“DONT BUY FROM VERTIGO, SAVE YOUR TIME AND MONEY.
When Vertigo sells you chinese defective products and won't refund you in a fair way, you can apply to a CHARGEBACK with your credit card provider (Visa, Mastercard, Revolut, Wise, Paypal, your bank)”
“Even one star is too much. Vertigo Interiors sell things which they're not able to deliver and then they not paying back. I'm already talking with lawyers. Really bad internet experience. Beware of Vertigo Interiors! Never again!”
“After four years of owning four Saarinen Tulip Chairs and two Tulip stools we are looking to purchase new chairs and stools but not from Vertigo Interiors again.The paintwork has chipped on the bases{not through damage by shoes as we do not wear shoes in the house} The paintwork we feel is of very poor quality.The plastic seats have cracked and split,we feel that the plastic is also of very poor quality as well. The bearings have also collapsed and the bolts holding the seat to the base have gone rusty.Overall we feel the chairs were overpriced for what you get.”
“They charge in euros, which means that the price you pay is not the price advertised (in my case, it was over the price advertised) which is illegal under UK consumer law. And then you get hit with bank charges as well, for paying in a foreign currency.
They also refused to refund my deposit for a generic (not bespoke) item, which, again, is illegal under UK consumer law.
I can't comment on the goods, because ultimately I did not complete my order, but on the basis of my limited experience with this company they're a profiteering bunch of crooks and shysters and are to be avoided at all costs.”
“I decided to buy 4 DAW and DAR chairs from Vertigo interiors. First the product was quite disappointing. One of the chair was missing a screw and 1 week on we are still waiting for it. Additionally both the DAR chairs and bases have rusty spots on them and one of the bases is also faulty and makes the chair unstable.
We contacted customer service within 12 hours of receipt to at least get the unstable chair replaced and were told they DO NOT OFFER REFUNDS OR REPLACEMENTS OF FAULTY PRODUCTS. Also they do not offer repairs, all they do is send out a replacement part for you to fit. Normally this would be OK but these chairs in my opinion are not sturdy enough to be unbuilt and rebuilt again and we basically are let with a faulty product, no refund, no exchange and no help.
I WOULD NOT BUY AGAIN FROM THIS RETAILER AND STRONGLY RECOMMEND YOU TO THINK TWICE BEFORE YOU DO AS IF SOMETHING GO WRONG THEY WILL NOT PUT IT RIGHT.”
