“great customer service response,Alex was very helpful and responsive. I gave 4 stars because the waiting time was over 30 minutes to actually get to speak to someone.”
“Garbage. Took my card for the booking and insurance, then rejected it at the counter during pick up. Only to accept it again for a booking that cost double. They just lock you in, and force you to take whatever they want to sell you because you are stranded. Would have received a much better deal just walking in. Hate this company and these tactics.”
“Zero support against scammer service provider
I rented two cars in Romania through vipcars, with company finalrentals listed as the service provider on the rental agreement. Unfortunately, I've encountered significant issues with this transaction.
Finalrentals has failed to return my rental deposit, effectively scamming me. When I reached out to vipcars for assistance, their support has been inadequate. Their standard response to my inquiries is that they're "waiting for the service provider's response." When pressed about what actions they'll take if the supplier continues to ignore them, they simply repeat the same unhelpful statement.
This situation has reached a frustrating dead end. It's particularly disappointing as I've used vipcars's services before without issue. This experience has severely damaged my trust in both companies and their ability to resolve customer problems effectively.
I strongly advise potential customers to be cautious when dealing with these companies and to thoroughly research alternative car rental options”
“I made an error with my booking details and therefore needed to cancel the reservation. Jason was able to resolve the issue in about 5 minutes and issue a refund as it was still more than 48 hours before the pickup.”
“I had booked our holiday in Italy for my family of seven. We planned to fly from London to Milan, rent a car, and then drive down to Luca. We had booked a Mercedes Vito-sized car from a local car rental company in Milan, just outside Malpensa airport, using VIP Cars. By the time we arrived late on Friday evening (almost midnight due to flight delays), the car rental company was almost closed, but they did keep the office open just for us. Upon arrival, we were told by the car company that they had reserved a Peugeot 5008 car for us, which is a 5+2 seater car with little space for any storage when all seven seats are taken. They had no other seven or nine-seater (which we booked) and claimed it was a mistake made by VIP Cars. They offered to drop us back at the Malpensa airport, but we now had no car and had an entire road trip booked driving around Italy. Fortunately, we had a hotel booked near the airport where we planned to stay overnight before leaving for Luca the next day. Somehow, we managed to transport ourselves and all the luggage (four suitcases) to the hotel and spent the night worrying about how to get a nine-seater car last minute at the peak of the holiday season. A quick look online indicated there were hardly any cars available, and what was available was at extortionate prices.
Next morning, I called VIP Cars (I should have called the night before when we had the issue as they offer 24/7 support) and explained what happened. I was half expecting them to tell us it was not their fault, stating they had booked a seven-seater car as requested. But VIP Cars’ representative, Alex Ranie, was extremely understanding, polite, and helpful. He assured us not to worry and leave the matter with him. Although skeptical at first, I chose to trust him as I didn't have many options. While I was on hold, Alex managed to reach out to a few local car suppliers in Milan and secured us a nine-seater car (van) with the seating and luggage capacity we needed. Not only did he manage to get us the new car, but he also gave us a further 175 euros discount on the rental price and recommended we buy their fully comprehensive insurance, which cost about £100. If that wasn't enough, he remained in constant contact with me while I made my way to the car rental company, stood in the queue, and ended up having an argument with the car rental company about why I wasn't buying their fully comprehensive insurance. He personally spoke with the car company agent, explained the insurance I have with VIP Cars, and came to my aid. Alex advised me to take detailed videos and photos of the car and remained in touch throughout our journey.
Words cannot express the relief we felt due to the support we received from Alex during our ordeal. We went from having no car and almost having to cancel our holiday to getting back on track. The support we received from Alex Ranie at VIP Cars was a godsend. Thank you, Alex, and VIP cars for your excellent customer service. You not only managed to get us a nine-seater car at the last minute but also saved us over 1500 euros in overall rental cost. You have won a customer and advocate for life. I am super grateful to VIP Cars, and specifically to Alex, for making this holiday possible for us.”
“J AI CONTACTER PAR TCHAT VIPCARS ET J AI EU MR RAVI HARPER
il a été très agréable et efficace pour toutes les questions que je lui est posées.SUITE A MA LOCATION DE VEHICULE
ET VOUS LE RECOMMANDE”
