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Vauxhall Reviews

2.0 Rating 37 Reviews

24 %

of reviewers recommend Vauxhall

Company Reviews

2.0

Based on 37 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Vauxhall Turbo is 6years old with 30,000 miles on the clock and apparently after a diagnostic check it needs a new engine for £7000!!!! Unbelievable!!! I took the car to a proper mechanic and it turned out to be a piston problem, expensive but not as much as a new engine! Vauxhall do not care and have not responded to my complaint..My advice is to never buy a Vauxhall...I am selling mine!”

Posted 10 months ago

“Vauxhall Grandland / Peugeot 3008 not Disabled Friendly and potential Death Trap. May I tear a strip off Vauxhall Motors and their Parent Company. Despite an Adult Lifetime of only driving Vauxhalls, the Vaux Grandland and Peugeot 3008 are not Aimed at the Larger Disabled Person. The Vaux has a Large Steering Wheel that cuts into the top of your legs, the Peugeot has a smaller steering wheel. However, the Fake Transmation Tunnel with the gear stick create Front Bucket Seats. This means if you're not a slim Chinese person or starved Ethiopian you won't fit in this car. The clincher is the poorly positioned door pull rail with Electric window switches; this should have been along the top of the door? As currently it squashes your Leggs and Hip into the Centre Transmation Tunnel ? That's why I am so pleased Vauxhalls have seen the gap in the market between a Grandland and Vauxhall Vivaro van, by producing a "Vauxhall Zafira" that is no longer in Production. I predict disabled Vauxhall Motability Cars will now be based on the Vauxhall Combo and Vivaro Van. I would also like to raise concern that the Grandland / 3008 Cockpit design means you cannot get out of it in an Emergency if the door won't freely open, the high windowsill, small window and Fake Transmation Tunnel are the problem. unlike older cars where you could climb out over the passenger side or out the side window in an emergency, you're now "TRAPPED IN" and have to wait for the Fire Service to cut the Roof or Drivers Door Off to Escape. If your Upside Down in a Ditch, You're not getting out ? Clearly these vehicles are not designed for the UK and American Body Mass Index. But at least the Driver's Seatbelt is long enough, unlike the Toyota Yaris that doesn't fit around my waist, as the police officer discovered and waved me on my jolly way. PLEASE NOTE. between 1976 and 2020 we ran our own Vauxhall Main Dealership.”

Posted 11 months ago

“He'll my name is Adam d i wish to say my corsa e full electric i have had for 2y is absolute joke to England my petrol 1 litre was more invoromently better..as i was at Colchester b&q when cold weather about .i hat to wait as they hat to reboot the generators which are desil run ...now 32 gallons of desil for 200mile trip is not better then 200m in 1 litre car ...you can ask under freedom of information and ev company will have to show you .thanks for your time i tried doing good only for rich company and goverment to lie to us all”

Posted 11 months ago

“I’d like to begin this by telling you three key pieces of information that are absolutely crucial to your understanding of the review that follows. Firstly, my partner bought a Vauxhall Vivaro Dynamic van on the 14th of September 2020 from Vauxhall 06 Ormskirk. He paid the full amount of £20,000 outright. This van, as it stands today, is only two and half years old. Secondly, he bought this van for his job. He works as a delivery driver and as a wedding singer (he owns his own business). Both require him to be able to carry gear and products to customers and his own clients. I want to make this clear because if the van is not on the road, he is not making money. As a result it has a direct effect on our ability to pay our bills (Hello, cost of living crisis). Thirdly, that this van has been taken into the garage 6 times in those 2 and a half years for the same set of problems with the engine. Amounting to thousands of pounds in lost earnings. That is on top of the additional 5 times the vehicle has been into a garage to have normal wear and tear fixed. We suspect this issue stems from a bolt that sheared off the fan belt and ricocheted through the engine in the first seven months of purchase because ever since then we’ve had issues with the fuel injector, AdBlue sensors, the sump (it required a full oil change for this too), the catalytic converter and now the sump again. A number of those resulted in the van sitting in garages for two month stints whilst we waited for parts to become available. Before you ask we have complained to Vauxhall directly, they basically told us that it wasn’t their problem in what has become a series of attempts by Vauxhall and dealerships to pass the buck. In no way has Vauxhall taken any responsibility for the condition of the van he was sold, the condition of the parts that were supplied by them and the series of problems that have cost us thousands of pounds in lost earnings and incorrectly charged fees. There is absolutely no reason that a two and a half year old van should have been in the garage 6 times because its engine keeps breaking down. Regardless of who fixed them, the parts used to fix the van were manufactured by Vauxhall and installed by Vauxhall approved garages. All we know is that you shouldn’t waste your money by buying a Vauxhall Vivaro Dynamic van, unless you particularly like throwing your money away. In two and half short years the van has become a total money pit and we’ve placed complaints with everyone we can think of (with the evidence to back it up) to no avail. If I was them and it was my company I would quite frankly be embarrassed by the lack of care or pride they have in the products they sell. To refuse to acknowledge any fault in the whole catalogue of issues this van has incurred speaks to who they are as a company and a brand. Don’t buy from them. Go somewhere else. We’ve heard great things about Peugeot and Toyota vans.”

