VaxUK Reviews

“ I spent over an hour on the online chat with a stupid robot who didn't understand that I wanted to return it for a refund. ”

“ No one willing to help, VAX unwilling to refund until I’VE returned all items that haven’t even been dispatched or delivered. ”

“ Have contacted them for a refund because with a design problem it's not something that can be repaired unless the machine were stripped right down and rebuilt with different design parts. ”

“ I don't want it repaired! It's either we take a chance with a new machine or refund and buy another brand. ”

“ l complained again they won't refund your money Vax are an hateful company. ”

“ Appalling customer service, they don't respond. I do wonder though if it systematic of many companies in the UK. I'll never use them again. I would give them zero stars if I could. Times between them, ebay and Evri are not consistent. I've now requested a refund. I don't hold out much hope though. ”

“ I bought my Vax carpet cleaner on the 23rd of August it's rubbish it doesn't suck up water properly .. it's made my carpets smell awful ..like an horrid fishy smell I've used it once l tried again today it smelt of burning it's really loud and makes a grating noise lve been told l can't have a refund because it's more then 21 days old that's nonsense you can get a refund for faulty goods they are useless at Vax don't buy from them buy a rug doctor their much better cleaners ”

“ No refund 3 weeks after sending the 2nd faulty item back! Shocking customer service will not be using ahain ”

“ I've decided to pay the postage myself for the wrong item and have asked them to refund my postage, but I'm not holding my breath. ”

“ Avoid!! Customer service is terrible Still waiting for refund Would never buy a vax again ”