“Been a customer here for quite a few years now, everything is great, until you get a problem...
Paid a stupid amount for international express shipping (about 80 dollars australian) for it to arrive late and around the same time as standard. I was in contact with them when it went "missing". But as soon as I request a refund it's like the business doesn't exist and they all hide.
All emails have been ignored since I asked for a refund (good for business).
So anyway thats it for me. Do yourself a favour and spend your money elsewhere or cross your fingers nothing goes wrong.
Cheers”
“I received a broken SMOK V9 from them. Sent two emails to customer service - no response. Finally called and spoke with Stacy who told me they don't do returns or refunds on products - even if they send it to you broken. What a miserable business - stay far away.”
“I just attempted to purchase some vape juice with a military ID for age verification. The customer service agent stated to me that the FDA would not allow them to use a military ID for age verification and they, therefore, would not be able to sell me ejuice. I asked the agent to point me to the literature and he/she never did. I think their customer service agents need some training on how to handle military members. To tell a someone that their ID is not valid or accepted is a slap in the face to anyone who has served. Needless to say, I was not even able to purchase. I had to use a different site.”
“i had an awful experience.
the customer was very rude to me and assumed that I was trying to scam them.
I bought many times but the product is cheap for a reason, not good at all.
and their customer service is very likely the one you experience in a dictatorship.”
