“Extremely disappointing experience with VAX. I purchased a carpet cleaner at the beginning of May, only to receive a faulty machine that needed replacing. While the replacement worked, after cleaning and refitting the brushes I discovered an internal cable exposed and trapped within the plastic casing. It is only a matter of time before vibration and normal use damage the cable and cause further problems.
VAX's solution was to send the machine for repair, despite it being virtually brand new. This means more time wasted packaging the cleaner, arranging collection, and waiting for the issue to be resolved.
After receiving one faulty machine and finding a manufacturing defect on the replacement within less than a month, I have completely lost confidence in VAX products and their quality control. The entire experience has been frustrating, inconvenient, and very disappointing.”
“VAX Lift out reach pet corded -Registering for the five year guarantee online -good luck with that - the only thing I could find -there's no guidance) was a minute text 21 digit number on a label the appliance underneath, decide whether to enter the model number that's on the box or the different model number on the appliance's label -it's OK they both get rejected along with the correctly entered 21 digits. So no 5 year guarantee then...”
“No where near enough solution to clean a very small lounge.
I feel this should have been made clear when I bought the carpet washer.
So I cannot now finish cleaning unti I buy more solution.
Expected more really these mavhines are not cheap.
So why so little solution provided.”
“I have a Vax Powerwash Max carpet washer and whilst the concept is good, the execution is woeful.
Bear in mind this isn't used every day or even every week so when it fails after about an hour of use, it's a concern. Faults as follows:
1- Failure of belt tensioner which melted the drive belt. Replaced under warranty
2- Failure of power footswitch. Replaced under warranty
3- Power switch again
4- Failure of gearbox driving spinbrush bar- Replaced under warranty
5- Repeat of 4 Now out of warranty
6- Repeat of 4
7- Give up.
Total time of use, less than three hours.
Getting into the machine for self repair is extremely time consuming. I now buy used spinbrush gears online because they usually lasy about half an hour and it takes around three hours to access them which also applies to any drive belts.
The spinbrush gears fails because they have to translate horizontal motion from the main motor via a metal worm gear into vertical motion to drive the spinbrushes and this is done through cheap plastic gears which shear at the slightest resistance such as a pile carpet.
Honestly, after a having Vax vaccuum, steam cleaner, pressure washer, carpet washer and even a window vac, I'd never buy another Vax product. I had issues with the pressure washer to down to quality control and penny pinching in it's specification, issues with the vacuum cleaner with the hose splitting and the motor failing, the window vac rarely worked effectively.
I wonder if the bean counters took control and as in so many other famous brands, saves cents and cost millions of Euros.
Look elsewhere for your equipment.”
“Vax is a joke, when come to design, and customer service. I bought vaccum not even two months ago, and is not working. I spoke to Argos, No help, they sent me to speak to Vax, No help. I spent £80. And No money, No vacuum.
I wish you all the worst !”
“Home Pro cordless, I have been very happy with the Vax machines I have had in the past but the Home Pro is more than adisappointment, it is massively heavy, doesn’t suck properly, only works at all on flat surfaces, when trying to empty it spews the dust back onto the floor to be regathered with a dustpan and brush. I bought 3 batteries and with them all fully charged it is only enough to hoover a small hallway and one room, too heavy to to carry up steps for picture rails etc, even the staircase is near impossible, very inefficient on the car too, even strong males who have tried it say it’s just too heavy to manage , after struggling round with it the job’s still only half done, as dust just not picked up,customer support not helpful, personally I shall go back to Dyson or try one of the newer brands”
“Would be zero if possible.
Useless after sales. Returned faulty- brush motor stalling. Sent me a new vax blade 32. Same ussue so returned it with a pice of the carpet it was used on. They returned it stating it worked for 20 seconds! And another new vax. So now had two. Neither any good.
I ended up buying a Chinese one fro amazon, which isbthe best battery upright ever. It gets hammered daily and does the whole fully carpeted 3 bed detached. It only cost a little over a hundred quid.
It is super easy to empty and likewise remove the anti-hair-tangle brush bar.
