| 
                                     
                                            Shipping & Delivery
                                         
                                     | 
                            |
|---|---|
| 
                                         
                                            Delivery Methods                                         
                                     | 
                                                                            
                                             
                                                Postal Service, Courier                                             
                                         | 
                                                                    
| 
                                         
                                            Average Delivery Time                                         
                                     | 
                                                                            
                                             
                                                Next Day                                             
                                         | 
                                                                    
| 
                                         
                                            On-time Delivery                                         
                                     | 
                                                                            
                                             
                                                                                                    Greater than
                                                                                                91%
                                             
                                                                                     | 
                                                                    
| 
                                         
                                            Accurate And Undamaged Orders                                         
                                     | 
                                                                            
                                             
                                                                                                96%
                                             
                                                                                     | 
                                                                    
| 
                                   
                                          Customer Service
                                       
                                   | 
                            |
| 
                                         
                                            Communication Channels                                         
                                     | 
                                                                            
                                             
                                                Email, Telephone, Live Chat                                             
                                         | 
                                                                    
| 
                                         
                                            Queries Resolved In                                         
                                     | 
                                                                            
                                             
                                                Under An Hour                                             
                                         | 
                                                                    
| 
                                         
                                            Customer Service                                         
                                     | 
                                                                            
                                            | 
                                                                    
                
        VIP are a premium Electronic Cigarette and e-liquid company based in the UK. VIP manufacture and supply E-Cigarettes and a range of ECig accessories. As the UK's most established E-Cig company, VIP are commited to product innovation, great customer service and total commitment to their customers.
Visit Websitecustomercare@vipcig.com
                                VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW
                                                                    
                                    Manchester
                                                                                                    
                                    BL9 5BW