“Had to amend my booking due to the flight operator changing the scheduled flight times and chatted with Tony Rief on the online chat assistance which VIP cars provides. Tony was able to amend the times of my car booking and actually even got me a better deal when I originally booked the car rental. Great service from Tony and a great company to book you car rental with that gives you flexibility and full peace of mind.”
“I had an issue regarding my flight time as it got delayed. Rachel Green, the agent helped me a lot and helped me change the car pickup and drop off with no problem.
Highly recommended, Rachel Green”
“This is the first time that my partner and I have rented a car. Carol from start to finish was able to answer all our questions with incredible professionalism. I never write reviews but I felt implored to do this because it was the best customer service that I’ve experience. I’m sure VIPrentals is a company that values talent and will compensate Carol for her efforts. Made my trip stress free. Thanks again Carol!”
“I contacted VIP Cars twice and always got speedy, reliable support. I have high expectations for when I actually get to rent the car. I cannot remember the name of the first agent I interacted with, the second was with Carol and I was very happy with the service”
“I had to change collection time of a car to an earlier time on the same day, this was due to my flight schedule change by my airline. If I had to change return date, it wouldn't be a problem to discuss at the rental desk, but this change I had to sort out beforehand. It was not possible to manage the booking through Manage Booking section, due to less than 24 hours left. Hence I used a chat option. Rachel Green was extremely helpful and understood my requirements. She sorted everything within 5 minutes on the chat.”
“Nathan was super helpfull and went above and beyond and resolved the issue with just one simple phone call! I think really being able to understand the customer is key and he showed great skill with that!”
