“I ordered a shower door which arrived late. I left it in the hallway for when my plumber could fit it. However, there was a bit of a delay so it took about 5 weeks. When he opened the box the door was damaged the box had been dropped I phoned Victoria Plum and they said I couldn't have my money back because my order was placed more than 30 days before. Now I have to pay for a plumber call out charge and a new shower door. I'm really not happy”
“We renovated our whole bathroom. Got a shower stall and shower from Victoria Plum. Other items were purchased from other stores. Less than 6 months in, the shower head has broken twice. We just fitted the second one in. On the showerhead customer service wise they were great and the replacement items were sent soon enough - although after some emails, Facebook posts and Twitter (unless you post of FB or Twitter, publicly, they won't bother to answer your emails). In the meantime, the rollers in the shower door broken - so the whole door has come apart and needs to be fitted in again. So I need to call the handyman in for this again. The catch - apparently the roller is not in stock. And has not been in stock for a month. Will be in stock in May - hopefully. What do we do till then? Sorry, apparently that is not VP concern. They have nice stuff but in all honesty I could not recommend them to anyone let alone my friends.”
“This company is rubbish to the highest degree, dispicable, top price for rubbish Need closing down as soon as possible, they just rip off merchants hope they go bankrupt sooner the better before they rip you off.”
“Cheap stuff that breaks within 1-2 years. Toliet seats when a 25kg child sits on it. Missing part of, discovered too late and since it passed the threshold of days to report it. it's my fault and responsibility, even if I could prove it was never delivered and given to the shipping company. Really Rubbish company.”
“Bathroom fitted four years ago. Within one year,taps on the sink had to be replaced, VP said not purchased from them !! Provided my plumbers order number,said they were out of guarantee . Shower unit,fine at first, then the turn off tap on the unit wore away,so it’s difficult now to turn the shower off.The shower head is now constantly dripping. And all the unit needs replacing. What a load of rubbish it has all been.”
“Bought an expensive bathroom cabinet from them with a years guarantee. Not long after the year one of the recessed spring hinges broke through normal use. I was unable to source a similar anywhere online or in the high street. In desperation I contacted them asking very politely if they could please supply a replacement hinge or point me at the manufacturer, which turned out to be their own outfit. They flatly refused to assist even after a few attempts. The irony is that that particular cabinet was then on sale with an extended guarantee and would have been covered if we'd bought it later. I eventually managed to fix the hinge after a fashion but will never do business with them again.”
“We bought a shower mixer on their website the information provided said it came with a ten year warranty after 10 months the thermostatic cartridge failed, it was replaced with no problem, they sent the correct cartridge everything fine, two years later the cartridge has failed again contacted them they sent out two replacement cartridges, they were the wrong cartridges, contacted them again the shower was no longer and they would have to source parts an email arrived informing me that they would have to strip a valve down and send the cartridge within seven to ten days
the next day another cartridge arrived again wrong one, tried to contact them by phone as I had done in the past, however as of yet I have not been able to get through so I decided to use their live chat the operator refused to accept that I had an account after taking my details after a series of questions I provided them with an order number. Finally they agreed that that I had bought something from them I explained that I had been sent three cartridge's all of the being the wrong, they then started argue with me that the shower did not have a ten year warranty yet the paperwork said it did, their website said it did, the three people I had contact with said it did she wanted proof that I had a ten year warranty. I said to her that all I wanted know was if the cartridge that arrived was the one that they were to take from another valve if it was it was the wrong, she confirmed it was not the valve I am currently waiting for she was adamant that the shower I bought did not have a ten year warranty It was very hard to get answers to questions while they dominated the chat with issues about the warranty.
up until I came into contact with this individual I had had very good service at this moment in time I'm not confident that I will receive a new cartridge and have resigned my self to the fact that I will have get a new shower valve this of course creates a whole new problem as it is concealed in the wall”
“No wonder they don't allow reviews on their Facebook Page. Shoppers BE AWARE. They are AN AWFUL COMPANY! Bought a 3 piece bathroom suite from them and EVERY SINGLE ITEM has broken in less than a year!!! I can't even put the plug in my bathroom sink otherwise it gets stuck! Fair enough, they sent me (a partial) refund, HOWEVER, I was promised the refund over 20 days ago with a 14 day waiting period and I HAVE YET to receive my refund with nothing but lame excuses from customer services! STAY AWAY.”
“Our toilet flush had broken,after 3 weeks of telephone calls to your so called customer service and false promises from various staff we are resigned to the fact that we have to buy a new toilet.thank you again for your false promises ex customer of Victoria plumb”
“Whilst I am happy with the majority of the goods received from Victoria Plumb, apart from a faulty mixing tap which keeps jamming, The companies customer services department have been shambolic as they require photos of the internal mixing tap faulty item first they will consider a replacement.
After many emails complaining of the fault to the bath mixer tap we have not had any response from anybody in a supervisory position apart from a lady customer services representative who possible doesn't understand how taps are constructed or function.
The customer service representative has completely fobbed off their responsibility concerning the Sale of Goods Act 2015 which concerns the return of faulty goods.
We have been fobbed off with excuses & the buck appears to have been passed around so that nobody has admitted the fault. We also assume that due to their evasive attitude we will not be entitled to receive any compensation for all the call outs for the plumber to put right our daughters mixer tap and for the time my daughter has taken time away from work (unpaid) to wait for the plumber to rectify the fault with her mixing Tap which Victoria Plumb supplied.
What an absolutely shambolic Customer Service, this company should be ashamed for not honouring their faulty goods. Furthermore this companies customer service department is truly awful at handling faulty goods. Future customers should think first before ordering any plumbing materials as you will be in a battle to try and get the faulty item replaced so new customers avoided any purchases at ALL COST.
So if you purchase any plumbing items beware from this company please beware of their faulty product items.”
“Ordered a new bathroom suite and noticed 1 of the door fronts had a scratch on it. Contacted Victoria plumb and after having to keep calling to find out when the new door front would be delivered we where told we would have to purchase a whole new cabinet for £120 .
This is the 1st time I have ordered anything from Victoria plumb and the lack of service I have received is unacceptable. I have a lovely bathroom suite fitted with a damaged door. I will be reporting this to trading standards for a resolution.”
“Appalling customer service - incorrect delivery twice, would not rectify without constant calling to try to resolve, damaged items , items for different customers wrap packed together and delivery driver will not split - asked customer to split the pack. 3 weeks after order paid for and still correct product has not been delivered - customer service not interested in providing an appropriate response - will be discussing with trading standards”
“We contacted them after realising our bathroom drawer unit had a piece of melamine chipped off where they had put the drawer front on - although it was inside the drawer we were concerned it might chip more - they wouldn't replace just the drawer as we had fitted cabinet to wall - we only wanted a new drawer!! Will never deal with them again!!!”
“Ordered some sliding glass shower doors, still waiting 3 weeks later after 3 wrong deliveries, their costumer service is appalling, they do not call back when promised, avoid at any cost, its not worth the hassle!!!”
“Still waiting for delivery there customer services are not very helpful its been 3 weeks now I ordered my items in stock 1 week later they are telling me they are no longer available. If i don't recieve my items today i will; be cancelling my order! Victoria Plumb are definitely NOT RECOMMENDED!”
