Vauxhall Reviews - Read Reviews on Vauxhall.co.uk Before You Buy

Customer Service
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“Pretty much the same story as other reviews, car had constant faults, in and out of the garage paying a fortune for a car that I didn't have and not only that, but the customer service is the most appalling I have ever seen. Totally ignored our request to return the car. Charge to pick up the car at the end of the agreement, you want to drop it off but are made to wait nearly a month. I hope this company goes under, it deserves it.”

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Posted 6 months ago

“New Vauxhall Astra won't start 6 weeks until garage appointment and told from customer care nothing they can do . They call it customer care what a joke”

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Posted 7 months ago

“Have a Mervia after 4 attempts on tje diagnostic computer told needed a new Turbo told part needs to be ordred from Germany Vauxhall have quoted 10 days this has been 3 times so now we are heading into a month. Garage only main Vauxhall dealer in a 2 hour drive have for all of this time not got a replacement car so if you buy a vauxhall and it needs a part be prepared to be with out a car for months and Vauxhall tell me that they can not track there parts which they order from Germany to England I don't think they have heard of a computer sych bad service”

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Posted 8 months ago

“Took van to SLM Vauxhall tunbridge wells .After several visits they claimed a van that was just over four years old and had done 30 000 needed a new catalytic converter at a cost of over £1400.00 This was their diagnoses for an engine management light being on. We went ahead and let them change the CAT believing that this was the issue and they are the professionals .How wrong was we !!!! Picked up van after Cat was changed drove 2 miles and light came back on .Took van straight back and after they looked at it they said DPF was blocked due to CAT breaking down. Common sense should of said ok CATS breaking down we will change that and then remove the debre in the DPF but no not at SLM !!!! So over £1400 spent and nothing fixed and SLM are now saying I need a new DPF that will cost another £1400 plus !!! . Van had a new DPF and add blue sensor earlier this year I would not recommend SLM and certainly would take another vehicle their . Complaint is being escalated externally”

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Posted 9 months ago

“Your customer service department is the is the worst i have ever contacted, Dont care no interest in helped customers totally unbelievable,0wner of a vauxhall crossland not for much longer”

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Posted 9 months ago

“I bought a 2021 corsa in may 2022. Found a boot water leak the car has been in Lookers chester for 20 weeks they cannot get parts to fix it. DO NOT BUY A VAUXHALL”

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Posted 11 months ago

“Salesmen Nathan and Dan in Filton, Bristol great but ....... didn't know it was a mobility car until I picked it up. Didn't think it would be a problem but......smell of urine the next day. Now had it 4 x weeks (06.04.34), presume valeted for when I picked it up, they've fogged it, valeted it again and done a deep clean using outside contractors. Still smells, guys also said there was vomit on the back seat. What? After 2 x valets ? Manager said I can take it back for another clean and they will pay again. Really ? Clean it for the 4th time ? And they still say it's fit for purpose ? I'm so very very upset and fed up. Like hitting a head against a block wall. Customer Services created a complaint number but not answered any of my emails. I've had an upsetting few years and this was meant to make me feel better.”

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Posted 1 year ago

“My Vauxhall Turbo is 6years old with 30,000 miles on the clock and apparently after a diagnostic check it needs a new engine for £7000!!!! Unbelievable!!! I took the car to a proper mechanic and it turned out to be a piston problem, expensive but not as much as a new engine! Vauxhall do not care and have not responded to my complaint..My advice is to never buy a Vauxhall...I am selling mine!”

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Posted 1 year ago

“Vauxhall Grandland / Peugeot 3008 not Disabled Friendly and potential Death Trap. May I tear a strip off Vauxhall Motors and their Parent Company. Despite an Adult Lifetime of only driving Vauxhalls, the Vaux Grandland and Peugeot 3008 are not Aimed at the Larger Disabled Person. The Vaux has a Large Steering Wheel that cuts into the top of your legs, the Peugeot has a smaller steering wheel. However, the Fake Transmation Tunnel with the gear stick create Front Bucket Seats. This means if you're not a slim Chinese person or starved Ethiopian you won't fit in this car. The clincher is the poorly positioned door pull rail with Electric window switches; this should have been along the top of the door? As currently it squashes your Leggs and Hip into the Centre Transmation Tunnel ? That's why I am so pleased Vauxhalls have seen the gap in the market between a Grandland and Vauxhall Vivaro van, by producing a "Vauxhall Zafira" that is no longer in Production. I predict disabled Vauxhall Motability Cars will now be based on the Vauxhall Combo and Vivaro Van. I would also like to raise concern that the Grandland / 3008 Cockpit design means you cannot get out of it in an Emergency if the door won't freely open, the high windowsill, small window and Fake Transmation Tunnel are the problem. unlike older cars where you could climb out over the passenger side or out the side window in an emergency, you're now "TRAPPED IN" and have to wait for the Fire Service to cut the Roof or Drivers Door Off to Escape. If your Upside Down in a Ditch, You're not getting out ? Clearly these vehicles are not designed for the UK and American Body Mass Index. But at least the Driver's Seatbelt is long enough, unlike the Toyota Yaris that doesn't fit around my waist, as the police officer discovered and waved me on my jolly way. PLEASE NOTE. between 1976 and 2020 we ran our own Vauxhall Main Dealership.”