I also have a Vax duo carpet cleaner. The hose attachment no longer has suction after three uses. I keep clean after each use. I will never buy a Vax product again, and advise sterring clear of their products.”
“I bought a Vax Pace a couple of months ago based on reviews and the fact that I’ve had two Dyson animal in four years.
The Vax is extremely efficient certainly equal to the Dyson. At a fraction of the price.
I found that to be efficient the Dyson had to run on maximum also I find the filter system in the Vac easier to use.
So, buy Vax.”
“Vax vacuums are classified as very good on trust pilot and after my damaging vacuums review they banned me, 77 years old pensioner.
The vax vacuum is absolutely diabolical, so ok it goes under furniture BUT cannot stand-up, brush is difficult to clean, when you empty the dirt you might receive a shower of budgies feathers, seeds, dog hair and dust.
It does not like linoleum floor neither makes a terrible noise when vacuuming on linoleum.
In my tiled floor birds room it mashes cockatiel seeds resulting in me having to redo the vacuuming with big Henry.”
“After service is NIL complained about Batteries failing after 1 year and 5 months Direct to vax got a reply next day how well did we do when they have done nothing total disgrace will never buy off them it was purchased direct with them £249 poor poor after service”
“It’s the first upright I’ve ever had . I honestly don’t like it . I’m 5ft 9, and I find it pretty backbreaking . It claims to have a long reach ??. I beg to differ. The flat nozzle attachment barely goes under the sofa /fridge / washing machine , anywhere . I’m constantly putting my foot on the flat but to push it down because it goes up everyone I turn . I had to get my neighbour to empty . Soo disappointed , and I bought this on recommendation of a friend 😫😫. Biggest mistake I’ve ever made re vacuum cleaners . They”
“I purchased a VAX HomePro Cordless Hoover in April of this year and I can honestly day it's absolute rubbish! The suction was good for about a month and then despite cleaning regularly it's just not as good. In the last month it makes a loud whistling noise when it's in high power mode and just last week it just shuts itself off constantly even when the battery is fully charged. I'm beyond irritated and annoyed! I want a full refund and I want to get something else. I had a cordless hoover in london for 4 years for a fraction of the cost which was way better. Don't waste your money!”
“Brought a vax compact power carpet cleaner, have used it about ten times ,went to use it yesterday half way through using it horrendous noise and burning smell ,had this vax only 18 months, so past the warranty , have looked at other reviews as looks like it's a known fault with this make ,I wish I'd seen these before I brought the thing ,won't by a vax again or recommended them ,it will be going to the tip complete waste of money, will go and get a rug doctor instead.”
“i bought a Vax spotwash for £129 and it had a 2 year guarantee it lasted 2years 2months so I contacted customer service it was out of warranty and no they do not do repairs and not willing to help. However they will sell me a new one at a £10 discount, the model has a problem with the water pump.
I bought this after having had a Bissell green machine for over 10 years and it gave good service I need a new one which shall I buy?”
“I contacted the live chat as my Vax carpet washer brushes had stopped spinning,they said based on the information i had provided they will need to arrange for a collection to perform an inspection/repair.If on inspection the issue is found to be lack of maintenance i will be contacted to arrrange a £40 charge prior to a repair being completed.I asked why is it £40 when its under guarantee, she soon changed her mind & said i can confirm this would not apply to me as there seems to be a gearing fault with one of the brushes not turning.Talking to 2 of my friends that have the same washer they had the same problem.I have received my washer back & have NO comunication from you to say it had been fixed & DPD contacted me to say it was being returned.
The worse customer service or lack of i have ever had.
Will NOT buy from you again.”
“Hi I spoke to Peter about my cordless Vax hoover ,he was very helpful and understanding he was really patient with me because I can be very hard work,please pass my thanks and appreciating on to Him for all his help”
“What customer service team? No contact number, no email address, nothing. I've just tried to spend £200 with these people, but because I was buying a present for someone and wanted it sent to them, the software said 'NO', because my home address on my debit card is different from the delivery address. That's a big market Vax are losing. So be warned : Don't send any Christmas or birthday presents here. Go to Curry's”
