“The battery on our vacuum would not charge so i contacted customer service. Within 10 minutes the problem was sorted and a new one dispatched. Excellent service.”
“I own a Vax carpet cleaner which came with a 6 year warranty. I noticed a strong burning smell when it was turned on and so reported the fault to Vax. They said that it would be collected by their designated courier DPD. I duly boxed it and secured it and received a text from DPD saying they’d collect it between 9 and 5. There was a link attached to the text message which, when you open it, provides the collection reference number. DPD did not turn up but it wasn’t until I opened the link again I saw that it had changed to say that they couldn’t find the contact? Vax rescheduled the collection for 4 days later and the same thing happened again. The original text message confirmed a collection between 9 and 5 and the link provided the reference number. I opened the link mid morning and it had changed to “ due to an issue the collection will not be made”. This is appalling customer service because unless you open the link randomly you are never going to aware that your goods will NOT be collected. Dreadful system by the courier DPD.”
“Tried without success to speak to customer services on the phone re: a warranty issue with the battery not charging. Was left hanging on for a long time. I don't suppose Vax will be contributing to my phone bill. I tried to get service online, which was equally as useless and dire. With the experience I've had thus far, I will steer clear of this company in future. I'm also thinking that the guarantees I have in place are worthless. I'll buy a Shark appliance next time.”
“Poor design vax is not vax anymore in 3 months it has broken twice surprisingly the flimsy piece of plastic between the upright part of the hoover and the head has not broken but I suppose the motor driving the brush burning out in a few uses not once but twice it never got chance the first time it happened they exchanged it no problem did take three weeks saying due to Covid response times are delayed yes I am writing this nov 2022 so I guess vax are being cautious still we all know how Covid travels down the phone lines this time they are implying that my carpet may be too luxurious for a vax! I cAn only assume the deep pile setting is for cord carpets not a twist pile or anything remotely resembling deep they also gave me instructions on how to remove all the covers and feel the drive shafts on the motor not being funny but I paid £120 for this machine why should I have to take this thing apart and record the results for them it’s tat simple as I have a shark wand hoover that’s 8 yes old that out performs this straight out of the box the quality or lack of can be seen in every direction from the cord that has a distinct lack of insulation so much so it actually keeps it’s shape after wrapping and ties it self in knots to the thin plastic joint that looks like it’s made from a kinder surprise egg that holds the upright handle to the floor head”
“has the most awful customer service ,complicated non existent help its their system not the staff the system is far to clunky and severely time consuming ,if your buying their fantastic ,have a fault nobody answers ,i only got sorted out by emailing their ceo something i would recommend to get results ,their staff are only caught in the middle as the system is s..t”
“I bought my Vax carpet cleaner on the 23rd of August it's rubbish it doesn't suck up water properly ..
it's made my carpets smell awful ..like an horrid fishy smell I've used it once l tried again today it smelt of burning it's really loud and makes a grating noise lve been told l can't have a refund because it's more then 21 days old that's nonsense you can get a refund for faulty goods they are useless at Vax don't buy from them buy a rug doctor their much better cleaners”
“Contacted customer service for a part number for the motor and motor housing. Got absolutely nowhere with them. They refused to give me any part number or diagram "for safety reasons". I thought there was a govt initiative to ensure goods are repairable. I informed them I was competent, experienced and qualified to do the job. They were not interested and fobbed me off.”
“I bought a Vax Blade 4 pet cordless vacuum just over a year ago, with three year warranty. The brush head failed recently and I contacted Vax. They said the brush wasn't covered by the warranty. When I explained the brush wasn't the problem, the motor was, they said I was pressing the wrong buttons. I purchased a replacement head as I couldn't afford to be without a working cleaner whilst i argued the toss. It all works well now. They should have replaced this under warranty but their after sales service is disgraceful. I will never but another Vax product although when it is working the cleaner is effective.”
“Your customer service is like your product complete and utter rubbish no response to e mails will not answer calls left on hold for hours can’t register any product on line for warranty reason for this you would be out of business as your products are rubbish . I have contacted watch dog and citizens advise . What you need is an over hall of staff starting at the top to be successful in business you need to look after customers which you clearly have no concept off”
“Bought Vax platinum carpet cleaner. It seems to have a design fault. The float in the dirty water tank is too light; it stops the suction with no water in the tank. I needed to add extra weight to it to stop it being sucked up to the closed position with just the sir flow through the tank. Otherwise it's a good machine. Get this right Vax and you have a winner.”
“What a scam !!!!! I returned vacuum to them and to not send me new one or repair they damage the cable and said that they can’t to checks and repair as the cable is damage !! The day we send we wrapped the cable nicely there was no damage but they send me photo and looks like they damage with something to just send the broken vacuum back to Me !!! Scammers !!!”
“Bought vax blade 4 last year,over £200 now both batteries will not recharge.Tried to contact customer service but the automatic voice just disconnects you.So to replace the batteries is well over £100 & then you can look forward to finding another £100+ next year!The TV ads don't tell you this.WHAT A CON.DON'T BUY ONE.”
“Do you know what this is my finish with vax honestly nightmare defo go back to Bissell carpenter cleaner s___ advertisement on TV don't be fooled rubbishmachine leaks this is vax platinum hello On TV advert wow sending mine back.”
“Vax are certainly off our radar. They are one of the worst companies I've had the misfortune to deal with. Basically, my 83-years-old mother-in-law paid out £100 plus for a Vax hoover last year but it was a poor performer so, because it was well within the 12month guarantee, we called Vax to explain the scenario and they said pack it up and return it. We did just that, only to be informed the mother-in-law was to blame for the hoover not working properly? You couldn't make it up. Not only did they decline to replace the machine, they refused to repair it as well though they did 'offer' a £20 discount on a shiny new Vax hoover. They're having a laugh at the expense of an old lady who barely has two pennies to rub together and it's an absolute disgrace.”
“Customer service is zero
They never believe I'm after sales
Hope someone come on phone and talk what problems is not always on live chat box
Even live chat is also not proper response
Never recommended this product..”
“Live chat what an absolute joke , after the bot establishing it couldn’t help me it then put me in contact with an advisor Jaimelee , after the painful process of explaining what was was wrong with the hoover she then proceeded to ask for a name and well after that i was left hanging in cyber space ! After countless attempts at typing hello is there anybody there ? With which i got no reply i decided to try the customer service help line well low and behold i was then told to email with details! Honestly what a joke the customer service is non existing and an absolute disgrace! I personally would not buy another hoover from them at any time in the future. I’ve only had this one since December 5 months later it’s not working.. absolutely useless company and product”