Posted 1 year ago

“customer care is apalling never call you back,ive even been cut off halfway through conversation .I will never buy a vauxhall again it has really put me off .My case was never properly solved and i will be taking it further .Abso;utely appaling”

Posted 1 year ago

“bought a new Vauxhall Corsa 3 weeks ago from Thurlow Nunn Luton. Before this i had never heard of V O C s until i started feeling very sick and dizzy driving it .i researched why is my new car making me feel sick and it came up that the materials and glues they use cause what they call offgassing which can have very serious health effects.It got that everytime i drove the car these toxins were building up and poisoning me. Vauxhall Customer care were useless even told me to put an onion in it to take the smell away. It's not the smell it's the fumes. they have now told me to wash the car out windows plastic everything every day after warming it up and then airing it for hours.Why should i be doing this on a brand new car. Honda and Ford take this very seriously and have taken steps to use fabrics to eliminate this problem. Thurlow Nunn are worse than useless .they are all smiles when you go to buy a car but blank you when you have a complaint. So now i have a 3 week old car done 200 miles and i cannot drive it so what do i do? Probably end up trading it in for a second hand Ford or Honda losing about £4000 or take out more finance for a new one. i have sent my story to The Mail for them to highlight this also Trading Standards are involved. If you are looking to buy a new car then Please steer clear of Vauxhall and Thurlow Nunn Luton because once they have your money you are on your own to fight for your rights. Of course there is always The Motoring Ombudsman which is my next step”

Posted 1 year ago

“Disgusting carry on. Waited 8 months for my car due to Ukraine war. Been in the deelership 15 days ready for me. Vauxhall(not dealership) won't let it be taxed but not giving proper info. I will never buy a vauxhall again..”

Posted 1 year ago

“DESPICABLE VAUXHALL My latest email reply to CS and ongoing ( summer 2020) Vauxhall recall - duty of care to its customer and reluctance to fix Faulty ABS. To be honest I'm not really interested in Chelmsford County Motor Works lack of respect towards its customers and complete incompetence. Nor does your pathetic internal squabbles resolve Vauxhall's legal duty to resolve this ongoing fiasco The problem is a simple one Vauxhall issued a recall which is also stated on the UK Governments web site. Vauxhall has already undertaken and accepted to fix the recall by taking the car in twice to your Vauxhall workshop then return my car without fixing the ABS. I struggle to believe that in the entire Vauxhall/Opel empire that suppling an ABS Brake part and complete a company-wide recall has taken over 8 months and no end in sight. yet the parts are readily available from many motor factors and eBay. I have even spoken to a colleague of mine who works for a large car repairer and he told me he changed a Vauxhall ABS 2 weeks ago, I've heard lots of lies since last June so let's stop the lies and fob offs just tell the truth. I am disabled and need the use of my car. I feel I have given Vauxhall enough time to resolve the recall issue and due to Vauxhall ongoing reluctance to resolve this simple matter, I will now bring the failures and incompetence to the web, the press, and the ombudsman. I'm sure the Vauxhall company won't care about a disabled person being given the fob off but it will make me feel better. And using one of your own staff, (name known) to call me on the phone asking me to trust her and promise to resolve the fiasco, I find it despicable how Vauxhall even "use" their own staff to do Vauxhalls dirty work. Shame on you!! We have LIes upon lies, dealership manager who can't even be bothered to leave his office and asked me to use their photocopier for them, engineers sitting on the floor of workshop eating, instead of fixing the car, damage to drivers door, the braking of GDPR regulations, Dealership fraud, a disabled person stranded without the use of his car for over NINE MONTHS and getting staff to call me with further lies. twice using the same excuss of - the part has arrived but its broken. One big circle of LIES!!!AND all because of a reluctance to change an ABS unit Still at least they haven't used Covid card yet.”

Posted 3 years ago

“Customer service????.... What service??? These morons are chasing prospective customers away......!!! Rang all over the UK attempting to see a vivaro life elite large MPV.... Before forking out 45 grand... Just interested in taking personal details, then fob you off..?!?!!! Pure waste of time.. No wonder businesses are going to the wall..!”

