Vida Glow Reviews

4.7 Rating 1,149 Reviews
93 %
of reviewers recommend Vida Glow
4.7
Based on 1,149 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Vida Glow Reviews
Visit Website

Phone:

02 8071 8159

Email:

sales@vidaglow.com

Location:

Sydney

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Vida Glow 5 star review on 5th February 2022
Margaret
Vida Glow 5 star review on 5th February 2022
Margaret
Vida Glow 5 star review on 20th January 2022
Rachel White
Vida Glow 3 star review on 7th December 2021
Asma Pyakurel
Vida Glow 5 star review on 30th October 2021
Alicia Gillespie
Vida Glow 5 star review on 30th August 2021
Paul Gaewmanee
Vida Glow 5 star review on 12th April 2021
Wendy Yu
22
Anonymous
Anonymous  // 01/01/2019
I haven’t used it.. product never arrived. I was given a refund So therefore not a glowing review
Helpful Report
Posted 2 years ago
Thank you for sharing your experience. We are sorry to hear this, and appreciate you bringing it to our attention. This will enable us to rectify it for your future experiences.
Posted 2 years ago
Still haven't received order
Helpful Report
Posted 2 years ago
It's unfortunate that your experience did not meet your expectations. We have been aware that Australia Post is experiencing delays and we are sorry that this seems to have impacted you. Here at Vida Glow, it's important to us that our customers are satisfied with all outcomes. If you would like to send us more details via email to hello@vidaglow.com, we will endeavour to resolve this for you.
Posted 2 years ago
I can’t write a review as the product hasn’t arrived after more than a month. So much for 3-5 days delivery. I contacted vida glow for help and all they did was resend me the original email with the tracking number attached. No help at all !!!
Helpful Report
Posted 2 years ago
Thank you for your feedback. We’re sorry to hear that your experience did not meet the high standards Vida Glow holds. Upon further investigation in our correspondence with you, it appears that we had contacted Australia Post on your behalf and as such, if the parcel had not arrived at you within the next 3 business days, we would request that you reach out to us for us to re-process a replacement order for you. In saying this, we have now arranged for this replacement to be sent out via express shipping to you today. Many thanks
Posted 2 years ago
I ordered my visa glow at haven’t received it it’s been 2 weeks
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback about your recent purchase with us. Our Fulfilment Centre do work as fast as they can to dispatch orders to meet delivery timeframes. We're very sorry to hear that on this occasion your order was not delivered on time for the recipient. I can absolutely appreciate how disappointing that is and sincerely apologise for the inconvenience caused. Please email into hello@vidaglow.com regarding your order, as we aim to reach out to any customers who have order delays within the needed time-frame, and we can look into this matter further for you.
Posted 2 years ago
I feel like half the expense of this product is in the over the top packaging.
Helpful Report
Posted 2 years ago
Hi there, thank you so much for your feedback. Vida Glow work to deliver the most premium products for our customers. A large portion of our pricing is derived from the extensive testing that takes place on every batch of every product made. Our mission to deliver quality ingredients is very important for us, to ensure our customers do indeed see the most effective results come through from within. However, we do also offer a 15% off discount on all orders when you 'subscribe & save' through our subscription service.
Posted 2 years ago
Signed up to stock alert as they were always out (despite saying they would re-stock the following week). Never got any alert when restocked, but when I checked today they are in stock and also $15 more expensive. Can still buy cheaper on other sites and stores which I will do, I am undecided on whether this has made any difference whatsoever but would at like to at least keep trying for a few months.
Helpful Report
Posted 3 years ago
Hi there, thank you for sharing your experience. We are currently going through a period of growth and as a result we do have some items with depleted stock, however, are being replenished next week.
Posted 3 years ago
I’d like to know when you plan to delivery the products that I ordered and you claimed to have shipped. How is it being shipped, by horse and buggy?
Helpful Report
Posted 3 years ago
Hi Lorraine, thank you so much for taking the time to share your feedback. As mentioned in our correspondence, your order is currently in transit. Due to the challenges presented by the pandemic, unfortunately there has been an impact on the normal practice of delivery and our shipping partners are experiencing substantial delays in their network. We are so sorry for the inconvenience caused by the delay. If there is anything further we can assist with, please don't hesitate to ask.
Posted 3 years ago
I ordered 6 weeks ago and I still don’t have my order
Helpful Report
Posted 3 years ago
Hi Silvana, thank you so much for raising this with us and we are so sorry for the inconvenience caused by the delayed delivery of your order. We have passed your feedback onto your team, and reached out to you via email to rectify the issue. If there is anything else we can assist with, please don't hesitate to reach out xx
Posted 3 years ago
the marine collagen tastes nice, but can't say i have noticed any difference or felt any different. A big waste of plastic with a big container only half full of powder
Helpful Report
Posted 3 years ago
Hi Deborah, we're so glad you enjoyed the taste of the marine collagen! In regard to collagen efficacy, studies have shown that you can expect to see results in three to four weeks of taking Vida Glow Marine Collagen on a daily consecutive level. Your intake will depend on your age, the results you are seeking, and how quickly you'd like to see these results. We also greatly appreciate your feedback as we are continuously aiming to be more sustainability conscious, and take on the feedback of all our loyal customers xx
Posted 3 years ago
Vida Glow is rated 4.7 based on 1,149 reviews