“I decided to buy 4 DAW and DAR chairs from Vertigo interiors. First the product was quite disappointing. One of the chair was missing a screw and 1 week on we are still waiting for it. Additionally both the DAR chairs and bases have rusty spots on them and one of the bases is also faulty and makes the chair unstable.
We contacted customer service within 12 hours of receipt to at least get the unstable chair replaced and were told they DO NOT OFFER REFUNDS OR REPLACEMENTS OF FAULTY PRODUCTS. Also they do not offer repairs, all they do is send out a replacement part for you to fit. Normally this would be OK but these chairs in my opinion are not sturdy enough to be unbuilt and rebuilt again and we basically are let with a faulty product, no refund, no exchange and no help.
I WOULD NOT BUY AGAIN FROM THIS RETAILER AND STRONGLY RECOMMEND YOU TO THINK TWICE BEFORE YOU DO AS IF SOMETHING GO WRONG THEY WILL NOT PUT IT RIGHT.”
“DONT BUY FROM VERTIGO, SAVE YOUR TIME AND MONEY.
When Vertigo sells you chinese defective products and won't refund you in a fair way, you can apply to a CHARGEBACK with your credit card provider (Visa, Mastercard, Revolut, Wise, Paypal, your bank)”
“They charge in euros, which means that the price you pay is not the price advertised (in my case, it was over the price advertised) which is illegal under UK consumer law. And then you get hit with bank charges as well, for paying in a foreign currency.
They also refused to refund my deposit for a generic (not bespoke) item, which, again, is illegal under UK consumer law.
I can't comment on the goods, because ultimately I did not complete my order, but on the basis of my limited experience with this company they're a profiteering bunch of crooks and shysters and are to be avoided at all costs.”
