VaxUK Reviews

Name: VaxUK
Rating: 1.73

1.7 Rating 234 Reviews

16 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After service is NIL complained about Batteries failing after 1 year and 5 months Direct to vax got a reply next day how well did we do when they have done nothing total disgrace will never buy off them it was purchased direct with them £249 poor poor after service”

Helpful Report

Posted 1 week ago

“It’s the first upright I’ve ever had . I honestly don’t like it . I’m 5ft 9, and I find it pretty backbreaking . It claims to have a long reach ??. I beg to differ. The flat nozzle attachment barely goes under the sofa /fridge / washing machine , anywhere . I’m constantly putting my foot on the flat but to push it down because it goes up everyone I turn . I had to get my neighbour to empty . Soo disappointed , and I bought this on recommendation of a friend 😫😫. Biggest mistake I’ve ever made re vacuum cleaners . They”

Helpful Report

Posted 3 weeks ago

“I purchased a VAX HomePro Cordless Hoover in April of this year and I can honestly day it's absolute rubbish! The suction was good for about a month and then despite cleaning regularly it's just not as good. In the last month it makes a loud whistling noise when it's in high power mode and just last week it just shuts itself off constantly even when the battery is fully charged. I'm beyond irritated and annoyed! I want a full refund and I want to get something else. I had a cordless hoover in london for 4 years for a fraction of the cost which was way better. Don't waste your money!”

Helpful Report

Posted 1 month ago

“Brought a vax compact power carpet cleaner, have used it about ten times ,went to use it yesterday half way through using it horrendous noise and burning smell ,had this vax only 18 months, so past the warranty , have looked at other reviews as looks like it's a known fault with this make ,I wish I'd seen these before I brought the thing ,won't by a vax again or recommended them ,it will be going to the tip complete waste of money, will go and get a rug doctor instead.”

Helpful Report

Posted 4 months ago

“i bought a Vax spotwash for £129 and it had a 2 year guarantee it lasted 2years 2months so I contacted customer service it was out of warranty and no they do not do repairs and not willing to help. However they will sell me a new one at a £10 discount, the model has a problem with the water pump. I bought this after having had a Bissell green machine for over 10 years and it gave good service I need a new one which shall I buy?”

Helpful Report

Posted 4 months ago

“I contacted the live chat as my Vax carpet washer brushes had stopped spinning,they said based on the information i had provided they will need to arrange for a collection to perform an inspection/repair.If on inspection the issue is found to be lack of maintenance i will be contacted to arrrange a £40 charge prior to a repair being completed.I asked why is it £40 when its under guarantee, she soon changed her mind & said i can confirm this would not apply to me as there seems to be a gearing fault with one of the brushes not turning.Talking to 2 of my friends that have the same washer they had the same problem.I have received my washer back & have NO comunication from you to say it had been fixed & DPD contacted me to say it was being returned. The worse customer service or lack of i have ever had. Will NOT buy from you again.”

Helpful Report

Posted 5 months ago

“Terrible customer service even when faulty product is still under guarantee Don't buy from VAX”

Helpful Report

Posted 5 months ago

“Hi I spoke to Peter about my cordless Vax hoover ,he was very helpful and understanding he was really patient with me because I can be very hard work,please pass my thanks and appreciating on to Him for all his help”

Helpful Report

Posted 5 months ago

“This vacuums is terrible I’ve never hat one as bad in my life”

Helpful Report

Posted 5 months ago

“What customer service team? No contact number, no email address, nothing. I've just tried to spend £200 with these people, but because I was buying a present for someone and wanted it sent to them, the software said 'NO', because my home address on my debit card is different from the delivery address. That's a big market Vax are losing. So be warned : Don't send any Christmas or birthday presents here. Go to Curry's”

Helpful Report

Posted 5 months ago

“Even after paying the 10% they asked for, I was unable to withdraw my money since it was stuck. Just when I was about to quit up, I came upon TREBLESLTD*COM. They took over, managed things expertly, and assisted me in getting all of my money back. I'm really appreciative of their prompt and efficient help.”

Helpful Report

Posted 7 months ago

“I never thought I would be so cheated of my money, and they kept stealing from me for weeks while demanding more money. It was a horrible scenario.It is T O N E L I M I T E D.C O M I received my money back within a few days thanks to their help.”

Helpful Report

Posted 7 months ago

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Helpful Report

Posted 8 months ago

“Nathan customer service guy was very helpful. The survey at the end though couldn’t do it”

Helpful Report

Posted 9 months ago

“Investing is very simple, but getting your money back is not so much, to the point where one begins to doubt the seriousness of the site. The personal advisor becomes unavailable, and the phone is 'no longer operative'. Communication by email is also not fast, unexpected extra procedures appear that I had not been previously informed about and which require additional outlay and fees,yet Still unresolved until TONELIMITED. comes in and got my refund for me hastily but my experience to date is very discouraging."”

Helpful Report

Posted 10 months ago

“Brilliant customer service team went over and above to sort my issue .There phone manner is to be admired wish all company’s would train this well”

Helpful Report

Posted 10 months ago

“I had an issue with a battery pack for my vax hoover. Answered an online form and had a call back within an hour and sent out a replacement one within a few days. Brilliant service.”

Helpful Report

Posted 10 months ago

“My first Vax lasted for years and recently the rollers stopped and smoke was issuing from the motor. As it was so old we purchased a replacement, however upon 3rd use today the new one suffered the same within 30 days of purchase. Contacted Vax directly but their team asked me to try and switch it on again to see if it still smoked, and this blew out the main fuse! We now need to contact the retailer for a refund as we will not purchase another Vax.”

Helpful Report

Posted 10 months ago

“Damn thing is too heavy to use - rubbish.”

Helpful Report

Posted 11 months ago

“So I've bought 2 VAX Dual Power Pet Advance ECR2V1P Upright Carpet Cleaner and had one replaced in the last 3 years! absolute rubbish machines! They have only been used lightly a couple of times per year. The 1st one I bought started to smoke from the motor on the fourth occasion of using. I contacted Vax who offered me a discount on a new machine because the product was 13months old! Stupidly I purchased a second which again after two or three uses the motor started to smoke and the unit stopped working, thankfully this was within the warranty period. They took the old unit away and decided it needed replacing. They sent a new one and on the second occasion of using the new one again the motor starts smoking. I contacted Vax only to be told the new unit doesn't have a warranty as it was a replacement and carries the original items warranty?????!!!! WTF absolute joke of a company avoid at all costs!”

Helpful Report

Posted 11 months ago

VaxUK is rated 1.7 based on 234 reviews