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Posted 2 years ago

“He'll my name is Adam d i wish to say my corsa e full electric i have had for 2y is absolute joke to England my petrol 1 litre was more invoromently better..as i was at Colchester b&q when cold weather about .i hat to wait as they hat to reboot the generators which are desil run ...now 32 gallons of desil for 200mile trip is not better then 200m in 1 litre car ...you can ask under freedom of information and ev company will have to show you .thanks for your time i tried doing good only for rich company and goverment to lie to us all”

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Posted 2 years ago

“I’d like to begin this by telling you three key pieces of information that are absolutely crucial to your understanding of the review that follows. Firstly, my partner bought a Vauxhall Vivaro Dynamic van on the 14th of September 2020 from Vauxhall 06 Ormskirk. He paid the full amount of £20,000 outright. This van, as it stands today, is only two and half years old. Secondly, he bought this van for his job. He works as a delivery driver and as a wedding singer (he owns his own business). Both require him to be able to carry gear and products to customers and his own clients. I want to make this clear because if the van is not on the road, he is not making money. As a result it has a direct effect on our ability to pay our bills (Hello, cost of living crisis). Thirdly, that this van has been taken into the garage 6 times in those 2 and a half years for the same set of problems with the engine. Amounting to thousands of pounds in lost earnings. That is on top of the additional 5 times the vehicle has been into a garage to have normal wear and tear fixed. We suspect this issue stems from a bolt that sheared off the fan belt and ricocheted through the engine in the first seven months of purchase because ever since then we’ve had issues with the fuel injector, AdBlue sensors, the sump (it required a full oil change for this too), the catalytic converter and now the sump again. A number of those resulted in the van sitting in garages for two month stints whilst we waited for parts to become available. Before you ask we have complained to Vauxhall directly, they basically told us that it wasn’t their problem in what has become a series of attempts by Vauxhall and dealerships to pass the buck. In no way has Vauxhall taken any responsibility for the condition of the van he was sold, the condition of the parts that were supplied by them and the series of problems that have cost us thousands of pounds in lost earnings and incorrectly charged fees. There is absolutely no reason that a two and a half year old van should have been in the garage 6 times because its engine keeps breaking down. Regardless of who fixed them, the parts used to fix the van were manufactured by Vauxhall and installed by Vauxhall approved garages. All we know is that you shouldn’t waste your money by buying a Vauxhall Vivaro Dynamic van, unless you particularly like throwing your money away. In two and half short years the van has become a total money pit and we’ve placed complaints with everyone we can think of (with the evidence to back it up) to no avail. If I was them and it was my company I would quite frankly be embarrassed by the lack of care or pride they have in the products they sell. To refuse to acknowledge any fault in the whole catalogue of issues this van has incurred speaks to who they are as a company and a brand. Don’t buy from them. Go somewhere else. We’ve heard great things about Peugeot and Toyota vans.”

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Posted 2 years ago

“customer care is apalling never call you back,ive even been cut off halfway through conversation .I will never buy a vauxhall again it has really put me off .My case was never properly solved and i will be taking it further .Abso;utely appaling”

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Posted 2 years ago

“bought a new Vauxhall Corsa 3 weeks ago from Thurlow Nunn Luton. Before this i had never heard of V O C s until i started feeling very sick and dizzy driving it .i researched why is my new car making me feel sick and it came up that the materials and glues they use cause what they call offgassing which can have very serious health effects.It got that everytime i drove the car these toxins were building up and poisoning me. Vauxhall Customer care were useless even told me to put an onion in it to take the smell away. It's not the smell it's the fumes. they have now told me to wash the car out windows plastic everything every day after warming it up and then airing it for hours.Why should i be doing this on a brand new car. Honda and Ford take this very seriously and have taken steps to use fabrics to eliminate this problem. Thurlow Nunn are worse than useless .they are all smiles when you go to buy a car but blank you when you have a complaint. So now i have a 3 week old car done 200 miles and i cannot drive it so what do i do? Probably end up trading it in for a second hand Ford or Honda losing about £4000 or take out more finance for a new one. i have sent my story to The Mail for them to highlight this also Trading Standards are involved. If you are looking to buy a new car then Please steer clear of Vauxhall and Thurlow Nunn Luton because once they have your money you are on your own to fight for your rights. Of course there is always The Motoring Ombudsman which is my next step”

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Posted 2 years ago

“Disgusting carry on. Waited 8 months for my car due to Ukraine war. Been in the deelership 15 days ready for me. Vauxhall(not dealership) won't let it be taxed but not giving proper info. I will never buy a vauxhall again..”

