Vision Express Reviews

“ The optician advised me to try contact lenses with a stronger prescription to help ease my headaches, so I ordered what they recommended. They delivered lenses for my original prescription instead, which I returned via their Evri free returns link. 5 weeks later I am still chasing a refund and now they are ignoring my emails. Avoid them, use another provider. They are incompetent. ”

“ I bought a pair of Rayban glasses from you 6 months ago, the frame completely snapped when they fell off a kitchen surface on to the floor (so not far). Took them in to my local store in Exeter, they would not refund me! The glasses cost nearly £300, all they seemed interest in was booking me in for my next ey test! Never again ”

“ I went back instantly and demanded a refund. ”

“ When she gave me the glasses the frame was not the same ones I chooses at the beginning, but she checked on the system and she assured me they're same serial number and she is sure they're the one, obviously she is wrong as the ones I choose were black and the one she gave me is brown and I always hate brown colour, she said with unprofessional manner and careless attitude ((DO YOU WANT THEM OR YOU CAN HAVE REFUND?)) I told her I need my glasses I choose, I need to speak with a manager because I felt she will never help me with this attitude. ”

“ 3 of my local stores refused to refund me for glasses that were the wrong prescription. The fourth store I went to refunded me in 5 minutes with no fuss or questions ask. I was also lied to by the first store I went to. Would never use Vision Express again. ”

“ I had eye test at Sutton Coldfield I've tried to wear my new glasses for about 3 weeks. I've ended up with migraine and all the associated visual disturbance and pain in my left side of face they're far to strong. I will be going to get a refund of £200 and will be returning to my usual opticians ”

“ Found beautiful frames I loved, ordered thinnest lenses available but when I collected, they were double the thickness of lenses I had which I bought in Vision Express 3 years ago, sorry I rejected them and got a refund, I won't be buying glasses here ”

“ Truly awful, like every other optician. Scum that will offer you half a refund for their own mistakes, just want your money and don't care about your well being. ”

“ They agreed to refund the price of the eye test. ”

“ I've been waiting for 3 weeks for a simple refund of an item returned online, and now been told it will take another week. No one contacted me to confirm receipt of the returned item either. The instore experience is better but online is awful. ”