Posted 3 years ago

“How long should I expect a clutch to last in a Corsa that's just out of warranty. 21000 miles and for the clutch to fail is ridiculous.😠 Just got off the phone from Arnold Clarke-Stretford, a very rude service adviser has just informed me the car has not been diagnosed today as promised...they have had it since\Monday morning..😠 now Friday. So it turns out found the slave cylinder has burst and has contaminated the clutch. It will need a new slave cylinder and clutch then building back up . cost is £1300 for a 21000 mile 3yr old car....that's mechanical failure😠 not wear. Vauxhall refused to help with the cost of this repair...point blank..”

Posted 4 years ago

“sold a load of hight, had continuous on going problems with the car falsely sold by lies by salesmen with suggestions that for what ever reason your unhappy with the vehicle you can return it within 30 days for a full refund or exchange, just more lies to get the customer to sign on the dotted line, Clutch recall, car as never been the same since, the recall the clutch feels like pressing and depressing when the vehicle is running like a vibrating rusty hinge, Promised a full clutch over hall replacement that never happened, Had the vehicle for almost two years with it being in and out more times than I have had use of the vehicle Entertainment system jumping in and out of day mode when in night mode, the sat navigation was well out of date with NO Updates available and now they want to charge me for updates, JUST RELEASED 2019 The after sales service have Not been much help, Customers Service have been even worse All I can say is don't buy a Vauxhall:”

Posted 4 years ago

“I have found there to be a total lack of urgency from Vauxhall in carrying out repairs to my Vauxhall Astra following a recall of my vehicle due to incorrect quality braking system being fitted during manufacturing. The dealership took 4 months to get in the relevant new parts and took 4 days to carry out the repair. I had to argue with them to get a free replacement vehicle whilst my car was with them and would never buy another Vauxhall vehicle as a result”

Posted 4 years ago

“Left with a bill for £1,600 after being told the clutch was burnt out through ‘wear and tear’ after 23,000 miles and only having it just over 1 year, therefore the warranty doesn’t cover this!!! Never buying Vauxhall again.”

Posted 5 years ago

“Unhappy with vauxhall. We have peeling blistering paint on our mokka 4x4 wing mirrors. The paint had not adhered to the plastic properly. Paid extra for paint protection. They said its not covered as its plastic and not bodywork. Had this problem for over a year now. When we asked them to help they point blank said its not covered. No constructive response from vauxhall as to how to rectify situation.”

Posted 5 years ago

“Vauxhall Astra wont start AA Breakdown gets car started & follows us to vauxhall main dealer & tells the service guy whats wrong with the astra he does not want to know what aa are telling him he is far to important to listen to the AA Breakdown service. Astra was there for 2 days cant find fault. five weeks later same thing again. Took to another dealer this time with same outcome. Vauxhall Astra is 15 months old with 10,000 miles. Have spoken to local garage they said have had other vauxhalls do this so they have fixed it. so much for buying from main Vauxhall dealer with a WARRANTY”

Posted 5 years ago

“Need a letter of Euro6 for Astra 2014(64). Been told letter went out last Monday than Wednesday than now Thursday. Never received it. Lady talking in threatening mood that if I need a letter and wants her to send out again. Customer care department is absolutely useless and their own words don't mage with each others. Big mistake to buy vauxhall. Lost £1100 till today as I'm a self employed.”

Posted 5 years ago

“Bought a vivaro in December 2017..under WARANTEE... .turbo collapsed here in mid July 2016. Melted cylinder head and manifold...damaged dpf I'm self employed loss of earnings £1875.00...to date... Vauxhall will not compensate for loss of earnings.... Unprofessional company.... DO NOT BUY A VAUXHALL.... BE WARNED”

Posted 5 years ago

“Bought a second hand corsa 10 plate in July 17. Went wrong in August 17. Vauxhall has it in the garage for a month. Got it back went wrong again in February 18 same problem. Was told needs a part made to fix it. Ordered and paid for part in March 18. July 18 part still not arrived. Ended up trading car in for another. Was only give £100 good will voucher to spend in Vauxhall. One unhappy customer would not recommend”

Posted 5 years ago

“Vauxhall have a very bad attitude towards customers who have a genuine grievance. I can't believe a large company like themselves behaves as such in the 21st century!. They don't listen to your complaint and are eager to side with one of their dealerships taking their 'cock and bull' version of events as gospel!. I'm disgusted by their couldn't care less attitude!. If you want good after sales service don't buy a Vauxhall!”

Posted 5 years ago

“Totally cunning company. Would not recommend to my worst enemy to buy any kind of vehicle from this company. They dnt even have respect for their badge name, they will keep trolling you around dealership issues. so what does that mean vauxhall take you money and bye bye. No one is help full whether be it vaushall them selves or thir dealerships. More over the so called extended warranty doesnt hv any help line or bother to answer your emails. Keep charging customers for their mess ups. They dnt even deserve one star. I will surely be cancelling all my payment plans until i get heard”

Posted 5 years ago

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Vauxhall is rated 2.0 based on 37 reviews