VaxUK Reviews

Name: VaxUK
Rating: 1.65

1.7 Rating 199 Reviews

14 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 199 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My carpet shampooer broke down on Tuesday, it was sent off to vax and was returned to me on Thursday, 2 days later, repaired .Best customer service ihave experienced for a long time!”

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Posted 1 month ago

“I'm shocked to see so many negative reviews on here, Vax has been far and away the best customer service I have ever experiences across the 2 products that I have owned. I will never buy elsewhere if I can avoid it. For reference, I own a vax standup vaccum and the spot wash duo pro.”

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Posted 3 months ago

“Excellent customer service rang on a Monday vax picked up Tuesday repaired and back to me Friday from customer service girl Natalie to technician Arek Muzyka great service than you”

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Posted 7 months ago

“The battery on our vacuum would not charge so i contacted customer service. Within 10 minutes the problem was sorted and a new one dispatched. Excellent service.”

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Posted 1 year ago

“Bought vax blade 4 last year,over £200 now both batteries will not recharge.Tried to contact customer service but the automatic voice just disconnects you.So to replace the batteries is well over £100 & then you can look forward to finding another £100+ next year!The TV ads don't tell you this.WHAT A CON.DON'T BUY ONE.”

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Posted 1 year ago

“Site easy to use good value for money”

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Posted 1 year ago

“Excellent product ,great carpet cleaner”

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Posted 1 year ago

“I had a faulty battery and contacted Vax customer services and spoke to Lee. He was extremely helpful and then decided the battery was faulty. I received a new one within 3 working days and now I realise how good the cleaner is. 10 out of 10.”

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Posted 2 years ago

“Vax platinum carpet cleaner and one power blade3 delivered super fast and exceeded expectations in quality. Super cleaning and pick up, cannot fault”

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Posted 3 years ago

“I bought a Vax from Curry’s in July 2015 with a six-year warranty. My wife uses this machine at least once a day, sometimes up to six times as I am apparently a bit messy, we have a messy dog and a 2-year-old messy child! The flexible tubing broke about a year ago. I contacted Vax and expected a battle but they did not argue and sent a new base two days later. Last week, the wheels on the base stopped moving freely. Again, I contacted Vax asking for a solution and another base arrived three days later. I received a call from a representative of Vax confirming the new part was on its way. No arguing. No slippery wriggling. Just an instant replacement. I have another vacuum that is used and abused but not to the extent of this Vax machine. It is lightweight and the battery lasts enough to do the whole house twice. The Vax is an excellent product but the customer service is excellent. Lots of other businesses cold learn from Vax what customer service is all about!”

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Posted 3 years ago

“I recently purchased a Vax Platignum carpet washer. My hall carpets were really dirty(recent building works and a nervous dog) We'll I am astounded! My carpets look like new with one wash. The machine is easy to use, quite light to push and pull and the cleaning liquid goes a long way. I have also cleaned a Rug and its like new. I would recommend d the Cleaner. Buy direct and get the steamer free. Good value. I'm really happy.”

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Posted 3 years ago

“Seamless transaction followed by high quality delivery process. An excellent company to deal with.”

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Posted 4 years ago

“Always buy from van excellent service my hoover broke on the day my 2 year guarantee run out.Just received my new one 😁😁”

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Posted 4 years ago

“I purchased a VAX CVRA013 ,i am very pleased with the cleaner ,it does a first class job as i keep a dog,excellent cleaner.”

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Posted 4 years ago

“Easy replacement of faulty steam mop by Neal.”

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Posted 4 years ago

“I have a vax blade 2 and I am very happy with the product. It is very easy to use on picks up well on both hard floor and carpets. Would definitely recommend this to any of my friends. Every household should have one!!!”

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Posted 4 years ago

“We have bought several vacuums in recent years, we had two issues with our Vax, one probably our fault as we were new to that kind of cleaner, the other, a small catch snapped after a year. In BOTH cases customer service has been fantastic, in fact they shipped a whole new motor unit before they’d even told us. By contrast 2 hoovers, 3 faults, no service, 1 Dyson, several emails needed to resolve - felt like it was too much trouble despite machine been more than double the price. We will be sticking to Vax in future.”

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Posted 4 years ago

“Truly first class service on the phone correcting my incorrect order and arranging return, refund and correct part. Think lady's name was Francesca. July 2019. Wish I had employees as good or to be one of the team. Cheesy but true”

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Posted 4 years ago

“5 years into the 6 year guarantee the brushbar snapped off my Vax, I contacted Vax customer service via on line chat, the issue was dealt with immediately in a polite and efficient manner. Within approximately 2 hours I had an email stating I would be sent a replacement machine which I received within 3 days. Absolutely outstanding service, faultless from the first contact to the to the delivery.”

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Posted 4 years ago

“Very good helpful customer service would recommend Vax as a good company to deal with.”

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Posted 5 years ago

VaxUK is rated 1.7 based on 199 reviews