“
Good service
”
posted 2 years ago
- Anonymous
“
Contacted VIP via email, Janet Duckworth responded within 30m via email. Enquired for details of the product issue of course I was happy to respond with a summary of required Information. Within 10mins Janet closed out the query is a swift and reasonable offer of replacement of the capsule at fault (which I would hasten to add does not usually happen). A happy customer with great service. Thank you Janet, thank you VIOlP
”
posted 2 years ago
- Ted Sidgwick
“
I received my very first order and i am so happy with this service.
I rang up to express my thanks and spoke to a lovely friendly lady called Janet who was so happy and helpful with me.
I will certainly be ordering from VIP Premium Vaping and E-Liquids again! Can't fault them at all.
Thank you! :)
”
posted 2 years ago
- Am
“
Have been ordering recently and cannot fault this company, I had a problem with an order, Janet couldn't do enough for me and sorted it in super quick time.
Janet has amazing customer service, many companies could take a leaf from her book.
A spot on service , heres to many more orders. Thankyou highly recommended.
A very heartfelt thanks to you especially Janet..😀.
”
posted 2 years ago
- Julie
“
Janet at Customer service is amazing for dealing with my returns. She made my experience easy and straightforward, constantly keeping me updates with my returns. Definitely recommended,
I’m definitely will be a loyal customer! Rate 10/10!
”
posted 3 years ago
- A Yen Luong
“
Today I went to the vape store in Centrale, Croydon, even though this is not my local store but I have always found their service to be outstanding, I've been using this company for quite a few years now and their customer service has always been consistent and even though I have been vaping for over 10 years and I still have issues with the coils etc but they always happy to help.
”
posted 3 years ago
- Peggy Hustler
“
I have been with VIP for a number of years and never had a problem until my order arrived today with the wrong product.
I rang customer service and spoke to Janet, within 5mins she had sorted return of wrong product and delivery of the right product.
Janet is the BEST customer service I’ve ever had to deal with. Well done Janet.
”
posted 3 years ago
- Patricia Kearton
“
Always a brilliant service!!! I love the ePod and the various flavours. Their customer service is excellent, and should any issue arise they sort it out so fast!!!
”
posted 3 years ago
- Christine Smith
“
Quitting smoking and now loving vaping .Thanks vip for the amazing service! Love the offers too .
”
posted 3 years ago
- Sandon
“
I originally ordered 6 bottles of eliquid which never arrived and dealt with Janet when I emailed to chase them up, she could not of been any more helpful and professional! I had my eliquid 2 days later. Very satisfied. Well done Janet 5* customer service
”
posted 3 years ago
- Emma Dunbar
