“The team at ERF was patient, understanding, and easy to talk to. They gave me the time to explain everything without making me feel judged or rushed. Their professionalism and support made the whole experience much less stressful, and I really appreciated how they treated me with respect throughout.”
“I was overwhelmed after several setbacks, but things changed when I connected with a team that offered clarity and organization. Their regular communication and professional handling made the entire process much smoother.”
“Customer service made so many promises of a refund of which never arrived. Every email they replied to, after me chasing the refund , for faulty contact lenses , made pathetic promises,but no delivery of my refund. I even emailed the CEO Michael Kraftman.3 times . Guess what? no reply! Phone calls were made each time 50mins each promising my refund NOTHING ! I am absolutely disgusted with the appalling way I have been treated. I have used this company for years. Not any more. If I could give zero for customer service I would
I still have not recieved my refund even though they keep saying they have paid
But cannot agree on a date it was supposedly made nor give me any evidence of the bank payment
Nor prove which account it was supposedly paid into.
In the end ( this refund was offered to me on October 4th ).I reluctantly accepted a voucher..I insisted I wanted my refund but basically that or nothing. After three months of fighting I gave in”