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Posted 2 years ago

“DESPICABLE VAUXHALL My latest email reply to CS and ongoing ( summer 2020) Vauxhall recall - duty of care to its customer and reluctance to fix Faulty ABS. To be honest I'm not really interested in Chelmsford County Motor Works lack of respect towards its customers and complete incompetence. Nor does your pathetic internal squabbles resolve Vauxhall's legal duty to resolve this ongoing fiasco The problem is a simple one Vauxhall issued a recall which is also stated on the UK Governments web site. Vauxhall has already undertaken and accepted to fix the recall by taking the car in twice to your Vauxhall workshop then return my car without fixing the ABS. I struggle to believe that in the entire Vauxhall/Opel empire that suppling an ABS Brake part and complete a company-wide recall has taken over 8 months and no end in sight. yet the parts are readily available from many motor factors and eBay. I have even spoken to a colleague of mine who works for a large car repairer and he told me he changed a Vauxhall ABS 2 weeks ago, I've heard lots of lies since last June so let's stop the lies and fob offs just tell the truth. I am disabled and need the use of my car. I feel I have given Vauxhall enough time to resolve the recall issue and due to Vauxhall ongoing reluctance to resolve this simple matter, I will now bring the failures and incompetence to the web, the press, and the ombudsman. I'm sure the Vauxhall company won't care about a disabled person being given the fob off but it will make me feel better. And using one of your own staff, (name known) to call me on the phone asking me to trust her and promise to resolve the fiasco, I find it despicable how Vauxhall even "use" their own staff to do Vauxhalls dirty work. Shame on you!! We have LIes upon lies, dealership manager who can't even be bothered to leave his office and asked me to use their photocopier for them, engineers sitting on the floor of workshop eating, instead of fixing the car, damage to drivers door, the braking of GDPR regulations, Dealership fraud, a disabled person stranded without the use of his car for over NINE MONTHS and getting staff to call me with further lies. twice using the same excuss of - the part has arrived but its broken. One big circle of LIES!!!AND all because of a reluctance to change an ABS unit Still at least they haven't used Covid card yet.”

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Posted 4 years ago

“Customer service????.... What service??? These morons are chasing prospective customers away......!!! Rang all over the UK attempting to see a vivaro life elite large MPV.... Before forking out 45 grand... Just interested in taking personal details, then fob you off..?!?!!! Pure waste of time.. No wonder businesses are going to the wall..!”

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Posted 4 years ago

“How long should I expect a clutch to last in a Corsa that's just out of warranty. 21000 miles and for the clutch to fail is ridiculous.😠 Just got off the phone from Arnold Clarke-Stretford, a very rude service adviser has just informed me the car has not been diagnosed today as promised...they have had it since\Monday morning..😠 now Friday. So it turns out found the slave cylinder has burst and has contaminated the clutch. It will need a new slave cylinder and clutch then building back up . cost is £1300 for a 21000 mile 3yr old car....that's mechanical failure😠 not wear. Vauxhall refused to help with the cost of this repair...point blank..”

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Posted 5 years ago

“sold a load of hight, had continuous on going problems with the car falsely sold by lies by salesmen with suggestions that for what ever reason your unhappy with the vehicle you can return it within 30 days for a full refund or exchange, just more lies to get the customer to sign on the dotted line, Clutch recall, car as never been the same since, the recall the clutch feels like pressing and depressing when the vehicle is running like a vibrating rusty hinge, Promised a full clutch over hall replacement that never happened, Had the vehicle for almost two years with it being in and out more times than I have had use of the vehicle Entertainment system jumping in and out of day mode when in night mode, the sat navigation was well out of date with NO Updates available and now they want to charge me for updates, JUST RELEASED 2019 The after sales service have Not been much help, Customers Service have been even worse All I can say is don't buy a Vauxhall:”

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Posted 5 years ago

“I have found there to be a total lack of urgency from Vauxhall in carrying out repairs to my Vauxhall Astra following a recall of my vehicle due to incorrect quality braking system being fitted during manufacturing. The dealership took 4 months to get in the relevant new parts and took 4 days to carry out the repair. I had to argue with them to get a free replacement vehicle whilst my car was with them and would never buy another Vauxhall vehicle as a result”

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Posted 5 years ago

“Left with a bill for £1,600 after being told the clutch was burnt out through ‘wear and tear’ after 23,000 miles and only having it just over 1 year, therefore the warranty doesn’t cover this!!! Never buying Vauxhall again.”

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Posted 6 years ago