“Virgin will continue to bill you several months all of thier equipment has been returned.
it is an awful organization - very unorganized and frustrating to call them monthly after (so far) 9 months to argue and confirm they've recieved their equipment as proven with the waybill - BTW - keep all documents because they continue to ask for my proof.”
“This is a completely useless app if you only have 1 device. Let's say you are out and only have your cell phone. When you try to log on, it sends a security code to your email. You go to retrieve it to input into the area in the Virgin Red app, but when you leave to get the code, it kicks you out and asks you to provide your email so they can send you a security code to input into their site. It's just a stupidly endless loop which gets you nowhere. You must have 2 devices to make this work. One to use Virgin Red, and another to get your access/security code to enter in the Virgin Red website.”
“The Virgin Red Mobile app is useless. It asks for your email address to send you a verification code and when you get the code from your email, it asks for your email address again so it can send your your verification code. It just loops over and over and over and over, not letting you enter your code to access anything. You must access a second device to access your email while keeping the Virgin Red web page on your screen in order to retrieve your code before Virgin Red will accept your access code. How many people carry multiple devices to enter access codes. For me, unless I'm at home accessing my email on my PC holding keeping the Virgin Red app open, not leaving the login page, I cannot enter the access code that was sent to my email. When I enter the code that WAS, sent to my email, the app give a message stating the the code is invalid.”
“Long-term customer of Virgin Mobile, contacted customer service today. This interaction has completely turned me off of using Virgin Mobile services. Ever.
Virgin Mobile was extremely unprofessional, backtracked, and did not honour the guarantee from the customer service representative. Customer service sounds like they're operating overseas.
Their prices are expensive ($80+tax for 12GB) relative to their competitors, less than subpar services are not warranted for the price.
Their Customer Loyalty branch does the complete opposite of their intended purpose.
I DO NOT RECOMMEND VIRGIN MOBILE, AND WILL NEVER USE THEIR SERVICES AGAIN. Find somewhere cheaper with better quality services and customer service. I've never been so frustrated and disappointed with a company and will be moving my loyalty elsewhere. Just because you're paying more does not mean that you will be getting better service.
I heard that Bell or Rogers is good.
Cancellation fee of contract will be equal to the amount that you will pay to ride their overpriced services out.”
“Veryyyyy Veryyyy bad company, Liars all the people working there are liars,, untreatable at allll, they give promises and not fullfill...... Never believe them. Worst company ever”
“A great customer service , very efficient , easy to get hold some one over the phone and very knowledgable agents with good knowledge of their services & products”
“The mobile I was sent was not changing. I sent in for repair and I was told I do not qualify for a replacement and have to wait up to 2 weeks for the phone to be repaired and sent back to me. DPD attempted to deliver on a weekday when I am at work. The phone was then sent back to Virgin. When I called Virgin customer service they could not locate my phone. I was promised a number of times someone will call me back and n one did. Then a few weeks later they said hey need a month to investigate and they cannot send me a replacement. I asked to speak to management and they were not available and did not call me back when requested to. I eventually had to write to the CEO twice before they agreed to send me a phone I could use. I had to buy another phone and they refunded me the cost of this phone and 2 months monthly payment when i did not have a phone. The customer service is non-existent.”
“Can't believe the conversations I have had with Virgin Mobile. Appalling customer service. Eventually had a call from the "chief executive" office (although I suspect it was probably from customer services) after I emailed the chief executive. Took out a sim only rolling contract with Virgin in 2014 at £15. Price increases means that now it is £25 - 67% increase over the period I have had the contract. Was openly told by the "chief executive office" representative that they no longer want me on my package as they no longer offer it as its not cost effetive for them - a case of forcing customers to change by increasing prices at an unacceptable level I suspect. When I asked why such high price increases I was told that my package includes free calls to 0800 numbers which cost Virgin as they are charged for the call (a facility I don't use). I was told that they did an alternative package which excluded free 0800 numbers. I said I'll change to that - how much is it?" only to be told it is the same price as my current package!!! Where is the incentive to change - ludicrous. I could take a lesser package which would cover my current usage but would need to enter a 12 month contract as they do not now offer rolling contracts - strange as after 12 months you automatically go onto a rolling contract. I asked if I could transfer but on a rolling contract as the this is what i have done for the last 5 years. But the computer says no!!! Even though they have admitted they would prefer me to cancel my current contact they can't even offer the incentive of the rolling contact rather than a 12 month contact. You might understand why I dont want to be tied in to Virgin on a contract. The reason they no longer offer rolling contracts - they can't plan!!! I was told if in 3/6 months half their customers cancelled thier contracts, the business would be in serious trouble. I said if half the people cancelled the business would be doing something seriously wrong. This is the type of statement coming from the 'chief executive office'. Incidentally, the chief executive is not customer facing and neither is the head of customer relations (I was told this on a separate call) oh the irony!!! Perhaps these 2 people should have a little more interaction with the life blood of their business - their customers. Then the business need not live in fear of 'half the customers cancelling' as they would have a better understanding of what their customers think of them as a business. I am awaiting a call from a manager but was told that there is no one in the entire business that can authorise a rolling contract to get me off my current deal (and benefit Virgin). NASA has just sent a rocket to the sun but Virgin can't even (or wont) offer a rolling contract as an incentive for me to move from my current package. Watch this space!!!! Service gets worse - lets see if common sense prevails and Vigin redeem themselves. Not holding my breath though.”
“constant harassasment to upgrade our phone after the contract ended.told many times to stop ringing,but ignored.then tryin to cancel our phone pack[pay monthly] rude unhelpful bad all round. but we got there in the end.payback for cancelling virgin money credit card,lol.will not buy anything to do with virgin”
“Wanting to return a mobile phone. It had to be returned within 14 days. They never sent returns jiffe bag and address. Had to make several phone calls everyone promised to send jiffa bag and 14 day period was over. Had to keep ringing . NOt good customer service.”
