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US Mobile Reviews

4.8 Rating 2,627 Reviews
A-
Happiness Grade
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,\n6th floore,\nNew York

A-

Customer Service - Good

86.49%
Industry Average
I am extremely satistied with the service I received. Their team was attentive and very responsive from start to finish. I would not hesitate to recommend them to anyone in need of professional and dependable support.
posted 2 weeks ago - Javier Perriero
I had a question about using my phone abroad with their Unlimited Premium Plan with a phone that was not esim compatible being able to make calls and use data. The service was outstanding. After a brief interaction with a bot, I was immediately switched to a customer representative that answered all my questions. I found out that the only thing I had to enable my phone outside the US was to switch on "International Roaming" on my phone.
posted 1 month ago - Brian
If you’re looking for a reliable and affordable cell phone plan backed by exceptional customer service, I highly recommend US Mobile.
posted 2 months ago - Miriam
I’ve been with US Mobile for about three years now, and overall I’ve been very happy with the service.
posted 2 months ago - KKenui
Alfred and Jessica chose honesty over assumptions. They used this service for phone transparency. WhatsApp account access was explained. Facebook security checks were done calmly. Their iPhone settings were reviewed. Both partners agreed to every step. No secret surveillance occurred. Alfred felt relieved. Jessica felt more confident. A mature solution for couples.
posted 2 months ago - Bobby Newman
Alfred and Jessica chose honesty over assumptions. They used this service for phone transparency. WhatsApp account access was explained. Facebook security checks were done calmly. Their iPhone settings were reviewed. Both partners agreed to every step. No secret surveillance occurred. Alfred felt relieved. Jessica felt more confident. A mature solution for couples.
posted 2 months ago - Bobby Newman
I had to cancel an old line in order to add a new one. The chat assistant, Shahmeer, was extremely helpful, checked to see if I only needed a new plan, and took care of the line deactivation immediately. Once again, great customer service from US Mobile. The prices and services are great, as well. Month to month or for a discounted annual rate with a ton of options to customize your plan to what you do or don't need. Thanks!
posted 3 months ago - Patrick
The best customer service I have ever had. I previously dealt with a big name company and never did I feel like a valued customer. Now I know I am important, thank you US Mobile! Today the rep who assisted me with some account and service changes was like a breath of fresh air. Solved my issues and left me delighted. Would recommend US Mobile every time!
posted 4 months ago - Nina Petroff
US Mobile used to be good, now they dont respond in a timely manner to customer service needs
posted 7 months ago - Jerry
Does my service with US Mobile work the majority of the time? Yes.
posted 9 months ago - Chris