“I’ve never used VIP cars before and I made a booking but had an issue with receiving the confirmation email - Carol Hope responded and got this resolved for me so quickly and provided seamless service. Thanks so much b”
“easy to chat with them, and due to a problem on the website I got a phone call by the service while I was chatting ...at midnight.... means are always available!!!”
“My first time using the Chat, I must say Carol Hope really made my first expreance very easy, plus sge was very professional, giving her 5 stars was easy, I hope next time i contact VIPcars chat line I am treated like this, the service was 100%”
“Brilliant service! Had some issues with Alamo charging my card an extra amount. Vipcars (Carol Hope) guided me through the process with Alamo, couldn't be more happy!”
“I have not got the car yet but I have corresponded with a service representative and she was very good- answered my question right away and was really nice. Her name is Lily Conti.”
“Rick was very helpful and listened to all my concerns. I couldn't get through to the car rental company and he was very supportive in trying to contact them. he then offered me a full refund and was very apologetic. Thank you for the wonderful customer service.”
“I booked a van from VipCars a few months ago, but we couldn't make it due to family problems. I asked for a cancellation less than a week before the reservation start date. Justin Jones from live chat helped me with that, and it's been cancelled very easily, and I got my full refund. The cancellation process was very smooth and fast. Thank you for all your help, Justin”
