“Sutton Coldfield .Total disregard for people & pets. Let down badly by them & no communication from them to advise of cancellation of our puppy’s operation. Spoke to manager and emailed more than once but no response to resolve issue. Expected to wait outside in the rain but happy to take credit card inside for payment”
“Wasn't happy with them putting to sleep a hedghog with a broken leg. It was crushed but I had been told by 2 hedghog hospitals that this animal could have lived without one of its back legs. I will have second thoughts in the future before taking another wild animal for treatment as this isn't the first time this has happened sadly.”
