Vinted Reviews

1.2 Rating 394 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.2

Based on 394 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Vinted deliver? How long does Vinted take to deliver? Does Vinted deliver on time? How is accuracy and good condition of items delivered by Vinted?

Returns

How is Vinted returns process?

Customer Service

How can I contact Vinted? How quickly does Vinted resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Vinted.

Visit Website

How does Vinted deliver?

Helpful Report

(3 weeks ago)

Vinted delivers items by Courier and Postal Service.

Helpful Report

(3 weeks ago)

52.38%

Industry Average

“ Postage when purchased an item says 7 days now day 9 and now it’s May 7 no update since 6 days ago poor customer service and delivery service Do not buy anything from Vinted as they obviously can’t guarantee delivery. ”

- Anonymous

“ Bought an item on Vinted and the delivery person left the parcel outside the front door next to a busy main road when nobody was in. ”

- Anonymous

“ Item not delivered but a random picture of weeds sent as proof of delivery by the courier and Vinted took that to mean its been delivered. What is buyer protection for? Customer service is non existent and no means to make a formal complaint which they must have to operate in the uk. Reporting to trading standards ”

- Philippa

Vinted Reviews

Delivery - Average