“Before buying the camera I phoned their Customer Services to make sure the camera was a UK model. I was told that it was indeed a UK model. However, on receiving the camera I found that there was no English instruction booklet. There were six separate instruction booklets in the box, each one nearly 90 pages long, but in Spanish, Italian, German, Dutch, Portuguese and French. I emailed Value Basket to ask for an English instruction booklet, since I'd been assured the model was an English model, but have had no reply. I would not have purchased the camera from them if I had been given the true information, that this was a European, not English, model. The instruction booklets give 90 pages of detailed information in six languages I can't understand on how to use the camera fully, and I'm really annoyed that Value Basket gave incorrect information about the camera model they were selling.”
Dear Holly Faithfull,
I am sorry our services were not as per your expectations.
To clarify, we source our products globally in order to offer competitive prices to our customers. For this reason, it may be that box content is slightly different for each country, but rest assured that all products' specs are fit for markets they are sold in. An agent will contact you soon for further assistance.
“I ordered two weeks ago. I was notified a week ago that the item was shipping early. I still do not have it. The tracking system just says it was delivered to depot.”
Dear Andrea Parsons,
To confirm, your order was shipped out on 30-Nov and note that our shipping and delivery timeframes are in business days. As per your tracking details, it indicates "Receipt at depot," in other words, your parcel is processed at courier's delivery depot near you and you should expect delivery in the coming days.
Dear John Benger,
We are sorry for any delay and inconvenience caused. To confirm, your order was shipped out on 26-Nov and as per tracking details, it indicates delivered as of 4-Dec. You may refer to http://webtrack.dhlglobalmail.com/?trackingnumber=rx946412740de. We'd like to reassure you that our prices are final with no hidden charges, so in the event customer is asked to have any customs/import fee, we may reimburse upon receipt of payment. To clarify, the courier would generally take care of such fees on our behalf
“I have an item missing the order was paid for and and confirmed onthe the 12.10.2015 .why has my I term not been sent to me? Am surely geting worked up with this.”
Dear Oryek,
With regards to order number provided, it was shipped out on 11-Nov and as per your tracking details it indicates "Signature From Customer." We also got confirmation from you via email, that parcel was received on the 14th.
For any other concerns, contact us again
Dear Bryan,
We are sorry to hear you have had trouble contacting the courier. After checking your Hermes tracking number 8232246917950387, it indicates your parcel was "Delivered to Porch" as of 10/11/2015
Please let us know if its not the case, and we will further investigate with the courier.
“Delivery from time of order was very poor. In particular the tracking information by Hermes was none existent until after the parcel was delivered.
Ordered on 24th Oct i received notification that order would be processed as:
Ready to be shipped: 5 - 8 working days
- Delivered: 9 - 15 working days
Informed that item was ready to be shipped on 29th Oct but all Hermes stated was that they had received an order at that date. It was not until 3rd Nov that info was passed that parcel would be delivered soon. It arrived on 3rd Nov.
Link to Hermes tracking was incorrect and web page required customer to link to second page which was not updated until last moment. Therefore I was not kept informed by Hermes as to the delivery progress.”
Dear Richard,
We are sorry to hear you were experiencing problems tracking your parcel. It seems like the courier, Hermes didn't update the tracking details while in-transit. The order shows to be dispatched and delivered within the timeframe given. we have informed Hermes on this matter to better their services to our customers.
Once again, our sincerest apologies on the inconvenience. Please feel free to contact us if you have further concerns.
“I have bought the Samsung Galaxy Tab S2 T815, as a gift for my husband's birthday - it was the last item in stock. However I am not impressed because I see that the original seal on the original box has been broken and another seal has been plastered on top of it. I bought this Tab as a new item not refurbished, used/second-hand so pls let me know what's going on? And the power adapter was just thrown in with the overall plastic packaging, outside the box.”
Dear Customer,
We appreciate receiving feedback on the experience you've had with the website.
The order is confirmed to have been shipped out and delivered as ordered. The universal adapter is provided for use with the device, as we source products globally and ship them to your location, we provided an adapter so as to use with the device.
As for the seal, this would be due to the random inspections made on items at the warehouse before these are shipped out. These inspections are done on routine and on random stocks, or as advised by our suppliers - to make sure that complete accessories are in the packets. Rest assured that these items are genuine brand new items that are delivered.
Should there be any further issues or concerns, please do not hesitate to contact us right away.
