“Good price and prompt delivery but product not a UK one (which is not made clear in the website), no manufacturer's warranty or user manual included.”
“I still haven't received my order, its been in shipping for a week. Tracking says that's its on its way but has said this since last Friday. Is this normal?”
“Very good delivery time.
Only problem was courier DPD after leaving information to leave at neighbours they took it back to the depot on calling them in was advised that no neighbour was in even though they stayed at home for me also told they only have three minutes to deliver so they can't wait.
Change courier and it will be 100%”
“I ordered a professional Nikon lens from ValueBasket because they were the cheapest by a margin. The ordering process wasn't straightforward in my case as my credit card provider declined the transaction – presumably because the company is based in China. I eventually managed to pay via PayPal. Delivery took eight working days.
If you are prepared to deal with these potential issues and are aware that you are buying 'grey market' goods, you will be getting a good price.”
“They do deliver but you must be prepared to wait. Also if you have any problems with the product itself like how i did i received wrong model number they do not cooperate I asked for replacement several times but instead they refunded me. Really bad communication problems I really tried to cooperate with them and all i wanted was a replacement but service overall is slow. I have ordered before from them and they all came perfect except this one time.”
“The item arrived after 9 days by courier.The box contained a basic charger, usb cable and international mains converter.A pair of high quality noise attenuating head phones,replacement buds and phone. There was no instruction manual or additional software in the box.The PC Companion software and instructions can be downloaded from the sony support site. http://support.sonymobile.com/global-en/xperiaz2/tools/pc-companion/
I would recommend you buy additional accessories such as gel case,official charging magnetic wireless dock or magnet wireless charging connector. The phone does not come with a memory card and takes a standard micro sim card.
Conclusion I have started testing the phone it seems to be perfect in every way so far.Sony has very quiet ring tones which need to be replaced by louder versions from HTC or other sources. Numerous apps and themes are available from google play store.Sony has assured owners of an imminent update to Android Lolley pop which should be very exciting. In summary brilliant phone, good value for money, let down by lack of quality accessories in the box.It would be helpful to get a discount voucher in the box to buy official sony accessories.”
“Having placed my order on 24th January, 10 days later it has still not arrived !!!! However the Online price was very competitive therefore I hope it will be worth the wait. My son keeps asking me every day recently so the delay has been a bit disappointing for him too. As typing this feedback I've just received a text message to say a parcel will arrive today (hope this is it as I've ordered/am expecting other stuff to arrive too). Overall, the pricing is very good and the most competitive I was abel to find if you don't mind waiting to get the item with free delivery (I'm aware there's an option to pay extra to have it delivered express). This Survey arrived before the item . . . otherwise feedback may have been more positive.”
“Considering that the items were sent from overseas, the delivery was quite fast. However, I was led to believe (from the prominent London telephone number on the top of every web page) that I was buying from the UK. This has tax implications for me as I cannot now reclaim the VAT on this business purchase. So although this site might be cheaper for a retail customer, it's no better than average for business.”
“So far the experience I have had is not fantastic, the order, shipping and delivery times were excellent but the wrong item was shipped to my house. I had ordered some headphones and o had a phone delivered. This issue is currently being resolved by their customer service so I will leave another review when the issue is resolved”
“Price of the item I ordered was very reasonable, no worries there! That said... The estimated shipping date quoted has passed even after the email declaring my order had been 'upgraded' to priority and I'm still waiting while being bugged by review emails. Always disappointing to have false promise.”
“To start with you quoted 3 to 6 days delivery and if it is delivered today as you say, that's 8 days.
You and your delivery people seem to give conflicting information, you say it's been dispatched and they say they have not received it and you ask me for my opinion of your service before I have received the goods.
But it's Christmas and it looks like it's being delivered today so all's well that ends well!!
Thank You
Barry”
“Received the package within 9 days, thought it would of arrived sooner. Phone works great, delighted with this product. Would of liked it if the track system worked.”
“A great service blighted by DPD. Their website is almost useless, they send "tracking" number but do not reference this on the site. Once I did manage to input my details the information provided was useless, a complete waste of time that proved very frustrating.”
“Great price, no hidden costs, kit included battery and charger with UK converter, unlike the competing SLRhut website. Delivery process was reasonably quick and we were kept advised of the various stages along the way, which helps inspire confidence. I'd use ValueBasket.com again and recommend it to others.”
