the manufacturer who wouldn't help, but the team at urban rider advised options and helped with costs for repairs.”
“Appalling customer service. They don't answer emails, and have an automated voicemail that tells you they can't be bothered to speak to you, so email them for a rapid response. Nearly two weeks and still no response regarding my return. Don't touch these muppets with a barge-pole.”
“Their returns/replacement customer service is abysmal, poor communication & now over 2 weeks so far for a replacement helmet, I will not be a repeat customer.”
“Urban rider is hands down one of the best moto retailers in the WORLD. I I rder several times a year to Canada and it always arrives without any issues with great file very times. Returns and exchanges are hassle free. Amazing client care and service. They truly help out no matter what the circumstance and use clear rationale. Recently, I had an issue with defective shoes and they were returned right away.”
“Emailed customer service about availability of a particular Merlin motorcycle jacket and got an email response the next day. Ordered the jacket on Friday at a great price, received an email from the London store with the tracking number on Tuesday, and I received the jacket on via FedEx on Thursday in Los Angeles. A+ quality, price, inexpensive international shipping, and customer service.”
“I ordered a scooter apron for my 07 Burgman and had it in my hands and on my scooter in 5 days. That’s really amazing for an overseas order. Though I realize URUK doesn’t manufacture the Termoscud product line, the quality and finish of the product are in line with customer service of UR. Hats off to everyone there.”
“Top quality nice people fast delivery I think 2 days every time and as far as my experience with urban rider the cheapest aswell I bought a bell open faced helmet it came double boxed for extra protection and I love it but then I spotted the bell bullitt command and had to have it once again it came double boxed and within 2 days
So today I have just ordered a pair of goldtop bobber short gloves and a bubble visor 🤣 happy days”
“I’ve bought quite a few items recently from urban rider as I’ve got back into riding after having a break for a number of years, I found their website is easy to navigate and they have a great choice of brands and products all of which you can earn loyalty points on and redeem against future purchases. I ordered an incorrect item a few weeks ago (I ordered
a sweatshirt but wanted a hoodie - totally my mistake) so I emailed urban rider and explained to them that I’d ordered the wrong item and could I return it and pay the extra for the hoodie version, they were really helpful and couldn’t do enough for me. They arranged the collection of the sweatshirt and also delivered the hoodie with no issues whatsoever. It was great customer service from start to finish and good communication through the whole process so I knew exactly what was happening. WELL DONE!!”
“I've ordered multiple items from them. However, the email response team, individuals are shocking. Blunt, rude and not helpful. Other work colleagues have also had similar experiences in the same area. Just condescending overall. Still not been able to return a visor that I was misinformed on. So I'm stuck with that and can't do anything with it. When deliveries questions are put to them they also have complete lack of interest and just pass the blame. It's a shame.”
“Hi,
I'm writing this review to thank Urban Rider for my recent purchase of the following jacket RSD HEFE TEXTILE JACKET - BLACK (XL) : https://www.urbanrider.co.uk/rsd-hefe-textile-jacket-black.html. When I first received the package and opened it, I felt like the jacket is a little bit small ( I'm a 1,80 cm tall guy and have 96 kgs) but when I tried it on me, I felt like this jacket was perfectly made for me so, buy with confidence from this seller.
I cannot describe how perfectly fits this jacket on me and the materials used to design this jacket are awesome!!!!
Thank you Urban Rider!!!!!”
“This retailer has a fantastic range of products that are hard to find elsewhere in the UK.
There returns policy and general service is great and delivery/returns are quick and hassle free.”
“New to riding I was properly impressed with the knowledge and advice that the staff in store gave me. The shop is nirvana for the enthusiast with style but has loads of substance too! Great range of products. Bought a Biltwell Gringo (copper) for my new scooter and love it!. Thanks guys, looking forward to visiting again soon.”
