“I bought an expensive suitcase from them that was supposed to be delivered a month ago but it never arrived. I sent them five or six emails but they never gave me a satisfactory response, It was only after the fifth email that they told that will launch an investigation that could take another 20 days. Completely horrendous experience. Even if they refund my money after the 20 days it will be hard to order another one as i am going on vacation shortly.”
“Vent Privee offered me a 10 GBP gift voucher with free shipping for orders above 40 GBP. They then charged me 7 GBP for shipping anyway. I pointed this out to their customer service and even included the original email advertising the conditions of the voucher, and have been roundly ignored. Cannot recommend this company, if this is how they treat customers.”
“Stay away! They are fraudsters. When I opened case with PayPal they sent an email telling that money is refunded today 22nd November. Case with PayPal closed. Today is 8th December. Money hasn't reached my Pay Pal account yet. Vente- Privee ignoring my emails. No response whatsoever.”