“price is good but very very slow delivery. almost 2 weeks after ordering still no sign of my package and very little useful info on either the valuebasket tracking system of the courier company DPD. Not sure I will use you again.”
Dear Charles,
We would like to express our sincere apologies for the inconvenience and trouble experienced with the order.
Although the item was dispatched from our warehouse on time, there was an unfortunate delay on the shipment as it was on the way to the courier's delivery depot. This shipment was put on hold with customs. Rest assured that our relevant teams and the shipping company are handling the matter. As of the latest update, we were advised that this should be released very soon, and will be arriving at the courier's depot. Once they have received the parcel, they will be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter.
Please do not hesitate to contact us for any further concerns.
“Very disappointed. Website advertised 2-3 day delivery. However upon placing the order and making payment, I was advised it would take 8 days.
I needed the camera for holiday and ended up going on holiday without a camera.”
Dear Bhavesh,
We would like to apologise for the rather disappointing experience you had with the website order.
Please note that dispatch and delivery dates are specified on each item on the website - these would be the shipping and delivery dates provided. Since the items are dispatched from various locations worldwide, delivery timeframes may differ for each item.
As for the ordered item, we can confirm that this was dispatched and delivery was completed within the specified delivery timeframe. Nevertheless, we are always working on improving these and reduce wait times.
For any other issues or concerns, please do not hesitate to contact us right away.
“I suggest you change your delivery company, I have yet to receive my purchase.
2 days running they can't find the address, I contact them and they arrange for it to be delivered this morning pre 12.00 but when I go on the tracking site, it's scheduled for this afternoon.”
Dear Richard,
Thank you for providing feedback on your recent experience with a website order.
We can confirm that the order has been dispatched from our warehouse, courier's tracking ID also shows that delivery was completed on 21-Aug - May we confirm if this has been received?
We have noted your feedback on the courier's performance with regards to handling this parcel - and we will definitely consider this when conducting the review with management and the courier company.
For any further issues or concerns, please do not hesitate to contact us right away.
“A couple of days late when my phone arrived. It came with a worldwide charger instead of one specific to UK. I then found the phone cheaper from a high street shop.”
Dear Sam,
We appreciate receiving feedback on your recent experience with your order.
We can confirm that the order's dispatch and delivery was slightly delayed due to the high volume of orders to be processed. Rest assured that such an incident has been noted and set for review with the relevant dispatch team.
With regards to the item, please note that the products on the website are sourced globally, thus a universal charger is provided for use with the device. This does not, however, undermine the device's functionality or performance.
For any further issues or concerns, please do not hesitate to contact us right away.
Dear Anne,
Thanks for providing us with feedback on your recent experience with the website.
It is rather unfortunate that you had an unsatisfactory level of service - rest assured that we will be looking into this and review with the relevant agent and team.
As for the issue with your ordered item, we have requested for an agent to assist you in having the item returned for assessment.
Many thanks once again. Please don't hesitate to contact us for any further issues.
“I bought a new Nikon d5200 camera from this company and had found Nikon are giving a £40.00 summer promotional cashback on this model of camera,
[before buying this camera]
but I have since found this does not apply If I buy products from this company,
this information was not available on this company's website
I find this very disappointing”
Dear Trevor,
We appreciate receiving feedback on your recent experience with us.
Our website do have promotional offers for various items or for orders placed at certain amounts - you may check on our website for these promotional codes, or save on bundle offers.
Please do not hesitate to contact us for any further concerns or issues that we may be able to assist you with.
“Difficult to write a review as I do not have the item I ordered 2 weeks ago. Little info available via tracking from Value basket and what is given conflicts with tracking from courier DPD. Helplines give no further info and just blame the other party. Not happy, will not order again and would not recommend if time is important”
Dear Christian,
Thank you for providing us with feedback on your recent order with us.
Whilst the item was dispatched from our warehouse on time, the unfortunate event of the shipment being held at customs has caused delay on the completion of the delivery process. Rest assured that our relevant teams are looking into the matter to avoid this from happening again.
Checking on the order and the tracking ID, it shows that the parcel is currently with the courier. They will soon be contacting you for final delivery details confirmation.
Many thanks for your patience and kind understanding. Please do not hesitate to contact us for any further concerns.
