Utility Point gas and electricity suppliers. Reviews

“ 6 months down the line we get a bill in saying we now owe them money, which came as a shook as they stool £1345, ever since then we have been complaining and they have been refunding money to our account until now, we had a massive row on the phone and they have refused to refund direct fees which they are charging at £75 per month and refused to sort my account out saying that they can't do nothing and that we are in breech of our contact, beware of this company they will rip you off and i'm not the only one. ”

“ I waiting the 10 working days that is the Ofgem standard and rang them on 19th August to chase my refund. ”

“ I am owed £227 by Utility Point my final bill was on the 23rd of July 2021 you are entitled to your refund within 10days.It is now over six weeks and many phone calls and i still havnt got my money back.The standard reply is you will get in in the next 10 days,it never happens ”

“ STILL WAITING FOR REFUND OF CREDIT - THEY ARE STEALING MONEY FROM PEOPLE !!!! AVOID this company, told I had to wait upto 60 days for a refund of credit on my account, over a month & still nothing. ”

“ It has been a nightmare ever since trying to recoup my refund from Utility Point. ”

“ They encourage you to overpay and build a high credit balance on the account but like others on here I’ve just discovered that getting a refund from them is like pulling teeth. ”

“ I used to pay Utility Point by Direct Debt and when I changed suppliers in October 2019, my account was over £100 in credit. Utility Point has still not refunded me. I've contacted the company several times since and they always reply by saying I'll receive my refund in 10 working days. Infuriating. ”

“ I have now left these , they continue their harassment by refusing to close the account sending me non existent bills. They carried on taking direct debit after I have left which is dishonest. And refuse or delay refund of credit. ”

“ I've been waiting for 2 and a half months for a credit refund. I've messaged and emailed multiple times but keep being given empty promises. I'm sure if I cancel my direct debit they would be in touch straight away. Not good ”

“ I was overcharged on consecutive months and phoned up to rectify, I was told money would be returned within 10 working days (not ideal) after 12 working days I still hadn’t received my money back and didn’t get it until 18 working days, almost 4 weeks. My account remains over £450 in credit but they won’t refund until my contract is up despite my bills reducing due to summer. Terrible service. ”