“
VIP have great products and customer services. After a problem with the delivery company, Janet, in customer services, went above and beyond to resolve it
”
posted 2 years ago
- Anonymous
“
I have been with VIP for a number of years and never had a problem until my order arrived today with the wrong product.
I rang customer service and spoke to Janet, within 5mins she had sorted return of wrong product and delivery of the right product.
Janet is the BEST customer service I’ve ever had to deal with. Well done Janet.
”
posted 3 years ago
- Patricia Kearton
“
Had a problem with a delayed delivery (problems at DFD) so I rang VIP for help.
Ever such good customer service - thanks Janet! - and problem overcome within a few minutes!
”
posted 3 years ago
- Peter
“
Excellent customer service!
I contacted them because of a problem with my order, Nicola Thompson emailed me back within 5 minutes with a solution that was more than satisfactory.
I became a customer of VIP because of their excellent prices and free delivery but it's their customer service that will keep me coming back.
”
posted 3 years ago
- Mark Williamson
“
Very happy dealing with VIP. No problems at all. Promotional offers are really good and save quite a bit of money. Delivery is usually free with promotions.
”
posted 3 years ago
- Eve Gillingham
“
Absolutely excellent staff, product and delivery.
On this occasion Janet has gone the extra mile and sorted the wood from the trees and all with a delightful professional, knowledgeable and really lovely and personable manner.
”
posted 3 years ago
- V
“
Most unusually, one delivery arrived without to packs. I contacted Janet at VIP Premium and, without more ado, replacements were sent. Great firm to deal with.
”
posted 3 years ago
- Richard
“
Easy to order and fast delivery
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posted 3 years ago
- Anonymous
“
Had a delivery go missing for the first time since I started using VIP some 3 years ago so called and spoke with Janet who was wonderful, polite and entertaining.
”
posted 3 years ago
- R. Hughes
“
Excellent service and postal delivery.
”
posted 3 years ago
- Anonymous
