Retro Lounge UK Ltd Reviews

Name: Retro Lounge UK Ltd
Address: Unit 67 Heming Road, The Washford Industrial Estate, Redditch
Rating: 4.71

4.7 Rating 1,174 Reviews

93 %

of reviewers recommend Retro Lounge UK Ltd

4.7

Based on 1,174 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email

Visit Website

Phone:

07714750133

Email:

admin@retroloungeuk.com

Location:

Unit 67 Heming Road, The Washford Industrial Estate
Redditch
B98 0EA

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Retro Lounge UK Ltd 3 star review on 9th July 2021

Lynn Shanks

Retro Lounge UK Ltd 4 star review on 2nd July 2021

Hannah Diskin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package has arrived broken :( heartbroken as it was a present and now I have nothing to give.”

Helpful Report

Posted 2 years ago

Hi Gabriella I'm very sorry that this has happened I have arranged for a member of our customer service team to reach out to you, and as soon as you have provided a photo, we will issue you with a full refund or a replacement. Best wishes, Kate

Posted 2 years ago

“Item turned up broken”

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Posted 3 years ago

“Bulb came with the love unattached. Emailed and had no response”

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Posted 3 years ago

“A 12" vinyl wall display was bought as a gift for my teenage daughter. Unfortunately, one of the pockets is split nearly all the way across, rendering it useless. These things happen but a replacement would be nice, waiting for a reply”

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Posted 3 years ago

“Terrible quality, poor photo online & misleading. Be warned this frame is plastic!”

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Posted 3 years ago

“I bought the giant prosecco glass as a Christmas gift but the first time it was washed by hand according to the instructions the lettering came off.”

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Posted 3 years ago

“A very modern item which would have looked fantastic in my lounge however it didn’t work. Despite trying three different (new) batteries I could not bring it to life. During a moment of disappointment and stress the clock was dropped to the ground which clearly precludes sending it back. Very disappointed but lesson learned.”

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Posted 3 years ago

“Mug arrived broken”

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Posted 3 years ago

“Not sure how an item bought can be classed as portable when it needs to be plugged in to make it work. A plug thats conveniently not included. To pour salt in my wound I purchased 2 of the useless things.”

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Posted 3 years ago

“Send the wrong item and not respond an email asking for return instructions.”

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Posted 3 years ago

“Still hasnt arived. Due 2 days ago”

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Posted 3 years ago

Hi Joshua, Thank you for your review. I can see from the tracking of your delivery that it has now been delivered, however, I have arranged for a member of our customer service team to get in touch with you to resolve this issue. Many Thanks Ben Urban Gifts Customer Support Team

Posted 3 years ago

“Awful quality frames- both warped.”

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Posted 3 years ago

“I paid £4.99 for next day delivery as I needed it for a birthday gift for a friend however, 4 days later and it still hasn’t arrived.”

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Posted 3 years ago

“No idea when order is arriving. Customer service redirects me to the tracking url that provides zero information on ETA. Bad”

Helpful Report

Posted 3 years ago

Hi I'm very sorry. Your order will arrive in 5-14 working days and has been sent with our standard international shipping that comes with full tracking. Best wishes, Kate

Posted 3 years ago

“Both products arrived damaged, I have requested a refund.”

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Posted 3 years ago

“My picture frame arrived SNAPPED. Will be sending it straight back.”

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Posted 3 years ago

“Gift was broken on arrival”

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Posted 3 years ago

“I only received one of the gifts. I bought 2. And I still waiting for the second one. Can you kindly confirm when I am going to receive it?”

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Posted 3 years ago

Hi As one of the items you have ordered is a personalised order, this will take a little more time. It should arrive very soon. Please accept my apologies for any inconvenience caused Best wishes, Kate Urban Gifts Support Team

Posted 3 years ago

“I still haven't received the item its well past the date I was given for delivery”

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Posted 3 years ago

“Products doesn’t work as described”

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Posted 3 years ago

Retro Lounge UK Ltd is rated 4.7 based on 1,174 reviews