“My wife and I thought we had double booked a vehicle from Glasgow airport as there was no booking details. Online assistance, sorted this error, re-booked a car for us, which ended up cheaper - and gave us the confidence there was no double booking. This was online chat and was sorted within 10 minutes, efficiently. Great service recovery”
“Man zahlt eine hohe Gebühr, nur für die Vermittlung. Dann hat die Website nicht richtig funktioniert. Meine Buchung wurde nicht bestätigt, obwohl bei mir das Geld von der Kreditkarte abgebucht war. Hotline nicht existent; Mail-Anfrage langsam. Alles Ärger, den man im Urlaub nicht braucht. Also: nie wieder; demnächst immer direkt beim Vermieter buchen.”
“Not recommended as they represent a company that is not transparent with their charges and services. Once you paid the deposit, it is not refundable when you dont agree to pay those ridiculous bond and charges to get the car. Please avoid this if you could find other option.”
“Very quick and easy to use. I had a query regarding my booking and used the chat room and got sorted very quickly through a very helpful stff member called Ryan.”
