Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.29

4.3 Rating 1,060 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Questions

Metrics

4.3

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything - APPALLING after sales service!!! Viessman have refused to honour the warranty for my 3 year old boiler and I have been without heating for 2 months - throughout December and January as they wrangle and avoid taking responsibility. Utterly disappointed with their shoddy, evasive approach.”

Helpful Report

Posted 8 years ago

Hi Rachel, Thank you for taking the time to leave a review. We are very sad to hear of the problems you have encountered and can understand your frustrations. Unfortunately, the issues lie with inherent problems with your heating system and installation, not the boiler itself. We pride ourselves on our customer service, arranging for several engineer visits, at no cost to yourself, even though the issues have not been caused by the Viessmann boiler; which is the reason this problem does not fall under the product warranty. I believe you are now in contact with our regional sales representative and hope your issues can be resolved soon. Best Regards, Viessmann Limited

Posted 8 years ago

“I was very impressed with the customer service side of things”

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Posted 8 years ago

“I bought a Vitoden Boiler well PLEASED With Performance Efficient and Quiet!”

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Posted 8 years ago

“It is much smaller than our old boiler which saves some space and it is a lot more efficient”

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Posted 8 years ago

“The new boiler is doing a great job- thank you.”

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Posted 8 years ago

“New boiler, works a treat, quiet and easy to set timers”

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Posted 8 years ago

“Brilliant Boiler, Easy install and quieter more efficient than my last one.”

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Posted 8 years ago

“So far the boiler has been reliable”

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Posted 8 years ago

“Excellent installer, explained everything fully & made a neat job of the installation”

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Posted 8 years ago

“Gas usage has tripled Not sure if temperatures are correct Can't get the fitter to come back and check it out.”

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Posted 8 years ago

“Happy with service so far,only time will tell.”

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Posted 8 years ago

“good value easy to use 7 year warranty with servicing”

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Posted 8 years ago

“The house is now a lot warmer.”

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Posted 8 years ago

“Good contractor”

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Posted 8 years ago

“Brand new boiler which has failed on numerous occasions since installation. Very disappointed with reliability particularly given price. If given choice again I would not purchase Viessmann.”

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Posted 8 years ago

“The boiler was installed by very friendly and knowledgeable technicians/plumbers. The boiler has worked without even a teething problems since it was installed.”

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Posted 8 years ago

“The boiler is very quiet. The control panel is very easy to use. The programs are very flexible. The instructions are clear.”

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Posted 8 years ago

“Excellent product, quality fitting by your accredited engineer, easy to use boiler system”

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Posted 8 years ago

“Installation by the registered plumber was excellent and neat. The boiler itself is superb, quiet, water a lot hotter and controlling the heating via the wireless controller is so simple and very effective. Very happy with the whole installation and operation.”

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Posted 8 years ago

“Very happy with this product”

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Posted 8 years ago

Viessmann Limited is rated 4.3 based on 1,060 reviews