“I bought a canon powershot sx60 hs and arrived the July 23th the delivery was good but the even I was excited for the camera it wasn't what I expected, the same day I sent a email saying I wanted to return the item "under the 14 day money back guarantee " I got an automatic response from them and after that someone saying I will get information about what do I need to do but till now I don't have any answer. I read that most of the time they don't return the money and they keep your item and charge you a lot of money just for the return so I am scared because of that. Because I would like the money back to buy a canon eos 1200d from ValueBasket as well. My order is "413703-801149"”
Dear Lorena,
We appreciate receiving feedback on your recent experience on the website.
We can confirm that it has been noted on the order that a request to return the item was received, an agent has also sent responses to the email sent to us with information on having the item returned.
Please do not hesitate to contact us for any further issues.
“I received the item. I would appreciate being better informed about what is going on. Tracking will only work a day before delivery as I guess the company ships a pallet to the country and then the courier distributes it. An alternative method of payment such as paypal is essential.”
Dear Nathan,
Thank you for providing feedback on your recent experience with us. We aim to better improve our services and have definitely taken note of your feedback.
As for tracking an order before delivery, this can be done through the website's "My Accounts" page. Log-in information for this page is provided on the email confirmation sent when the order was received.
Please do not hesitate to contact us for any further assistance we may be able to provide.
“The product is what I was expected.
the delivery however is different experience. My 2nd time when I buy from valuebasket and probably the last time. Dpd is simply stupid, I ended up to pick up my item from their depot after 3 days of failing to update my delivery location to a nearby shop and 3 times calling customer service. I simply wanted to cancell the order and buy it again from amazon with a next day delivery for an extra 20-30£
Happy with the product but that's no credit for valuebasket. It's what i was expecting : quality nikon lense”
Dear Costel,
We would like to express our sincere apologies for the inconvenience experienced with the order.
Rest assured that we have taken note of your feedback and will be consulting with the dispatch and delivery team, as well as the courier, on this particular delivery arrangement. We appreciate your providing us with this feedback so as to call attention on the courier's performance.
Many thanks for your patience and kind understanding.
“I found it very difficult to understand what the person was saying and I didn't actually get the answers I wanted. I ordered an iPad on 21st june and was told delivery would be 5-8 working days. It has been 9 days already and apparently it is still not with the courier. I am anxious to receive it ASAP as I bought it to take on a writing holiday leaving July 10th. I still have no definite idea when it will arrive. Not a happy customer at all.”
Dear Tara,
Further to our response on the other comment/feedback, we would like to confirm that the parcel has been delivered on 3-July.
Many thanks for your patience and sharing feedback on your experience with your recent order. Rest assured that these issues causing the delays on order deliveries are being addressed and further reduce shipping wait times.
Please do not hesitate to contact us for any further concerns
“Ordering was very easy, but was not informed that delivery would be from outside of the Uk. I felt that delivery time was shocking and the tracking system did not move for 3 days.
Excellent price on the item but would be reluctant to use again.”
Dear Gerald,
We would like to express our sincere apologies for the inconvenience.
Checking on the order, it shows to have been dispatched for delivery on 25-Jul, on the way to the courier's delivery depot. There seems to be some delay on the shipment reaching this, as deliveries are usually completed within just a few days after dispatch. Rest assured that we will be checking with the relevant dispatch and shipping team on this matter. As for the order, we can confirm that it has been delivered on 3-July.
Please note, also, that products on the website are sourced globally and are shipped to your location. Because of this, delivery times for items would vary. Rest assured, however, that these items are still compatible for use in your location. These details are also provided on the website's conditions page.
Many thanks for your patience. For any further issues, please do not hesitate to contact us right away.
“I found it very difficult to understand what the person was saying and I didn't actually get the answers I wanted. I ordered an iPad on 21st june and was told delivery would be 5-8 working days. It has been 9 days already and apparently it is still not with the courier. I am anxious to receive it ASAP as I bought it to take on a writing holiday leaving July 10th. I still have no definite idea when it will arrive. Not a happy customer at all.”
Dear Tara,
We would like to apologise for the inconvenience experienced with the order. Rest assured that we have noted this case and will be following-up with the relevant teams.
The order was shipped out from our warehouse on 25-June, on the way to the courier's delivery depot. This would normally take just a few days to complete, however, it seems that the shipment has taken longer than usual. As of this writing, we were advised that the parcel has arrived at the location of the courier's depot. Courier should be updating their records within the next day. Once they have done this and are ready to set out the parcel for final delivery, they will be contacting you to confirm address details.
Many thanks for your patience with us. Please don't hesitate to contact us for any further concerns on the order.
