“I specifically ordered my products for a Christmas gift because the website was offering a special 2 day delivery for orders made between Dec 18-22. I ordered on the 22nd and received the package on the 28th. Also I was told by a rep I could get free white chalk with my order but when that notice came it required that I pay shipping to get the "free" chalk. I hope that the chalk is amazing to make up for our very disappointing start. I was just devastated to not have it here for Christmas as it was to be a major gift. Hopefully she'll still be into chalks by the time her birthday gets here....”
Hi,
Thanks for letting us know about your experience.
Sorry that you have not received the free markers.
I would be happy to assist you in getting a replacement sent the soonest. :)
Please give me a buzz at info@versachalk.com so I can further assist.
Apologies for any inconvenience caused.
Thank you.
Cheers,
Rose
“I cannot rate my experience outside of ordering on the website. My $90.00 chalk board has not yet arrived, nor has the subsequent versa-chalk markers. A company is often judged by it's shipping speeds and so that is all I have to go on..no products in hand yet.”
Hi,
Thanks for letting us know about your experience.
Sorry that you haven received the chalkboard yet.
I have escalated this to our Shipping Team and rest assured that this is being taken cared of.
I would like to make this a better experience for you. Please contact me at info@versachalk.com and I would happy to assist you. :)
Thank you.
Cheers,
Rose
“The chalk paper looks nice but it doesn't erase as clean as it should! After writing out my menu on it, I went back to erase an item and you could still see the words and letters.”
Hi Ronald,
Thanks for lettings us know about your experience.
Sorry that you're having issues erasing the marker's ink. :(
You can use a wet damp cloth to erase them but for stubborn marks, please try to use a Mr. Clean Magic Eraser and a bit of water and the ink will come off most surfaces. You can also try using ammonia-based cleaner, like Formula 409.
Please give me a buzz at info@versachalk.com with your order number, if you need further help and I will be happy to assist you. :)
Thanks!
Cheers,
Rose
“IMMEDIATELY after I submitted order, i online chatted with versachalk on a Friday afternoon. I placed order for white and i wanted assorted colors. I asked that that be cancelled and I will place the correct order on Monday. She had me on hold and then told me that I would have to wait to hear from them on Monday. On Monday I got an email that the (white) order was shipped. I contacted Versachalk and they said that when I get the white order, call them and they'll send a postage slip to return it and I can re-order. It was delivered to Dale Leibforth (Not me, his secretary) so I gave it to him, he opened it and I just say forget dealing with the hassle of returning it! Even if it wasn't opened, returns are always a hassle. This should have been avoided if it was taken care of on your end as I was told it would be. It shouldn't be impossible to cancel an order within FIVE minutes of placing an order. Not happy.”
Hi Dale!
I am really sorry to hear about your experience. We aim for 100% customer satisfaction and what happened was definitely not in line with our goal. We do ship orders pretty quickly and I regret that your order was sent for shipping before the cancel request was received. I would like to see if there is anything I can do to make this a better experience for you. If you can kindly contact me at info@versachalk.com, I'd be more than happy to discuss further. Hope to hear from you soon.
Cheers,
April
“The buying process from Versachalk was pretty painless besides the price. I received my order very quickly. Unfortunately, I was only paying for speedy shipping and not high quality items. After following the instructions for my pens I found that way too much ink comes out from the tip, leaving a large puddle of ink and making all of my lettering illegible. This even happens when writing on vertical surfaces, causing long lines of ink down my chalkboard. I had really high hopes for these pens, but I will probably just switch to regular chalk.”
