“I decided to buy 4 DAW and DAR chairs from Vertigo interiors. First the product was quite disappointing. One of the chair was missing a screw and 1 week on we are still waiting for it. Additionally both the DAR chairs and bases have rusty spots on them and one of the bases is also faulty and makes the chair unstable.
We contacted customer service within 12 hours of receipt to at least get the unstable chair replaced and were told they DO NOT OFFER REFUNDS OR REPLACEMENTS OF FAULTY PRODUCTS. Also they do not offer repairs, all they do is send out a replacement part for you to fit. Normally this would be OK but these chairs in my opinion are not sturdy enough to be unbuilt and rebuilt again and we basically are let with a faulty product, no refund, no exchange and no help.
I WOULD NOT BUY AGAIN FROM THIS RETAILER AND STRONGLY RECOMMEND YOU TO THINK TWICE BEFORE YOU DO AS IF SOMETHING GO WRONG THEY WILL NOT PUT IT RIGHT.”
