“Bought an expensive (£160) shower Mixer in January 2021. Now nearly impossible to turn off and on, they say it's out of warranty and deny I registered for the "lifetime" warranty that was offered. AVOID!”
“Ordered most of my bathroom with Victoria Plumb and happy with most of products. The bath had a glittery outside which I want a fan of so arrange a return. Told by VP customer service to order another and they could do an exchange. That was 5 weeks ago and I have 2 baths and no date of when the 1st bath will be collected. It’s completely in the way as we are trying to get works done. Despite numerous conversations (over a very frustrating live chat function which takes ages to connect to someone) they cannot tell me when it will be collected. I keep getting fobbed off. About a week ago I was told someone was collecting, only for the collection person to call confused from Liverpool as they were at an address which knew nothing about it (I live in London). Now it seems I’m back to square one waiting for collection to be arranged again. Plus they will not reimburse my money until item collected. Shocking customer service, very inefficient company. Avoid!!!”
“Was awaiting my delivery this morning when I received an email saying that two items in it had been “missed.” These were a bathtub and a side panel. How incompetent does someone have to be to miss a bathtub from an order? They rearranged the delivery without speaking to me to a date when I wasn’t at home so I needed to get in touch. Email just gave a reply back saying I should get a response in 5 days and the offices were closed. I had no choice but to use their online chat but had to wait ages to speak to someone.
I now have to spend another morning waiting delivery, which is a rather big pain, but they won’t offer any compensation because they just don’t do that. Clearly not a reliable service and they don’t take responsibility for their mistakes. I won’t be ordering from them again.”
“Charged £35 for delivery and tried to charge another £25 because I did not make in time back home from work to reschedule a delivery. The sink is faulty and still had no reply”
“Purchase and delivery was up to expectation (hence the 2 stars). However, the support was horrendous. Wasted hours without getting anywhere. Not getting anything from them when I remodel my 2 bathrooms.”
“The customer service is a joke... why is there no telephone service??? The online chat is nearly always offline of if you’re lucky enough to get through you get cut off!!!
The fitting for my basin tap was missing and I can’t get hold of them!!!!
My daughter ordered from them also and her bath arrived damaged!”
“Ordered a cloakroom sink and vanity unit which was expensive. I was disappointed when the sink arrived smashed and the vanity unit door was also damaged delaying my plumbing project. After queuing for over an hour for customer services web chat they apologised and sent a replacement on next day delivery. A poor rating for badly packaged items leading to the damage and long wait times to arrange a replacement. Good quality product though and now looks good in my classroom.”
“Got vinyl floor delivered yesterday nice flooring but it is grey the picture on line is white now they say I have to pay nearly£50 to return I paid £20 for delivery it does not match my bathroom at all”
“Kind of my mistake, but something that nobody would notice: Recently, I have received a sink, I did a quick visual check, the box and sink looked OK, then I was waiting for a plumber to come along and install it and after 32 days, when the plumber arrived, tried to fit the sink in, he found it was broken almost in half. There was a crack that was not visible in a first go. After conversation with Victoria Plumbing support, instead of offering a fair-play solution, I got a discount of only 5%. I would accept 50%, but this is just a joke and I am going to spread this message everywhere I can, because I am not a satisfied customer, I just wasted £135 for nothing! It was broken maybe before it was packed or during the transport, but it is not my problem, I did treat the parcel very carefully, but the company was not or put their trust in an unreliable delivery company. It is always the same, you save £20 against local market, but then lost £135. Seriously, when I checked local stores I realized I will pay less for a better quality sink, if you wanna save some money and troubles stay away from this kind of companies.”
“Item arrived but no instructions on use of wall fittings. Was not plain or evident. Sent pictures and emailed but no response. Communication shockingly poor.
Rest if bathroom will be sourced elsewhere having read other reviews here.”
“Very good website and easy to order but not impressed as I wasn’t given the £10 first time order discount so not happy with that at all , just a con I’m afraid.”
“I ordered a complete bathroom set (shower, bath, basin and toilet). The plumber installing the bath found a screw did not fit with the bath waste as it was too short and there was no thread. I have called for the correct size screw to be sent, this has required two phone calls, two online chats and a referral to the tech team. I was told I would hear within 24 hours back from the tech team, however this time has exceeded. The fiasco over the screw has required pictures of the waste (why I don't know), which staff should know what it looks like. I have experienced an online chat with a very rude person. The first call I made, I somehow was cut off. I have wasted at least 3 hours trying to sort out a screw part replacement, which still remains unresolved. Follow up care is abysmal.”
“Whilst products seem good value, they carry no spares and have no information on the speciation, certainly of older products, which seem to be imported. Therefore for the sake of a split washer I am faced with the prospect of replacing the whole shower. Steer clear!”
“Bathroom mirror rust spots within 6 months
Twist handle bath plug broken
They won't allow you to leave a bad review of products either - good reviews must be written by their staff”
“Used this company for the first time 4 weeks ago, items arrived in tact, then plumber went to fit them. The so-called acrylic wall panel split when plumber had to drill into it to add shower screen (which cost £250) and according to catalogue description "it can be drilled with power tools with no problem". Then the waste to the shower was fitted and leaked after two days, it was then thrown away together with the screen at the local tip. We spent over a £1000 with this company and ended up getting the rest of the order from Pochins! We will not be using this company ever again;”
“I actually had a more than satisfactory experience to begin with. I ordered a whole, new bathroom and received everything on time and undamaged. A couple of years down the line, I needed to replace a ceramic cartridge in my bath mixer tap due to a dripping tap that is now a constantly dribbling tap. Seeing as there are an infinite number of non-standardised options for ceramic cartridges, it made sense to just request spare parts from Victoria plumb. So far so good, they sent me a replacement for both hot and cold sides at a very reasonable price. When I received the goods it was instantly obvious that the two parts they sent were not matching (it's not rocket science to know that taps require matching parts). Long story short, I contacted them again and informed them of their error. They promptly sent out a new replacement which again was the same wrong part. Evidently they have an error in their inventory. I responded to them again with photographic evidence showing the error of their ways. They responded via email saying they would investigate and get back to me. Two months later I am still waiting. All I need is a £6.99 component (for which I have already paid) and 5 minutes of my own time to replace it. The alternative is that I need to replace the whole tap (ironically it will have to be from Victoria Plumb as I already have a matching sink tap), employ a plumber and dismantle and re-tile my bath panel. This is where my frustration lies. Either Victoria Plumb don't care, or they are trying to force me to buy a new tap, or they are so inept that despite me showing them that they need to correct their inventory, they need two months and counting to 'investigate' the problem. Another downside to all this is that I have wasted several gallons of water from a constantly dribbling tap.”
“Ordered a radiator and paid £10 to have it delivered 24h express. 6 days later.....still waiting. Spoke to customer services via live web chat who refunded the postage charge but told me it was on its way if I still wanted it and would receive it the next day!”
