“por parte de carol hope bien, solo que vipcar pone telefono en espaƱol +34 y te atienden en ingles, solo por chat se puede hablar espaƱol.
luego pues no resuerve todo, no la chica que me atendio me refiero a vipcar, pues si el proveedor no tiene forma de hablar con el en espaƱol, no tiene telefono wassapp, el llamar resulta elevado de precio en factura ademas de no servir, ya que no hablan mismo idioma, eso le recta mucho, por eso 4 estrellas que pondria incluso menos.”
“Our experience with VIPCars was very good. Apparently, it was Sarah who handled our request, and we were happy the way she did that. The price was very competitive, and the insurance company paid out the small damage cost very fast.”
“It would have been a 5 star review but the fact that I struggled to finish the payment via the app cannot be overlooked. The interaction with my customer service rep Christina was very pleasant however and deserves 5 Stars especially because she made an effort to pronounce english in a way that could be understood! The prices are unmatched. F.e the car rental place on sight in Turkey is charging more then x5 the amount!”
“Booking was straightforward and efficient and rental charges were competitive. However, owing to recurring Ryanair failings, I missed my flight and needed to cancel my car rental. Was unable to do this on the 'manage/cancel' section of the VIP website. But using Live Chat - which was timely and efficient - I was assured that the booking would be cancelled and the only charge would be the deposit already paid of about 8 Euro. If this is the outcome, then VIP is to be recommended
for effectively dealing with my concern, despite limitations on their website.”
“great customer service response,Alex was very helpful and responsive. I gave 4 stars because the waiting time was over 30 minutes to actually get to speak to someone.”
“This is my first time using Vip Cars and so far so good with the booking. The customer service was very good,overall i didn't give a four star because i haven't fully completed my journey as yet to experience the full potential of your service,so i think four star is big step in the right direction and so i can see the potential for a five star once i completed my full journey and experience of your service. So,so far so good,i look forward in merits of a five star in future.thanks...”
