Vinted Reviews

1.1 Rating 738 Reviews

2 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Vinted deliver?

Helpful Report

(3 weeks ago)

Vinted delivers items by Courier and Postal Service.

Helpful Report

(3 weeks ago)

58.93%

Industry Average

“ After having to wait for a full month to claim (even though delivery is supposed to take five working days), Vinted gave me just two days to report it. ”

- Xenia

“ Vinted messed up the delivery, said item had been delivered when it hadn’t. ”

- Anonymous

“ Bought item on Vinted which carrier Vinted chose delivered it to some random man and took a photo of his hand as proof of delivery. Vinted say they can’t help as it is delivered and closed case. Only AI relies and you can speak or communicate with a real person. Customer service is terrible ”

- Anonymous

Vinted Reviews

Delivery - Average