“Rick was able to answer my questions about excess payable - super collision damage waiver.
A suggestion: It would be useful if this information was available on the VIP cars website.”
“I had some questions and needed to make an update the main driver in our reservation. The wait to a chat agent was not very long. Bella was very polite and helpful in trying to provide information. Though my issue could not be resolved on the spot, she communicated what her next actions would be. We hope the change we need can be made and we are grateful for her assistance in the matter. Very professional!”
“Johnson - the customer service executive was extremely helpful in answering questions that I had related to insurance. He was polite , expressed understanding of my concerns & guided me through all that I needed to do to resolve the issue.
Top marks Johnson - a credit to the company!”
