Retro Lounge UK Ltd Reviews

Name: Retro Lounge UK Ltd
Address: Unit 67 Heming Road, The Washford Industrial Estate, Redditch
Rating: 4.71

4.7 Rating 1,174 Reviews

93 %

of reviewers recommend Retro Lounge UK Ltd

4.7

Based on 1,174 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email

Visit Website

Phone:

07714750133

Email:

admin@retroloungeuk.com

Location:

Unit 67 Heming Road, The Washford Industrial Estate
Redditch
B98 0EA

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Retro Lounge UK Ltd 3 star review on 9th July 2021

Lynn Shanks

Retro Lounge UK Ltd 4 star review on 2nd July 2021

Hannah Diskin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was prompt.”

Helpful Report

Posted 3 years ago

“Probably my own fault for not checking the size which is in the small print but the photos of the floating lights are very misleading and I was really disappointed they are so small - the photos make them look about ten inches to a foot high and I think you should reshoot them as they are misleading”

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Posted 3 years ago

“Not as robust as the GPO one we previously had. Doesnt have a warm lifting switch so we have to be extra careful placing needle. Ok for money”

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Posted 3 years ago

“I was disappointed that the item didn’t come with a box as it’s a gift for a friends birthday. I now have to try to find one to fit it before Tuesday”

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Posted 3 years ago

“Very positive customer service only reason for 3 stars was my product arrived broken with no sign of damage to the outer packaging.”

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Posted 3 years ago

“Product was okay, box was ripped and damaged”

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Posted 3 years ago

“Hasn't arrived yet”

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Posted 4 years ago

Hi I'm very sorry to hear that your parcel hasn't arrived yet. Our standard international shipping can take up to 14 working days. I have checked the tracking on this, and it is due to arrive by the end of today. I have arranged for a member of our customer support team to reach out to you with the tracking details. Best wishes Kate Urban gifts

Posted 4 years ago

“I have sent you a recent email to advise that Royal Mail had returned your product without delivering. No reason was given. I have frequented you re-deliver as a preferred option or issue a refund please. I look forward to your soonest response. Many thanks. Susan Kinnimont”

Helpful Report

Posted 4 years ago

Hi Susan, Thanks for getting in touch. I can confirm that a member of our customer service team has responded to your message and the reason that Royal Mail have returned this to us is due to an incomplete delivery address. Many Thank Ben Urban Gifts Customer Service Team

Posted 4 years ago

“I didn’t see postage costs till checkout. Disappointed. Delivery time good tho.”

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Posted 4 years ago

“Overpriced for quality of product”

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Posted 4 years ago

“Would be better if it was usb charging but still cute”

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Posted 4 years ago

“Fast delivery although tiny chip on mug”

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Posted 4 years ago

“A lovely clock but it’s a shame that the hands cannot be seen at night.”

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Posted 4 years ago

“Unfortunately the packaging was a little damaged but this close to Xmas I’ll have to make the best of it. This may reflect on the courier rather than urban gifts.”

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Posted 4 years ago

“Item arrived quickly. Only issue was I thought it needed more bubble wrap as the box was squashed on arrival which is an issue when it's a present”

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Posted 4 years ago

“I received the items, which were purchased as birthday presents & the packaging of one was damaged. I contacted Urban Gifts by replying to the email receipt, which the email advised to do if I needed to get in touch, and I received no reply. Not overly impressed with the customer service & that I still have a damaged item.”

Helpful Report

Posted 4 years ago

Hi I'm very sorry that you feel your complaints have been ignored. The email receipt comes from a noreply email address so we do not receive messages sent as a reply to these emails. I have arranged for someone to reach out to you via email to assist you further with your damaged item I'm very sorry for any inconvenience caused Best wishes, Kate Urban Gifts Support Team.

Posted 4 years ago

“I ordered 3 items. 2 are just as they looked on the website, amazing and very happy with them. The last was meant to be a reindeer shaped ring holder and I got sent a rabbit. Not great.”

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Posted 4 years ago

“Really lovely people however to be honest, I ordered a gift. It was late. I called to enquire. I was given the loveliest platitude and told they would send another one. Which I was delighted with. The “other one” never came, my suspicion was they forgot to send the original. Love the product but don’t appreciate being taken for a fool.”

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Posted 4 years ago

Retro Lounge UK Ltd is rated 4.7 based on 1,174 reviews