Utility Point gas and electricity suppliers. Reviews

2.1 Rating 280 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
i have been a customer of utility point for 4 years and have always found them very competitive rates and great customer service if you would like a £25 joining bonus please feel free to use my code of Green1017234
posted 2 years ago - Anonymous
I moved to utility point because there customer service was so good I like the payments method of paying more in winter months and less in the summer months, there costings are one of the cheapest on the market, very good and quick transfer I was informed of every step. Well done utility point.
posted 4 years ago - Brian whitehurst
Early days as I have recently switched, but I have been impressed with the service so far. It’s really great not to be kept on hold for ages when you phone in.
posted 4 years ago - Rosie Wilson
(1) The energy price is competitive and (2) I had a good follow-on on my request to change the address of the energy supply. However, there are also some negative points: (3) continuous attempts to increase the direct debit above the actual energy consumption; and (4) huge waiting times to talk to customer service
posted 4 years ago - Anonymous
The customer service has been outstanding and really helpful when I switched and then moved house.
posted 4 years ago - Emma
Great service ..change over happened when it was due to...not like my last 3 moves of suppliers. So far no complaints only had to phone once and got through quickly. My impression is of a well run and professional service and have no trouble understanding and using their website. Pleased with my choice as it was the cheapest fix deal.
posted 4 years ago - Anonymous
I am a new customer with Utility point and switched from Scottish Power. The customer service was excellent and switching was so easy and pain free! Definitely better to opt for a smaller company than one of the market monopolisers!
posted 4 years ago - Alice
Good prices and service
posted 4 years ago - Ali Mehdi Abbas Ismail
Everything was very straightforward when we switched. Customer service seemed good and they offered the best fixed deal at the time.
posted 4 years ago - Bruce
Great customer service, the switch was seamless and they have kept me informed every step of the way. Defiantly recommend as an energy suppler
posted 4 years ago - Anonymous