“Non dispatch of goods, I think this company is in financial crisis and using our money to create cash flow to buy goods and customer service advice is that it will be dispatched shortly maybe hopefully.”
“Ordered 3 items of clothing from Urban Celebrity and they havent arrived. Been a week since they should have came. They have taken payment too!!! Rang up 15 times today between the hours of 9 and 5, sent 4 emails over the last week and no response. Absoloute awful service. Never using them again.”
“Avoid urban celebrity at all costs. Ordered two items they sent one and that too was damaged. They have refunded to refund me for the missing item and now I have had to get my bank involved to get the money back from them. If you look all over the internet you will see so many bad reviews against this company because they rip people off. Do not buy from urban celebrity.”
“Absolute joke - selling shoddy items of clothing, half my order missing, no reply to emails or anything.
Lucky i paid with paypal so i WILL get my money back.
Stay away the company is a joke! Run by con artists”
“Having seen quite a few bad reviews after I had ordered I was slightly worried. Product came and is amazing. The delivery time was a few days over they said it would come buy but if you’re buying anything online and NEED it you should always pay next day. Overall no complaints just a few days over the delivery time.”
“WORST Company to get refund of unused, un opned items, WORST company for communication. I am very annoyed and disappointed with this company. I placed two orders of same thing and sent one back unopened via Asda (toy.co.uk) on 24/01/2020 and todays is 11/03/2020 and I am still waiting get back my £91 from this company. I called them over 100 times choose all option 1-2-3-4 no one seems to pick up the phone. I left maybe 10 voice messages with my Order No and still no one bothered to call me back. I was supposed to get my refund back in 14 days and we are well over 2 months and I am still waiting. Don't buy from these people if you plan to return item or get an exchange. Because I doubt you will get this.There items are nice and I like them but just to get a refund or exchange I would not risk buying from them. If anyone from Urban Celebrity is reading this start responding to phone calls. listen to messages left and be professional. you can't take peoples money and don't respond when all the items are sent back un opened.”
“Ordered a coat for next day delivery at 5:30 pm charged me £5.95 then send me an email saying delivery will me the Monday 4 days after I ordered it it offered me Monday delivery for free when you ring the customers number they don’t answer go straight to voice mail and they don’t ring back will not be using these again charging for next day delivery and not delivering and still charging for it will use a reputable company in future”
“I ordered my purchase a week ago and was meant to be arriving today. But guess what. No arrival. Have emailed the company asking and nothing to be heard. Then I came on here to read reviews to find out most people have had to wait 2 weeks!!!! So that’s my Christmas present for my boyfriend ruined”
“items not even dispatched by the time they where meant to be delivered, rude ignorant customer service staff. The worst online retail experience ever”
“Worst company iv ever used in my life , I ordered over £100 worth of goods for my husband as a present for Christmas over 10 days before Christmas Day , I never received my order or dispatch e-mail , I contacted them leading up to Christmas Day over 5 Times via e-mail twitter I had no response . After Christmas I continued to write to them after I had no luck phoning . They responded after I tweeted publicly saying they don’t have my order in stock , no apology just ignorance and in my opinion rude , I got a refund lucky I paid threw PayPal”
“Placed order on 13/12 said it was dispatched 15/12 i have sent a number of emails and messenger texts... no reply!!!! its 23/12 and still no order recieved... very annoyed to say the least....”
“Don’t be spending your money here guys! It’s the worse company I’ve ever bought from!
I ordered £250 worth of clothing over a week ago and they still haven’t picked it. I called and kept going to voicemail, I talked to someone through web chat and they told me someone would call me and know body has and their telling me it won’t be here for Christmas. And to top it off they have just emailed me to say one of the items are not in stock!
This is totally DISGUSTING! My son won’t have his clothes that he wanted for Xmas! 😡😡😡😡”
“Disgraceful Company. Promised 2-3 days after taken £80 from my bank account. two weeks on no response and phone contact does not work. Stealing in effect.”
“Firstly if you're thinking of making a purchase DONT!!! This is potentially the worst clothing company in the history of the internet. Now don't let the professional site design/look deceive you. I ordered a t-shirt around 40 days ago now and it never came (luckily for me i ordered using paypal. So i have now recieved a refund). However this does not change the fact the company never replied to my customer service emails and has the audacity to block me on both facebook and twitter. Even though I had order a order number and receipt as evidence.
Seriously this company should be removed of the web. They technically just take your money... Which last time i checked was against the law!”
