VaxUK Reviews

Name: VaxUK
Rating: 1.73

1.7 Rating 221 Reviews

16 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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Posted 20 hours ago

“Nathan customer service guy was very helpful. The survey at the end though couldn’t do it”

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Posted 1 month ago

“Investing is very simple, but getting your money back is not so much, to the point where one begins to doubt the seriousness of the site. The personal advisor becomes unavailable, and the phone is 'no longer operative'. Communication by email is also not fast, unexpected extra procedures appear that I had not been previously informed about and which require additional outlay and fees,yet Still unresolved until TONELIMITED. comes in and got my refund for me hastily but my experience to date is very discouraging."”

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Posted 1 month ago

“Brilliant customer service team went over and above to sort my issue .There phone manner is to be admired wish all company’s would train this well”

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Posted 1 month ago

“I had an issue with a battery pack for my vax hoover. Answered an online form and had a call back within an hour and sent out a replacement one within a few days. Brilliant service.”

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Posted 1 month ago

“My first Vax lasted for years and recently the rollers stopped and smoke was issuing from the motor. As it was so old we purchased a replacement, however upon 3rd use today the new one suffered the same within 30 days of purchase. Contacted Vax directly but their team asked me to try and switch it on again to see if it still smoked, and this blew out the main fuse! We now need to contact the retailer for a refund as we will not purchase another Vax.”

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Posted 2 months ago

“Damn thing is too heavy to use - rubbish.”

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Posted 2 months ago

“So I've bought 2 VAX Dual Power Pet Advance ECR2V1P Upright Carpet Cleaner and had one replaced in the last 3 years! absolute rubbish machines! They have only been used lightly a couple of times per year. The 1st one I bought started to smoke from the motor on the fourth occasion of using. I contacted Vax who offered me a discount on a new machine because the product was 13months old! Stupidly I purchased a second which again after two or three uses the motor started to smoke and the unit stopped working, thankfully this was within the warranty period. They took the old unit away and decided it needed replacing. They sent a new one and on the second occasion of using the new one again the motor starts smoking. I contacted Vax only to be told the new unit doesn't have a warranty as it was a replacement and carries the original items warranty?????!!!! WTF absolute joke of a company avoid at all costs!”

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Posted 3 months ago

“I had occasion to contact VAX customer services regarding a split hose on Vax Spotwash which was purchased in Feb. 2024. I was dealt with by Paul who demonstrated what excellent customer service is all about. He was polite and listened to my problem. He clearly understood and without any fuss explained what could and would be done to remedy the fault. He left me with a reference number 07741184 and ensured I was satisfied. Very well done, a credit to VAX.”

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Posted 3 months ago

“I discovered that if you do not trade with them after making a deposit, there is a fee for withdrawals! Despite my request and multiple back-and-forth emails, my real concern was not resolved by customer care. If C*_*O*_*N*_*C*_*E*_*P*_*T*_*S*_*T*_*R D.C*_*O_**M had not intervened, I would have lost every asset I had, including the account. I would be in serious debt if it weren't for my rescue and the complete return on my investment.”

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Posted 3 months ago

“Never bought a Vax after seeing so many at our local tip just warning you and after reading these reviews I am sure I was right.”

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Posted 3 months ago

“I called Vax customer support after my well used but normally reliable, carpet cleaner developed a leak. I called the Vax support line and got straight through to a human being - the excellent Maureen. I was pleased to learn the machine had a six year warranty and the agent arranged for it to be picked up from my home and taken to be repaired. Within a week it was returned to me in full working order. I’m extremely impressed with the service I received and the length of the warranty. Vax must have a great deal of faith in the quality of their products to provide this support. I am extremely happy with the service from this company, thank you very much.”

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Posted 3 months ago

“We bought the dual power pet advance carpet cleaner and with a maximum of 6 uses roughly every 3-4 months the machines belt has snapped and the belt tensioner has melted. We have been told this part cannot be replaced and the whole unit must be replaced instead. The burning smell is so strong and quite frankly a hazard and the machine only has a 1 year warranty. This is our second Vax product which has piled in early. Avoid and spend more money on a better unit.”

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Posted 3 months ago

“Used carpet washer twice before brush head motor burnt out & VAX will do nothing as just outside warranty. Had previous make of cleaner which was used frequently & lasted 20 years. Don't waste your money on VAX”

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Posted 3 months ago

“I found out that there is a cost associated with withdrawals if you do not trade with them after depositing money! In spite of my request and several back-and-forth emails, customer support did not resolve my issue, even though it was legitimate. My entire financial holding, including the account, would have been lost if (L-O(U) D-O U-I(N)/C-O-M) had not stepped in. If not for my rescue and the full return of my investment, I would be deeply in debt.”

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Posted 4 months ago

“Dreadful experience. Not taking up water after 2 months careful ownership. Stopped working last weekend. The repair is send back for 2 weeks then they return. Can be anytime 9 to 5:30 but they didnt turn up so after taking day of work and lost money they just said sorry cant do anything, do you want to take another day of work. But what if they dont turn up. We cant control DPD”

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Posted 5 months ago

“Vax Blade 2 Max. The rotating brush head soon gets snarled up especially with hair meaning the cheap plastic bearings soon get tangled too. This means the bearing melts and fuses together. You have to watch it like a hawk. The brush component is supposed to come out for cleaning but won’t budge even after cleaning the head without removing the brush. A tricky job. This is not a solid bit of kit. Do not use as your main vac. It might be good for a light vac upstairs, nothing more.”

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Posted 5 months ago

“I purchased a hoover less then a year ago. Out of no where it stops working so i sent it away to be fixed. after they received my hoover they sent it back because there was damage to the wire which i was completely unaware of. they have said there unable to touch it because its unsafe and needs to be fixed by a electrician. ive been quoted £60 to fix the wire the hoover cost my £100 how do i know if i paid that cost they wont make up some ridiculous reason it cant be fixed what an absolute joke”

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Posted 5 months ago

“Have a vax blade 4 for just over 2 years and battery has failed only used average 2 times a week not impressed batteries are not cheap glad I kept our G tech now nearly 5 years old and still on original battery we won't be buying vax again”

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Posted 5 months ago

“Does not pick up well when you stop the bits end up on the carpet again ,also my battery as stop working not even 3years old ,and the plastic pipe has spilt. Please people do not buy this product.”

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Posted 6 months ago

VaxUK is rated 1.7 based on 221 reviews